Introducing Top Adobe Experience Platform (AEP) KCS Articles, Curated For Your Troubleshooting Pleasure!

[#1]

Dear AEP Community,

Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Experience Platform.

That's why we're excited to introduce our carefully curated collection of Top KCS (Knowledge-Base) Articles, designed to help you resolve common challenges swiftly and effectively.

Our Top KCS Articles are your shortcut to:

• Quickly identifying and resolving recurring issues.
• Accessing expert insights and best practices for AEP.
• Streamlining your troubleshooting process for maximum productivity.
• Empowering yourself with the knowledge to tackle any AEP-related problem head-on.

Why spend hours searching for solutions when our Top KCS Articles have already done the heavy lifting for you?

Let us help you save time so you can focus on what truly matters – creating highly personalized digital experiences with AEP.

Start supercharging your problem-solving skills today by exploring our Top KCS Articles! 

Take a look:

1. AEP - Adobe Experience Platform Use Case Playbooks menu is missing  – When the Use Case Playbooks menu is missing from your Adobe Experience Platform sandbox, follow the steps in this article to access it.
2. Default Value Ingestion in Adobe Experience Platform  – If you need to set a default value during ingestion in Adobe Experience Platform (AEP), particularly for upsert operations, you must use explicit mappings in your data ingestion process.
3. How developers can view Assurance logs via API  – The article describes how developers can view the Assurance logs via API.
4. Data is not populating for newly added attribute  – Learn about what to do after updating a schema and ingesting data in Adobe Experience Platform, a newly defined attribute doesn’t populate causing production issues. 
5. AEP Data Collection - Error: “has maximum number of rule components” when adding a custom event to a...  – When adding events to a rule in an Experience Platform Data Collection property, if an error occurs stating: “has maximum number of rule components”, use custom code and a select case statement.
6. AEP - Streaming profile updates fail when the source schema is non-XDM compliant  – When talking about upsert, we refer to the process of enabling a dataset with upsert capabilities in order to make updates to Real-Time Customer Profile data.
7. AEP - Addressable audience in license usage section does not match profile count from the home page  – Learn about how to resolve the issue when addressable audience in the license usage section doesn’t match the profile count from the home page.
8. How AEP data is secured when transmitted to different destinations  – Learn about how AEP data being secured when transmitting out to different destinations, such as encryption and authentication, among others.
9. How to determine if Adobe Experience Platform is down  – Learn how to resolve the Adobe Experience Platform issue where something isn’t working as expected. Subscribe to alerts/notifications on planned/unplanned down.
10. Location Hints, AAM DCS Regional Nodes, and ID Service Location Hints  – Learn about the relationship between Adobe Experience Platform (AEP) WebSDK Location Hints, Experience Cloud ID Service location hints, and Adobe Audience Manager (AAM) DCS Regional Nodes.

Happy Troubleshooting!

[#2]

@KB_Author Thanks for this. I also think that articles related to edge enabled profiles would also be a good addition as that is a tricky subject!

[#3]

@DavidRoss91 Thank you for your feedback, David!

From a quick look, I think part of the AEP user guide has more info on it in the Edge profiles, too, if that helps.

[#4]

I am getting following error in Tag Properties -> Create data element

An error occurred.

Failed to load schema metadata. The resource was not found. Json response from xhr is

XHRGET
https://platform.adobe.io/data/foundation/schemaregistry/tenant/schemas?property=meta:class==https%3...
[HTTP/1.1 404 Not Found 276ms]

1

{"type":"http://ns.adobe.com/aep/errors/XDM-2012-404","title":"Sandbox not found","status":404,"report":{"registryRequestId":"8147b086-1e1d-41be-8ddf-9975a3b27825","timestamp":"09-27-2024 11:41:32","detailed-message":"A sandbox with the name undefined is not found. Error from Sandbox Management API: The sandbox was not found. Refresh the page and try again.","sub-errors":[]},"detail":"A sandbox with the name undefined is not found. Error from Sandbox Management API: The sandbox was not found. Refresh the page and try again."}

I cannot access the url http://ns.adobe.com/aep/errors/XDM-2012-404 

this is some internal adobe link we dont have access.

How to troubleshoot this?

[#5]

Hello @Mshaji!
Thank you for your question!

Is this a question in relation to the 10 articles above?  If so, can you tell me which article you're referring to and what section/part of the article, please?

If your question is not related to these 10 articles above, I would suggest that you can either ask the community in a post, or another option would be to try to ask in a support case.

I hope this helps!

[#6]

Question is related to troubleshooting but none of these 10 articles provide any answers for my questions. How do we debug and troubleshoot these issues?

[#7]

Hello again @Mshaji!

My advice is the same: 
I would suggest that you can either ask the community in a post, or another option would be to try to ask in a support case through the admin console in the AEP application itself, or open a support case on the Adobe Experience League website.