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craigthonis
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Re: Adobe campaign standard integration with WhatsApp
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craigthonis
- Adobe Campaign Standard
Hello Mrshloak, Doing a little digging on my end it looks like this enhancement has been requested (reference: CAMP-38005) however this is not currently on the product roadmap. So at this time ACS does not support a Whatsapp integration. Regards,Craig

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Re: Script Error while accessing Adobe Campaign Reports
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craigthonis
- Adobe Campaign Classic
Hi Trex, This is a bug in your current version of Campaign. Please reach out to Campaign Support to get the latest version of Campaign and start the upgrade process. The defect reference is NEO-31453. Regards,Craig

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Re: Adobe Campaign Classic V6 - User Audit Logs - Query
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craigthonis
- Adobe Campaign Classic
Hi Shane, Please see the documentation below. We don't have user specific auditing and you will also need to upgrade past V6 in order to take advantage of the current auditing that we do have. https://experienceleague.adobe.com/docs/campaign-classic/using/monitoring-campaign-classic/production-procedures/audit-trail.html?lang=en Regards,Craig

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Re: ACC: Client insists on using seeds to run an ad-hoc campaign
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craigthonis
- Adobe Campaign Classic
Hi David, First I will say your suggested routes for addressing this are 100% correct. In all my years with Campaign I can't say that I have ever seen a client try and use seeds as the primary source of targeting nor am I finding any tickets or reports of this internally. So the only limitations that I know of is that opens, clicks, and unsubscribes won't be tracked. There are other potential restrictions in the documentation below but they don't seem relevant given the use case. https://experie...

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Re: Update data on custom resource from landing page
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craigthonis
- Adobe Campaign Standard
Hi Michelle, Do you have a CAMP reference or a ticket number? If so we can try looking it up and checking the status. I did not find anything on my end stating that this functionality was going to be expanded. I did find however the documentation around its limitations which was updated a few weeks ago: https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/landing-pages/getting-started-with-landing-pages.html?lang=en Based on the documentation above, it looks lik...

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Re: Unable to update a audience's organizational unit
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craigthonis
- Adobe Campaign Standard
Hi Roger, It looks like from the error output that you are trying to set the value to -1. I do not think that negative values are enabled on ACS instances. Additionally, what kind of audiences are these? Depending on how they are created you may not have the option to update them see below:https://experienceleague.adobe.com/docs/campaign-standard/using/profiles-and-audiences/managing-audiences/creating-audiences.html?lang=en If this is one off scenario, I would also suggest reaching out to Campa...

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Re: What could be a correct way to create a preference center?
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craigthonis
- Adobe Campaign Classic
Hi smarquro, Can you be a bit more specific? The question is a bit to broad to really be able to provide any kind of answer other than just telling you to review the landing page documentation in the help docs. Thanks,Craig

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Re: Changing look on buttons depending on receiver
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craigthonis
- Adobe Campaign Standard
Hi Filip, I do not believe there is a way to dynamically change the CSS in this scenario, but I would suggest reaching out to Campaign Support to confirm and submit an enhancement if required. Regards,Craig

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Re: How to invoke transaction api in Workflow to trigger Emails
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craigthonis
- Adobe Campaign Standard
Hello Kushboo, Please review the documentation and if you have additional questions feel free to let us know. https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/adobe-experience-platform/data-connector/aep-triggering-data-ingestion.html?lang=en https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working-with-campaign-and-triggers/about-adobe-experience-cloud-triggers.html?lang=en Regards,Craig

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Re: Identify target emails/users who did not click on the link or URL?
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craigthonis
- Adobe Campaign Classic
Hi Mario, You would likely need to create a workflow that first queries the broadlogRCP for the recipients of a delivery, from there you will need to look up the tracking responses in the trackinglogRCP and trackingURL schemas. All three schemas have primary and foreign key links between them so that should be simple enough to get.Once you have the delivery population and the tracking info, you will then need to split the population based on those that responded versus those that have not, then ...

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Re: Adobe Campaign Standard integration with Adobe Target image no rendering in email
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craigthonis
- Adobe Campaign Standard
Hello Olsalas, At first glance it looks like you are running into a certificate error since attempting to click on that provided URL is showing a revoked peer certificate and the content won't load. Regards,Craig

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Re: Question on Billing Report
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craigthonis
- Adobe Campaign Classic
Hi Balak, I would recommend reaching out to Adobe Campaign Support and working with one of our representatives as we cannot provide you with the internal application code. We can however work to review why you are seeing 0 results. Regards,Craig

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Re: Reoccuring SMS - multiple schedulers??
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craigthonis
- Adobe Campaign Standard
Hi Robbnardecchia, Have you checked out the documentation below? It goes through some of the limitations and recommendations around using schedulers and recurring delivery use cases. https://experienceleague.adobe.com/docs/campaign-standard/using/managing-processes-and-data/execution-activities/scheduler.html?lang=en https://experienceleague.adobe.com/docs/campaign-standard/using/managing-processes-and-data/channel-activities/email-delivery.html?lang=en You may also want to consider using the an...

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Re: click-to-open rate on report
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craigthonis
- Adobe Campaign Standard
Hello, Currently there is an enhancement request under CAMP-32499 for this metric to be included in future reporting. Regards,Craig

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Re: Adobe Campaign Classic and BIMI integration [Add a brand logo to outgoing email with BIMI and within App]
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craigthonis
- Adobe Campaign Classic
Hello Jeegnesh, Please reach out to Adobe Campaign Support for assistance on this. We may need to engage our deliverability team to assist with the configuration process on our end. Regards,Craig

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Re: Minification in Adobe campaign
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craigthonis
- Adobe Campaign Classic
Hello, Please provide some additional details around what you mean by minification. If an example could be provided that may help. I might also suggest reaching out to Campaign Support. Thanks,Craig

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Re: Possible to delete specific delivery logs manually?
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craigthonis
- Adobe Campaign Standard
Hi Filip, If you encounter a scenario like this you could create a workflow that queries the nms:broadlogrcp table which is the recipient delivery log table. Query it for the recipient's email address then you can use an update data activity to delete the selected rows. Regards,Craig

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Re: Tried updating field value of Custom table using Prof...
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craigthonis
- Adobe Campaign Classic
Hello Kushboo, Please open a ticket with the Campaign Support team as we have seen this issue a few times previously. In those instances, it required the Campaign ops team to run the postUpgrade process to regenerate the Campaign APIs in order to correct this issue. When you open the ticket, you can reference CPGNREQ-108471 which a previous example of this that the Support engineer can follow. Regards,Craig

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Re: DKIM implementation
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craigthonis
- Adobe Campaign Classic
Hi Marcel, Have you also checked out the Adobe helpex documentation below?: https://experienceleague.adobe.com/docs/deliverability-learn/deliverability-best-practice-guide/additional-resources/product-specific-resources/campaign/acc-technical-recommendations.html?lang=en#dkim-acc Regards,Craig

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Re: Transfer File File Download from File(s) present on A...
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craigthonis
- Adobe Campaign Standard
Hi Jared, Can you describe the error that you are seeing? Thanks,Craig

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Re: How do we cancel a pending delivery?
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- Adobe Campaign Standard
Hi, Have you tried creating a workflow with an update activity to change the status on the pending delivery to the recipient (in the broadlogrcp table) to canceled? Regards,Craig

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Re: "Re" subject lines
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craigthonis
- Adobe Campaign Classic
Hi Caressa, Can you elaborate on what problems you are seeing?Thanks,Craig

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Re: Content tagging on Adobe Campaign standard
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craigthonis
- Adobe Campaign Standard
Hi Michelle, It looks like you posted the same question twice (https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/adobe-campaign-standard-template-or-content-tagging/qaq-p/415480) I would recommend retracting/deleting one of them. Thanks,Craig

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Re: monitoring
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craigthonis
- Adobe Campaign Standard
Hi mmbb, Please take a look at the documentation below and let us know if you still have remaining questions. https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/monitoring-guidelines.html?lang=enhttps://experienceleague.adobe.com/docs/campaign-standard-learn/control-panel/control-panel-overview.html?lang=en Regards,Craig

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Re: Content Blocks using Assets content
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craigthonis
- Adobe Campaign Standard
Hi Andrew, Please check out the attached documentation below. We have extensive documentation on how to create and pull in content from AEM into Campaign. https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working-with-campaign-and-experience-manager/creating-email-experience-manager.html?lang=en Regards,Craig

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Re: Any experiences of Postgres "full DB vacuum" in a liv...
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craigthonis
- Adobe Campaign Classic
Hi Lain, Running a full vacuum is a necessary maintenance step when using a PostGres database. That said, how often you run the vacuum and the benefit that you will see from it depends upon the amount of bloat in your system. Depending on the size of your database it can take several hours as you mentioned, so performing a full vacuum would really only be recommended one a year at the most. You can run vacuums against individual tables as well if there are only a few tables to target. Regards,Cr...

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Re: Extend a schema
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craigthonis
- Adobe Campaign Standard
Hi David, Have you reviewed the documentation below yet? https://experienceleague.adobe.com/docs/campaign-standard/using/developing/adding-or-extending-a-resource/configuring-the-resource-s-data-structure.html?lang=en Regards,Craig

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Re: Adobe editor not syncing with html editor?
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craigthonis
- Adobe Campaign Standard
Hi Calum, I think in this case it makes the most sense to submit a ticket to Campaign Support so we can sit down with you and walk through the issue. As the same version of ACS is deployed across all customers I would expect to see numerous reports of this issue if it was a bug within the application but I am not seeing anything in my internal searches. Regards,Craig

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Re: Transactional Messages (ACC) - Batch processing
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- Adobe Campaign Classic
Hi Montez, There isn't anything that you could do personally unless you have direct access to the RT. In this case I would recommend opening up a Support ticket so we can take a look. We can try and export the stuck deliveries and provide you with the CTX but the tricky part is going to be how to reprocess/trigger these emails. It may require some custom javascript in order to make some bulk trigger requests against some recipient identifier. Regards,Craig

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Re: Transactional Messages (ACC) - Batch processing
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- Adobe Campaign Classic
Hi Montez, Once a delivery is compiled it cannot be recompiled against a different template. In this case the compiled deliveries that are stuck in pending should simply be stopped and deleted and new deliveries should be created to resend to the originally intended target. Regards,Craig

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