Dataset for storing WhatsApp channel information in AJO

[edgar_herrera]

As you know, WhatsApp can now be configured as a channel in Adobe Journey Optimizer. Just as email and push notification channels have their respective datasets where all related events (Feedback, Tracking, etc.) are stored, does WhatsApp channel in AJO also have its own dataset where information related to sent messages is stored?

[Mohan_Dugganab · Accepted solution]

It will be in the existing datasets (message feedback and email tracking datasets). You can filter with 

_experience.customerJourneyManagement.messageProfile.channel._type='https://ns.adobe.com/xdm/channel-types/whatsApp' 

[Mayank_Gandhi]

@edgar_herrera 
AJO Message Feedback Event Dataset:
This system dataset captures and stores delivery reports, bounces, and error events for all channel messages sent out by AJO including WhatsApp. This is the same out-of-the-box dataset used for tracking delivery/logging feedback for email, push, and SMS channels as well.

AJO Email Tracking Experience Event Dataset:
This dataset is primarily for email but, as of July 2025, also stores interaction-level details such as opens, clicks, keywords (opt-in/opt-out) for WhatsApp and other channels.