I have purchased Adobe LiveCycle Designer ES4. I received the serial number but never received the Download Links. I have talked to customer service several times but keep getting transferred. One rep was able to give me the download link for Adobe LiveCycle Designer ES4 SP1, but when I go to install it i get an error message that states it cant install because there is no previous version found. I just want to do a new install of the software on my Window 7 computer. I am coming up on a week since I purchased this software and would really like to use it. Can someone please reach out to me with some answers? I have never had so many issues trying to get in touch with a customer service rep that can help me solve an issue.