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Dynamic Routing Rules

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Level 7

7/16/21

We would appreciate the ability to set up dynamic routing rules for queue topics. This would be especially useful for queue topics that are used to log issues to live projects. For example, if someone logs a code issue to a project, I would like the new issue to use a dynamic routing rule that always routes to the project owner, or certain users that match a certain job role within the project team. This would allow us to automate the issue logging workflow considerably.