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  • Hello! I made two single shot campaigns in December and today we were informed that two deliveries of this campaign were sent on January 24th, which all failed in reason of the users had been sent to the blacklist. This data is showing on the dashboard, but not in the delivery summary of the trigger...

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  • 2/23/24
    Hi,Is there a way to use the conditional content/IF condition to ensure that if a field is blank, there is no gap in the email? We're currently using the below as data is pulling through from a file but some of these fields will be blank (e.g. address line 2 or 3) and we'd like to avoid a blank spac...

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  • 2/22/24
    Hello All, I am querying customers who purchased within a specific date range.E.g., purchaseDate>=06/05/2023 and purchaseDate<=06/15/2023. The output does not contain customers purchased on the dates mentioned i.e. 5th and 15th June; but only from 6th to 14th. Does >= condition does not work in ACS ...

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  • 2/21/24
    Hello!In my regular HTML template, I have added the necessary Gmail annotation script with the exact recommended image width. In the gmail preview the annotations, we are able to view the images. But on the real device, we are not able to get it even after the email falls under the promotion tab. Do...

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  • 2/20/24
    Hi , How do we delete duplicate records while importing data without using deduplication activity ?Please help .  Thank you Suhas 

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  • 2/19/24
    Is there a way to see if a process ran that updated the sms do not contact flag from unchecked to checked? We currently have a deactivation file we receive that runs against that field, but in the same process also adds an X to the prefix of the phone number. So I know it's not that process and it h...

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  • 2/19/24
    Each of the Experience Maker Awards finalists is a remarkable and visionary leader, and they all delivered amazing customer experiences, created measurable business growth, and set bold new standards for their organizations and industries.    Meet all the Experience Maker Awards Finalists and make y...

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  • 2/18/24
    Hi there,I have a campaign in the production environment and would like to migrate it to the staging environment to make changes. I attempted to define a package in production and exported it. However, when I tried to import the same package into the staging environment, I couldn't locate it. Do I n...

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  • 2/16/24
    Hi there I have trouble finding a solution for merging two existing profiles into one. The structure looks like this pKey is the primary/profile key given by ACS. The externalID is a unique ID given by the external MS Dynamics 365 ID.pKeyEmailexternalID (unique field)1111john.doe@gmail.com 2222john....

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  • 2/15/24
    Hi,We are doing API calls to find if a profile exist using /<organization>/campaign/profileAndServicesExt/profile/byText?text=email&filterType=emailBut we are sometimes getting 504 timeouts because the API call take so long time to respond. We have a 60 seconds limit and we do a retry.Is this normal...

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