Community Topics

We would like to to see the "New request" screen match the "Preview" that can be viewed in the custom form builder. Currently, the New Request screen functions as a pop out and distorts how the form is viewed versus how it shows in Preview in the custom form builder. The current view shrinks down th...

When a new request intake form is open, whenever you stop and hover your mouse the name of the custom form on the intake appears. This not only seems redundant/unnecessary, in some instances it interferes with the "?" pop up for providing further directions/information on a custom field. I suggest t...

As a System Administrator, I need the ability to see all request queue options in my Requests dropdown menu. Currently, if a queue has been shared with a group or company, I must add myself to that group or company in order for the queue to appear in my dropdown menu. I am well aware that I can navi...

Currently, if you use a date field on a custom form you must provide a month day, and year. We have many use cases when only the month and year are known and/or needed. Especially when stating when a campaign will be launching or ending. Many users would like to see just the month and day to better ...

Users would like the ability to add specific request queues to their favorites list. This could function in a similar way as the project template favorite update.

Currently, severities can only be set at the system level. Ideally, Group administrators would be able to set what the default severity should be for their group.

We have a number of repeating tasks that we've configured as such. However, due to the way this works in Workfront, those tasks display in a task list long before they're ready to be worked on. Additionally, we'd like to be able to open up the option for repeating tasks/requests to stakeholders.I've...

Hello, our users/requesters generally start drafting a request a week or two in advance. For them a big portion of the draft process is also uploading assets as they receive them. However, the current configuration automatically deletes draft documents after 24 hours. We're requesting that it docume...

The use case:Project Owners assign a team from a different department to tasks on their project. The team then looks at the tasks in the Workload Balancer of their team view (Unassigned Tasks) and allocates users and hours to the task.Currently doing this we are facing two problems, where the task w...

This is a bit puzzling, when submitting a simple request to the queue I put in subject, description, add file and scroll....................... because there is some ridiculous amount of white space, just to find submti button at the end. this happens regardless where the form is submitted: via requ...

We can now set the "Work on It" button to be a "start" button, but it only seems to apply to tasks involving a team. It would be even better if we could set this as a global standard. Otherwise it can be confusing that tasks behave one way if only users are assigned, but behaves differently if there...

Until this is solved, our rollout and user adoption is going to be very limited. Our roll-out is limited due to the significant confusion around the 'Subject' field. We need each form to have it's own flexibility and not rely on system-wide limitations around this field. Outlined a couple of ideas ...