Community Topics

Being able to add time-based announcements to request queues so when certain teams fielding those requests are experiencing higher volumes, or have a larger project prioritized.If this rich text field could be part of the "description" field in request queue projects, and something that could be tog...

It would be helpful if we could customize the email subject line to include the Queue Topic. We can currently include the Queue Topic ID, but not the name.This is what is sent for the email subject line: class com.attask.model.RKQueueTopic:61785a1501bf7f506688ac7723d2f95e - AlumniUpdate Spring 2022 ...

Users would like the ability to add specific request queues to their favorites list. This could function in a similar way as the project template favorite update.

It's great that we now have the option to add/remove the Documents upload section on requests but it would be nice if it were down on the Queue Topic level, rather than the entire Queue level. There are some topics that we really don't need the Document Upload section cluttering up, but it is useful...

We would appreciate the ability to set up dynamic routing rules for queue topics. This would be especially useful for queue topics that are used to log issues to live projects. For example, if someone logs a code issue to a project, I would like the new issue to use a dynamic routing rule that alway...

Now you are unable to easily switch topic groups / queue topics when trying to submit a request. When you click on the topic group / queue topic, you are not shown the dropdown again. First you have to click the X to clear the current selection, then you can see the options again. This is confusing ...

We have several global request queues that have 200+ queue topics due to very specific routing for each request type and region. These are really difficult to manage especially with multiple Topic Group levels and some Topic Groups that have the same name. If we could view the queue topics and topic...

When you bulk-select queue topics or topic groups, you are not given the ability to edit them, only delete them: https://drop.workfront.com/Z4u6m7qk. This was causing some grief a few months back when we were reconstructing one of our request queues. Specifically, we needed to add a new custom form ...