I have followed the guide for integrating SMS into Adobe Campaign. Firstly I setup the external account and then built an SMS delivery. However, the SMS deliveries are stuck on 'Start Pending' and not sending, for both proofs and live sends.
I'm wondering if this could be because the technical workflows need to be running for the sending process to begin? Second screenshot shows the technical Message Center workflows not running.
If not, what else would cause the deliveries to not get past this stage?
Message was edited by: Mod, Removed links to Gmail.
Is the MTA on the processes list or not . Sorry , I got confused with your statement.
If it's present you are good , else ask your external agency to start the service using nlserver start mta@<instance_name> . If it fails to start add -verbose to the command above to see the cause of failure
In general, there could be three scenario where a delivery is in start pending stage.
1. The mta is not started and hence the delivery is not picked up for further processing. Nlserver monitor missing command can provide you a list of missing processes and nlserver pdump command shows running process. You can use them to see if mta is started
2. The affinity defined for this delivery is not present or correctly configured in the config file. To check the affinity currently used , open the delivery, click edit and click view xml source. Under the scheduling tag you can find the ip affinity.
3. The contact date for delivery is on future and will start on that date &time