Hi Rajesh, In ACS you have an option to delete the source files after transfer from the directory.As Sukriti rightly confirmed , the retention is for DB tables . For the application server upload directory , you can choose to remove the files after transfer using the option in a workflow activity :

Re: ERROR SOP-330011 Error while executing the method 'Pl... Adhiyan - Adobe Campaign Classic

Hello Prasanna, What Milan has said is correct. Most of the times this issue happens when there is a connection issue with the tracking server.So you can check the audit tab of the delivery to see where the failure happens and alternately turn off tracking for this delivery and see if it succeeds. Regards,Adhiyan

Re: Upgrade is completed from build 8896 to 9032 but it s... Adhiyan - Adobe Campaign Classic

Hello Abhilash, I think the option does not show the correct build is because the postupgrade process ran into an error.The postupgrade does the schema updates one by one and it's gets stopped at xtk:workflow and hence is not able to complete as the xtk:option table is not updated. You should resolve the error related to xtk:workflow where it's complaining about a missing modified by ID . If you look into the workflow table and find out the foreign key for modified-id , and filter out the result...

Re: In App Messages vs Adobe Campaign Classics Adhiyan - Adobe Campaign Classic

Hello Salvatore, I don't think in-app messaging for push is supported in ACC yet but it is supported and available in ACS. regards,Adhiyan

Re: How to track failure reasons against individual recip... Adhiyan - Adobe Campaign Classic

Hi Rohan, My question is why are you using the broadLogMsg table to map it with recipient ?By default and by design , the broadLogRcp is linked N:1 with recipients and should be used as source of truth to determine failures , reason of failure and to see if a delivery to a recipient was successful. BroadLogMsg is used as a reference to map a failure and error message in the broadLogRcp table. Regards,Adhiyan

Re: E-mail deliverability Adhiyan - Adobe Campaign Classic

Hello , I think the easiest way to do this is by extracting the delivery logs and then grouping them in terms of date to get a date wise distribution for the volume.Then take the average or max as you want.This can be done via a query or simply in the UI by filtering on the schemas.Regards,Adhiyan

Re: Getting SOAP call error while creating a data schema... Adhiyan - Adobe Campaign Classic

Hi Rahul, In addition to checking the admin rights, you can also check the web logs that gets generated while you try to create the schema. But it does seem you are lacking the rights either admin or access to a folder for data schemas. Regards,Adhiyan

Re: Input Form Values Not Showing or Hidden Adhiyan - Adobe Campaign Classic

Hello , I think you have added the new attributes in the form but not in the xpathsToLoad= section at the top of the form . This property ensures that the values you are saving are loaded in the delivery form everytime you open it. Although the value is saved in the schema , it needs to have the xpath in xpathsToLoad to show in the form. Regards,Adhiyan

Re: Importing data in multiple tables Adhiyan - Adobe Campaign Classic

HI Rohan, If you are using a workflow then before the update , use a Fork activity to split the incoming activity into multiple branches and load them in separate tables.Regards,Adhiyan

Re: Campaign aspect improvement Adhiyan - Adobe Campaign Classic

Hi Neelam, There cannot be one specific answer to this and will depend on what are driving the exclusions. For example in the same delivery where you see the report , you can do to the audit tab and find out the exact breakdown of the exclusions. 304 Blacklisted address () - Means users have opted out3,586 Address in quarantine () - Means delivery has failed to these emails14,184 Double () - duplicate email address in targeting2,820 Control group () - targeted control population to be excluded. ...

Re: How to reset some attributes on duplicate of entity Adhiyan - Adobe Campaign Classic

Hello Emil, You should use the defOnDuplicate="true" or "false" in the schema which holds the entity .The defOnDuplicate function if set to true , uses the default value of the schema instead of the stored value in the record being duplicated. Examples can be found in the nms:delivery OOB schema like : Regards,Adhiyan

Re: Emails stuck in processed state Adhiyan - Adobe Campaign Classic

Hi Charella, I assume that I am replying late and the delivery you were concerned about has already finished. You had not described as what stage it is pending and what is the status of the delivery when you observed this. 1>. If the delivery status is personalization in progress , preparation in progress etc. then the problem is likely with a busy database.2>. If you have already gone past the phase and have started the delivery and the status is in start pending phase , there could like be an ...

Re: Proxy device in "Opens" dynamic report Adhiyan - Adobe Campaign Standard

Hello Filipe,This can be explained by opens generated from the google image proxy server whereby the open is sent to campaign with the device and platform as proxy instead of the actual platform. device: "proxy"#012platform: "Proxy"#012browser: "Google Image Proxy"#012trackingUrlLabel: "Open"#012 The example above is an actual log from the dynamic reporting system which shows the data sent from the device to ACS. This can explain the high no. of proxy devices you see in the open report. Regards,...

Re: How to query the DIDN’T OPEN emails from last 3 days in adobe campaign management. Adhiyan - Adobe Campaign Standard

Hi Dipendu, Sorry for the late reply. For recurring deliveries you can use the foreign key link : recurringDelivery-id from nms:deliveryThis will stay constant for all deliveries created from a parent recurring delivery

Re: How to query the DIDN’T OPEN emails from last 3 days in adobe campaign management. Adhiyan - Adobe Campaign Standard

Hi Dipendu,

Re: Amazon Simple Notification service for SMS delivery i... Adhiyan - Adobe Campaign Standard

Hello Shans, Adobe Campaign standard uses a Generic connector which means if you supply the expected SMPP parameters in the external account used for SMS , it would still work. There are no separate connector for AWS SNS though so it will have to be setup as a bulk routing account with channel = sms regards,Adhiyan

Re: Registration token empty for app subscribers Adhiyan - Adobe Campaign Standard

Hello , Please raise a ticket to the support portal using the instance URL.This seems to be a known issue in some ACS instances where the pipeline topics are mis-configured in the server configuration or missing the real-time topic for pipeline. Generally if you select subscription in the nav tree of charles you would get a 500 error code. Regards,Adhiyan

Re: Unable to send email deliveries from ACC instance Adhiyan - Adobe Campaign Classic

Hello Liam, The log log MTA-740014 '' sentindicate that the message has been sent successfully assuming this is the email you sent the email to.Now there are in broad 2 reasons for an email not reaching the user. 1. Landing in spam / junk folder - have you ruled this out that the email is not in spam2. Can be blocked by ISP/ Mail provider / Spam filters - If this is an internal org domain try with a public domain like gmail.com or hotmail.com and if you get the email on them , check with IT to s...

Re: How to add URL Category to each URL Adhiyan - Adobe Campaign Classic

Hi , You need to explicitly add the category for the deliveries synced from AEM. You can detect the URLs from the content editor in the delivery and then change the category from there. Regards,Adhiyan

Re: Full Outer Join in ACC Adhiyan - Adobe Campaign Classic

Thanks Pradyumn for letting us know. Could you please mark the answer as correct if it solved your query

Re: Where Can I find the message Id created by adobe camp... Adhiyan - Adobe Campaign Classic

Hi Felix, The message-ID is assigned by the campaign MTA while sending the message as an SMTP email header and is unique for each recipient. It is generated based on an algorithm which is present in the server side code. This is generated in runtime by MTA and does not persist in the database to be retrieved later or viewed.The message ID is a global standard for mailing systems and is documented here :https://en.wikipedia.org/wiki/Message-ID Regards,Adhiyan

Re: Full Outer Join in ACC Adhiyan - Adobe Campaign Classic

Hi Pradyumn, Did you try enrichment in this scenario. It should be possible to add the table B as a link and extract the columns.You should query the records of table A , then add a enrichment activity and add the data as a link for table B. In the enrichment , select add data and then select A link : In the next step , choose the table B and it would extract the columns from that table. Regards,Adhiyan

Re: Campaign Classic - Analytics integration and Message... Adhiyan - Adobe Campaign Classic

Hi Jordi, By default the web analytics connector appends two additional parameters in a tracked url in the emails from campaign. This are bid (broadLogId) and cid (Delivery internal name ) . For a marketing database this bid parameter can be tied back to a recipient for re-marketing purpose but in transactional messaging since the execution servers does not have a recipient database , there is no re-marketing possible with the web analytics data.I think this the incompatibility which is mentione...

Re: Error “IOB-090007 Network error (bind(), errno=22: In... Adhiyan - Adobe Campaign Classic

Hello , Does this actually prevent the web from being started . It looks like the Web starts and then throws an error about another dependent module . Also while searching online I found there are multiple references of this error and they are all related to cent OS.For example - https://github.com/curl/curl/issues/3993 Could you also check with the server admins about this error , they might be able to help you Regards,Adhiyan

Re: Countdistinct is not working in query Adhiyan - Adobe Campaign Standard

Hi Priyanka, CountDistinct as a function should work , probably the syntax for picking up broadLog-id is wrong.If the target schema is linked to the broadLogRcp schema the syntax would be [targer/@broadlog-id] . regards,adhiyan

Re: Batch size parameter for NmsBroadLogRcp Adhiyan - Adobe Campaign Classic

Hi Klaster, Are you using mid-sourcing to send deliveries. If yes , there should be an option called NmsMidSourcing_LogsBatchSizewhich can be changed to manage size of batch per SOAP call. Regards,Adhiyan

Re: Offer error: CompileRealTimeScript Adhiyan - Adobe Campaign Classic

Hi Salvatore,If the error message is meaningful , then I think manually adding the generic offer space folder as a sub-folder of the administration folder will help resolve the problem.Navigate to / Environment -recipient - Germany / Administration and right click and go to properties. Then go to sub-folders.See if this Generic Offer Spaces folder is present here.If not please add it or if present just delete and add it again.Regards,Adhiyan

Re: Offer error: CompileRealTimeScript Adhiyan - Adobe Campaign Classic

Hello Salvatore,As wodnicki pointed out , the most common reason for this is a missing schema in the offer environment.In order to fix it , please check if the offer Design environment has a targeting dimension populated.You need to navigate to the Environment -recipient folder under the folder Offers - Design and then change the tab to environment from offers (which is the default view ) then check if the targeting dimension and call data schema are populated.Please find the screenshot for refe...

Re: Delivery logs outside of the recipient table Adhiyan - Adobe Campaign Classic

Hi Andy,I think creating a dedicated typology for this list based email delivery would work for you.In that typology , we can create a typology rule based on delivery logs for a delivery / campaign and see if a email was sent the day before and filter them out from the next days's email.Regards,Adhiyan

Re: Tracking Tech Workflow error Adhiyan - Adobe Campaign Classic

Hi David,If you have a hybrid setup (on-prem MKT and Hosted Mid ) then yes. The file entry needs to be deleted from the Mid server in this case.Do raise a support ticket referring to this forum in this case for us to action this.Also , since this is a Regression bug in this build the long term solution is to upgrade the build to avoid future recurrences.Regards,Adhiyan

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