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craigthonis
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Re: Customising Campaign Classic hosted MC instance craigthonis - Adobe Campaign Classic
Hi Darren, The MC Execution instances are deliberately restricted to prevent this very thing. Most everything should be able to be done on the MC Control instance. That said, if you have a specific business case where a change is necessary, please reach out to an Adobe Professional Services Consultant or to Campaign Support. In some cases exceptions can be made, but they need to be evaluated by Adobe first. Regards,Craig
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Re: Control Tracking for Content imported from URL craigthonis - Adobe Campaign Standard
Hi Rahul, So there wouldn't be any way to do this through Campaign. But going a quick Google search, I did find an article suggesting a method to exclude specific URLs from being tracked from the HTML. https://stackoverflow.com/questions/28873632/is-it-possible-to-exclude-links-from-tracking Regards,Craig
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Re: Images not showing in Chrome after update to 20.4 craigthonis - Adobe Campaign Standard
Hi Martina,Please reach out to Campaign Support. We've seen this reported a couple times in the past and typically Support needs to engage other internal teams to review your environment in order to get things squared away. Thanks,Craig
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Re: How can I add a new IP address? Urgent craigthonis - Adobe Campaign Standard
Hi Katerina, Can you elaborate on the ask and can you provide the ticket numbers? I'm assuming based on your description that you need another IP address whitelisted so you or someone else will be able to log into Campaign? If so, can you confirm that you are indeed using ACS versus Campaign Classic since IP whitelisting isn't necessary in ACS. Thanks,Craig
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Re: Out of Memory - JS craigthonis - Adobe Campaign Classic
Hi ukender, As Manoj and Jon mentioned you likely have an issue with the script or the data being returned itself. Generally speaking on the Adobe side we almost never need to increase the memory past 512mb. If we still hit failures that almost always indicates a problem. Regards,Craig
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Re: How to duplicate workflows automatically craigthonis - Adobe Campaign Standard
Hi Jose, At this juncture, I'd recommend submitting an enhancement request to the product via Campaign Support. From there we can get it evaluated for a future release. Regards,Craig
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Re: Retrieve Mirror Page without tracking Opens using API craigthonis - Adobe Campaign Standard
Hi Garima, I actually had a ticket on similar a few weeks back. Unfortunately at this juncture, Mirror page clicks are registered as unique opens in reporting. An enhancement has been opened (Reference: CAMP-45729) to address this in a future release. That said if you want to block the tracking pixels in the case of testing a mirror page, you can try blocking the image content. Regards,Craig
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Re: Delay in-app messaging craigthonis - Adobe Campaign Standard
Hi Matias, Are you talking within Campaign or within a custom mobile APP? If you are talking within Campaign, then no, nothing out of the box is available to do this and you should submit an enhancement request to Campaign Support to have this functionality available. If we're talking a custom mobile app, then perhaps it's possible at the mobile app code level but I'm not sure. Regards,Craig
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Re: Create a Predefined Filter craigthonis - Adobe Campaign Classic
Additionally, yes if a pre-defined filter isn't restricted, other users should be able to use it.
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Re: Moving a workflow leaves the delivery behind. craigthonis - Adobe Campaign Standard
Hi Dcy,I would agree that the enhancement is your best route as Ramon stated. That said, I believe this was done intentionally as deliveries by nature tend to inherit many dependencies from the upstream targeting of the workflow which in ACC lead to random errors occurring from moving or copy/paste of one workflow to a new workflow pallet. Other activities in the workflow were less prone to issues which is likely why in ACS guardrails were added to allow other workflow activities to move but pre...
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Re: Filtering Typology for Real Time Transactional Emails craigthonis - Adobe Campaign Standard
Hi Rahul, I'd suggest testing it to confirm, but as long as the typology rule is included as part of the transactional template then logically I'd think it should be enforced when the real time event is triggered and analyzed. Regards,Craig
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Re: Seeds list randomly at delivery template level craigthonis - Adobe Campaign Classic
Hi Hugo, If the outcome is deviating from the documentation then I'd recommend reaching out to the Campaign Support team to investigate as this sounds like it could be a bug. Regards,Craig
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Re: External Account vs FileZilla craigthonis - Adobe Campaign Standard
Hi Holmes, So it all depends on what you're looking to do. If you need Campaign to transfer files to an external directory then you need only to upload the public key to Campaign as the private key should be present on the receiving server.If you are trying to go in the reverse direction, you can submit a ticket to Campaign Support and our Ops team can provide you with a public key. Typically you would never have both the private and public key loaded to the same location. If you are having acce...
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Re: Access to DB usage link craigthonis - Adobe Campaign Classic
Hi Siddesh, Can you elaborate on what you mean by DB Usage link? Are you talking the Usage report installed with the ACX package or are you talking through the Control Panel? Thanks,Craig
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Re: Cloud Trigger - Delivery Alerting Dashboard craigthonis - Adobe Campaign Standard
Hi Ganesh, Please see https://docs.adobe.com/content/help/en/campaign-standard/using/testing-and-sending/monitoring-messages/receiving-alerts-when-failures-happen.htmland let us know if there are still questions. Regards,Craig
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Re: Need help with Delivery alerting Dashboard craigthonis - Adobe Campaign Standard
Hi Rahul, Have you checked out the documentation yet? It goes into pretty significant detail on how to set up alerting from the delivery and workflow levels:https://docs.adobe.com/content/help/en/campaign-standard/using/testing-and-sending/monitoring-messages/receiving-alerts-when-failures-happen.html Regards,Craig
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Re: Unique Open & Click counts craigthonis - Adobe Campaign Standard
Hi Jeremy, The tracking indicators can be a bit confusing, what I'd suggest is taking a look at the documentation below which details all the indicators used in the reporting:https://docs.adobe.com/content/help/en/campaign-standard/using/reporting/about-reporting/indicator-calculation.html Regards,Craig
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Re: Places Services License craigthonis - Adobe Campaign Standard
Hi Luca,Does this pertain to Campaign in anyway? I'm not sure what you're asking. If not then I think you are posting this in the wrong forum. Regards,Craig
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Re: Can I keep the system live during Bulk Update? craigthonis - Adobe Campaign Classic
Hi Hugo, Typically inserts/updates create locks, and given that the update is going to be done against the recipient schema there is significant risk that the bulk load will block campaigns and vise versa. Additionally if you leave the environment online it's likely to take even longer to process the bulk load as system resources will not be entirely devoted to the bulk load. Because of this it's not recommended to try and perform a bulk load/refresh without downtime. Regards,Craig
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Re: Does Adobe Campaign Standard having bulk API? craigthonis - Adobe Campaign Standard
Hello Nandha, Sathees is correct, the recommended way to bulk load is to do so from a file. Regards,Craig
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Re: Need your help on ACS API insert or update in custom... craigthonis - Adobe Campaign Standard
Hi Nandha,What exactly is the problem/issue? If you're just looking for general guidance/training then I'd recommend reaching out to your CSM or Account Manager to enlist Adobe Professional Services. If you are hitting specific errors or snags in the process you can post them here, but if you're looking for someone to get on the line for active troubleshooting then I'd suggest reaching out to Adobe Campaign Support. Regards,Craig
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Re: Mirror page URL of another delivery craigthonis - Adobe Campaign Standard
Hi Michael,Can you explain the use case behind this? I'm not quite understanding why you'd want to use another delivery's Mirror page in a new delivery. Thanks,Craig
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Re: Unique Opens and Unique Clicks not Updating in Workfl... craigthonis - Adobe Campaign Standard
Hi Johnny, Have you checked the Technical Workflow section of Campaign? There are multiple workflows that need to be running in order to process the tracking and update the KPI tables.Check out the help documentation below which details the use of each technical workflow:https://docs.adobe.com/content/help/en/campaign-standard/using/administrating/application-settings/technical-workflows.html Regards,Craig
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Re: Using hints in Oracle craigthonis - Adobe Campaign Classic
Hi Klaster, I don't see anything on my end where hints is supported. If it can be deployed to function automatically at the backend DB level then maybe it's still doable, but that said it's not going to reflect back in Campaign so if Hints changes the query and breaks something the only way that you'll be able to troubleshoot would be to review the executed SQL from the DB side directly and making changes on the application side may not have any impact if Oracle is making it's own changes on the...
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Re: Pasting Random coupon code over email in Adobe campai... craigthonis - Adobe Campaign Standard
Hi Push, I think you'll likely need to engage Adobe Professional Services as this doesn't seem logically possible within Campaign outside of perhaps using custom scripting.Typically coupon codes need to associate to a specific profile in order for the coupon to only be used by that profile. I suppose you could add a URL to your delivery which redirects the client to a landing page that generates the random coupon code. Regards, Craig
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Re: Dynamic Delivery craigthonis - Adobe Campaign Standard
Hi Fabio, Can you elaborate on how it's not really working? Without knowing the details of the failure it's not all really possible to provide any educated suggestions. Thanks,Craig
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Re: Email Designer: unmodified code? craigthonis - Adobe Campaign Standard
Hi Jean-Christoph, At this juncture, I'd suggest reaching out to Adobe Campaign Support to have this feature submitted for an enhancement request. Currently we don't have any way to mark an import to be taken literally and not be altered to conform to the designer. Regards,Craig
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Re: How to integrate ACS with Yext? craigthonis - Adobe Campaign Standard
Hi Chan, Please reach out to an Adobe PS Consultant as there is no standard documentation for integrating with Yext and integrations such as this require custom work best suited for a PS architect.Regards,Craig
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Re: ACS - LP links are breaking when we copy/paste HTML t... craigthonis - Adobe Campaign Standard
Hi Gokul, Of how the link is coded in the HTML initially and then how it breaks and what error is being thrown? The current information isn't enough to provide further assistance. Thanks,Craig
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Re: Push Audience to Social Media - Facebook specifically craigthonis - Adobe Campaign Standard
Hi Josh, I don't believe there is a way to do this though I might suggest reaching out to Adobe Campaign Support to confirm and submit an enhancement request for a future release. Regards,Craig
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