Adobe Campaign

Hi,I tried to upgrade Adobe Campaign Classic from 7.3.5 to 7.4.3 as test (base installation is clean)after this when server is starting I’m getting errors like below in watchdog.log2026-05-22 15:35:42.484+02 00001968 00001EA4 1 info log Launching task 'web@default' ('nlserver web -noconsole -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process2026-05-22 15:35:47.485+02 00001968 00001EA4 1 error log SRV-810019 The server process 'web@default' (pid=15508) has unexpectedly crashed. It will be restarted. (iRc=-53)2026-05-22 15:35:47.485+02 00001968 00001EA4 1 info log Launching task 'web@default' ('nlserver web -noconsole -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process2026-05-22 15:35:48.483+02 00001968 00001EA4 1 error log SRV-810019 The server process 'web@default' (pid=1996) has unexpectedly crashed. It will be restarted. (iRc=-53)2026-05-22 15:35:48.483+02 00001968 00001EA4 1 info log Launching task 'we

I was recently in a webinar where it was recommended to have more descriptive text versions of marketing emails, since some AI summary tools use the text version to find relevant details. In Campaign Standard, I switched off Sync with HTML, edited the text version to be more readable than the auto-generated version, and sent myself a test. However, when I view it as a text-only email, I’m still seeing the auto-generated version.Am I unable to edit the text version through ACS, or what steps should I take to edit the email. I’d like to make sure that it includes our “view in browser” link as well as the unsubscribe link? I want to create a text version that highlights the best offers from the HTML version. 

Hi ,My requirement is to access Adobe Campaign Classic campaign details based on Campaign ID or PK from an external tool. As an initial step, I am trying to test the integration using Postman or SOAP UI.For this setup, I need to create an operator/user with API access but without access to the ACC client console (forbidden console access). However, user and access management in our environment is currently handled only through Adobe Admin Console.Could you please help me understand:How can I create such an API-only operator through Admin Console? What would be the recommended process for this setup? Is there any alternative approach or workaround for enabling external API access in this scenario?Thank you for your support.Best regards,Ankita Vishe

Hi Team,In ACC v7, I am trying to upload image and video files (JPEG/MP4) by generating Base64 data and storing it in the schema.The process works fine for image files, but when I try to upload a video file, it does not work. I am currently using the web app for this.Could you please help me understand what might be causing this issue and suggest a possible solution?its give me error like this :WEB-530007 Error relaying '/webApp/getBase64Data' to URL 'http://localhost:8080/webApp/getBase64Data?_uuid=ertf-4567-0987-2345-42kh986C86k8&_lastModified=2026-05-05%2005:29:50.183Z&_debug&lang='. Regards,Navin B 

08:30:32 >>> BAS-010006 Unknown error; rc=-2006 (iRc=-2006)08:30:32 >>> Starting 1 connection(s) on pool 'default_default' (Snowflake, server='', login='')08:30:32 >>> ODB-240000 ODBC error: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified SQLState: IM002 (iRc=-2006)08:30:32 >>> WDB-200000 Unable to connect to database of type 'ODBC' with login: '' (iRc=-2006)  I have this error in pre-production server. It appeared with apparently no change in server configuration, and workflows are not working (In fact, wfser wasn’t even started). Anyone knows what the problem is? 

Hi everyone,I’m exploring ways to integrate an SMS platform with Adobe Experience Platform (AEP) or Adobe Journey Optimizer for real-time customer communication.Specifically, I’m trying to understand:How can we trigger SMS messages based on real-time events or customer journeys? What’s the best approach for API or webhook-based integration with AEP? Are there any recommended architectures or best practices for handling high-volume messaging? How do you manage compliance and security when sending transactional or promotional SMS through Adobe tools?If anyone has implemented something similar or can share insights, examples, or documentation, that would be really helpful.Thanks in advance!

Hi everyone,I am a beginner with Adobe Campaign Classic and I am trying to automate a database schema synchronization using the SOAP APIs.I’m looking at the xtk:builder#UpdateDb method. The documentation mentions it requires an XML parameters argument, but it doesn't provide the internal structure or the attributes supported by this XML.I have already successfully run BuildUpdateSchemaDiff, but I'm stuck on how to properly format the UpdateDb call to actually execute the changes.Could someone provide an example of the XML structure for the parameters argument? 

Hi all,I'm sending an object array (listObject) from an AJO custom action to an ACC v8 transactional message. Simple string fields render fine, but the collection is always empty.AJO payload config:"orderItems": {  "toBeMapped": true,  "dataType": "listObject",  "label": "orderItems",  "fields": {    "productName": { "dataType": "string" },    "quantity": { "dataType": "string" }  }}Event History always shows:<ctx>  <customerName>John</customerName>  <orderId>ORD-12345</orderId>  <orderItems-collection/></ctx>In AJO the orderItems field is set as Variable with type listObject, and child fields are mapped using currentItem.productName, currentItem.quantity.String fields work. The array is collapsed to <orderItems-collection/> — items are never stored.Already tried: schema with unbound="true" ordered="true", re-publish template, verified AJO.Questions:Is this a known limitation when ACC v8 receives JSON arrays via PushEvent from AJO? The co

ACC has a long-standing bug where images inside MSO conditionals are not detected during content upload. The parser appears to treat the conditional comment wrapper as a standard HTML comment, causing any <img> tags within to be skipped entirely during asset discovery.Affected pattern:html<!--[if mso | ie]> <img src="https://images.emlcdn.net/cdn/..." width="640" ...><![endif]-->This becomes particularly painful when a template uses MSO image fallbacks for animated media (GIFs/video posters)  potentially dozens of images that all require manual intervention each deployment cycle.Current workaround (unacceptable at scale): Strip the conditional comment wrappers → upload → re-wrap. Completely counterproductive for templates with multiple fallback images.

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Hi everyone,We`re trying to import several files into Campaign File Resources so can be used in email marketing. In our Production instance, the webapp we use in DEV to do so is not working properly, so we’d like to replicate it’s function in any other way. What we want and what the webapp allows us, is to select a zip folder and load its many files into the file Resources. We don’t strictly need to load a zip folder from local storage, it can be a common folder stored in the server, as long as we have the folder files uploaded into File Resources.Thanks!

Hi All , I have custom schema named as Viewer its is linked to its custom deliverlog named as viewdeliverylog. I want to add filtering typology to restrict more then 2 communications per day on email channel what condition i shoul apply in typology rule . dont want to use pressure typology.Thanks 

Hello,I have a workflow in which I want to process errors after an Update Data I have it configured like this. Problem is, when there are errors, it’s still stopping the workflow. Why? How can I avoid it?  Thank you in advance

Hi, We currently have problem to install large package through SOAP call which contains our custom schema definitions - currently XML package definition is a little bit bigger than 1.2 MB. In logs we can find messages likeSRV-810019 The server process 'web@default' (pid=xxxxx) has unexpectedly crashed. It will be restarted. (iRc=-53) when package was a little bit larger than 1MB then we had no such problems  Any advice ? Thanks in advance 

Hello!I have created a custom workflow activity called “Teams Alert” - this is a Campaign Classic v8 workflow activity that creates AdaptiveCard alert posts in any authorised Teams Channel or Chat. It’s designed to be used alongside the “Alert” activity, as an additional channel to notify end users:Simple workflow with the new activity Example of a Teams Alert created by the activityThe code is complete, fully open-source, and is available on my GitHub:https://github.com/mroshaw/CampaignClassicTeamsAlertActivityA full end user guide and deployment instructions are in the repository readme.Feedback is very welcome either here or via the issues tab in the repository.

I want to do audience segmentation with mutual inclusion values, example same customer will fall into multiple segmentation.How can we achieve this?

Hi,I been trying to setup Multilingual setup in Adobe campaign Web UI as that is a default OOTB function but, when I try to setup the delivery after adding the language and when I try to enter the content it is showing “400 - Error 16384: SDK-000009 Unknown method 'GetVariantContent' of schema 'nms:delivery'. Method 'GetVariantContent' of schema 'nms:delivery' not found”. When I check in the schema I can able to see the GetVariantContent is defined inside Method in delivery schema.Could anyone please guide in resolving this error. Thanks!

Hi there,I've been encountering a bug since yesterday (14/04/26) when editing emails with the email builder.The changes I made for the mobile version aren't being saved (there's no error message during saving), and I'm losing my formatting work.I compared the code before and after, and it seems that not all the media queries are present after saving the template.This is very problematic, any ideas?Thanks.

Hi All , i have field named as ‘good data’ in schema with boolean type as 0 and 1 . I have few records in schema with key as “@abc”.there are cases where 2 records are present on same key with good data field values as 0{No}and 1{Yes} rest all field values are same. Now when i get new data file if record doesnot exist it should insert record with all field values(n number of fields)  passing in file and update good data field values as YES. and if record exist it should only update record in schema with good value as YES. It should not make any update changes to record with NO value.  As we are prioritizing record with YES value only in workflow targeting.  How i can implement this in single update activity

This is the second day in a row that Adobe express is not working for me. Yesterday when I tried opening files I got a 404 error over and over again. Last night the error message told me I was offline, I was not. Today I still cannot open my files and the error message says "something went wrong please wait” - I’ve been waiting for hours. Refreshing not worked.DownDector reports that Express is down… but Adobe says it’s up.What’s going on?

Hello ,My most of the emails who have gmail id’s sent to users show as failed due to the Gmail: 550 5.7.1 email likely unsolicited.How to resolve this? Should I use RESTART ? 

While trying to sync a template in campaign console, we are getting the error below. Did anyone face the same issue ever? what could be the reason?

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Hi,we are using currently on premise pretty old version 7.3.1 - Build 9352.It’s possible to upgrade it to newest 7.4.3 - Build 9394  directly or we should divide it int set of minor  upgrades?regardsBartosz