Hello Azmierulcm, So this error typically occurs if the root certificate
is not inside the trust store. Campaign is using the certificate stored
inside the OS trust store. If your Campaign instance is hosted on the
Adobe side then I'd recommend reaching out to Campaign Support as our
Ops team would need to be involved to assist with the fix. Regards,Craig
Hello Greeshma, If you completely stop the workflow, save it, and then
restart it does the issue persist? If a workflow was running, then was
paused, altered, and resumed, the previous underlying workflow job
doesn't get changed and will still execute with the previous
configuration. Performing a full restart clears the underlying job and
refreshes it with the new execution criteria. Just from what I'm seeing
here, it's the only scenario that I can think of that would cause your
workflow to kick...
Hi Ken,Based on the matrix report below it looks like 12.0 is supported.
https://experienceleague.adobe.com/docs/campaign-classic/using/release-notes/compatibility-matrix.html?lang=en#important-notes
Regards,Craig
Hi,It doesn't look like it has been reported as a bug, so I'd suggest
submitting a ticket to Campaign Support if you want to get it changed.
It will need to be reviewed by Adobe's R&D team to determine if it's a
bug or would be considered an enhancement. Regards,Craig
Hi Mitsul, It looks like that path is to your local machine. You'll need
to upload your image in order to use it as the application has no direct
access to your machine and thus would not be able to pull the image.
Regards,Craig
Hi, If it worked in your lower environment and you were on the same
builds of Campaign and Spam Assassin as Production, then I'd make sure
you check the security and folder permissions on the Production server
as the operator likely doesn't have access to the folder and files
required. Regards,Craig
Hi Rampra, If you alter the workflow ever so slightly (say move an
activity in the workflow palette a little) and re-save it, the workflow
will then be associated to your user and you should then be able to
restart it. The reason for this is that workflows get their permissions
from the associated operator record. If the operator gets deleted or
deactivated the workflow is no longer able to function. Regards,Craig
Hi Ken,Have you checked any of the related topics listed to the right of
this post? This type of error can occur for multiple reasons, including
IP addresses not being whitelisted. I'd suggest double-checking the
usual suspects in the related topics and escalating to Campaign Support
if the issue persists. Regards,Craig
Hi Asish, Previously Twilio wasn't SMPP 3.4 compliant so it wasn't
something compliant with Campaign. I don't know if that has changed but
previously it no custom connector was ever created for them. I'd
recommend using another vendor for a simpler implementation since if you
want to use Twilio, it is going to require a custom solution.
Regards,Craig
Hi Coder, Based on the error, it looks like you are trying to use
conditional coding inside a context block which is used as a link href
value. This isn't possible in ACS which is the reason for the error.
Regards,Craig
Hi Shiva, Why are you trying to pass IDs to the external signal
activity? The point of this activity is to be started from another
workflow. Now it can be started with expected parameters per below but I
don't think that its expected to be able parse out IDs from the previous
query.
https://experienceleague.adobe.com/docs/campaign-standard/using/managing-processes-and-data/calling-workflow-external-parameters/declaring-parameters-external-signal.html?lang=en#managing-processes-and-data
Regards,C...
Hi Greeshma, Please walk through the documentation
below:https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/sending-messages-on-mobiles/sms-channel.html?lang=en#setting-up-sms-channel
If you are still running into issues, I'd recommend submitting a ticket
to Campaign Support. There is a lot that goes into configuring SMS
including the connection to an SMS vendor. So if the delivery is
successfully sending out from Campaign then it may be failing on the
vendor side. T...
Hello, Yes it's possible to send data through FDA. If you look at the
related subjects to this post.
https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/can-i-write-in-external-db-s-using-fda/qaq-p/316430
Regards,Craig
Hi Abhijeet, Can you provide us with an understanding of the use case as
to why you'd want to remove the indexes on the OOTB schemas? Those
indexes have been added for performance reasons and it isn't recommended
to remove these. Additionally can you tell us which schemas and which
indexes you are trying to remove? Thanks,Craig
Hi Patrick, Can you elaborate on what you are trying to accomplish with
these changes? It's difficult to make any suggestions when we don't know
what you are trying to do. Additionally, you could look at the related
subjects on the right side as there are numerous JS change discussions.
Regards,Craig
Hi Felix, In order to provide recommendations further, I'd suggest
submitting a ticket to Campaign Support. We'll need to review the data
trying to be inserted along with the hardware resources being used and
the overall health of the system in general. If the environment is
entirely on your side, we can still assist, but would recommend
reviewing the following: 1) System resources on both sides are
sufficient2) Network is stable and bandwidth is available3) How large is
each row of data4) Are y...
Hi Youness, I would recommend reviewing the documentation below and
starting from there: Transaction
Events:https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/transactional-messaging/event-configuration/configuring-transactional-event.html?lang=en#communication-channels
Triggers:https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working-with-campaign-and-triggers/using-triggers-in-campaign.html?lang=en#creating-a-mappe...
Hi Cslack, Have you checked out some of the existing topics in this
forum? I found one on a quick check that seems to be discussing looped
content below:
https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/loop-through-linked-data-in-delivery-personalization-block/qaq-p/387373
Hi Michelle, So I'd recommend checking with another user who had lower
access or logging in with a different browser in private/incognito mode.
If either of these options allows you to view the email then it's just a
cache issue meaning you'll need to clear the user's browser. If the
email is still restricted then I'd submit the issue to Campaign Support,
since I'd expect that updating the email or user permissions should
allow the email to be visible. This could mean a potential bug.
Regards,Cr...
Hi Julz, If you mean does Campaign have reporting metrics such as
click-through rate and unsubscribe then yes, Campaign can report on many
metrics out of the box. If you are asking if we have a set expected
benchmark for these metrics, then no. Since it is entirely up to the
quality of our client's Campaigns, proper targeting, removal of
blacklisted addresses, etc., there isn't any way for us to guarantee and
expected result for those type of metrics. To give you an idea of what
we report on, ch...
Hi Jose, The I'm not quite getting your use case as typically feedback
loops are used for emails. As such, the "address" field in the
quarantine field maps to the nms:recipient email(@address) field. For
you to use this with direct mail you will likely need to extend the
schema. I might even suggest configuring a custom field or unique table
where these addresses can be housed, then create a custom workflow or
typology rule to filter off anything present within that table.
Regards,Craig
Hi tlindemann, The previous post still holds true. Any customization
would need to be done to the jssp and it would be highly recommended to
include a professional services resource. Regards,Craig
Hi Bob,It looks like we've seen this a few times in the past with IMS
logins when there is a cache corruption for the console. Can you attempt
the following steps and let us know if you can log in? 1. Go to
%appdata% directory on the windows machine ( the path will be
C:\Users\[YOUR USERNAME]\AppData\Roaming ) 2. Then look for the Neolane
folder 3. Either delete all contents OR rename it to something like
neolane.old (renaming is better as the client will create a new folder
anyways on the next ...
Hi Jeegnesh, The recovery of web events workflow pulls events for the
the configured segments from Analytics. The error itself is stating that
the data is the problem so I'd recommend reviewing from the Analytics
side. You may want to pull in Support from the Analytics side. In the
past when this has been seen, it's either been a corruption in the data,
a bad value in one of the fields, or a field attempting to be exported
is restricted. In the case of your error it seems like there as a bad
val...
Hi Coder, Please review the documentation below under the "Defining
links with other resources" section, specifically the "link a created
resource with the 'Profiles' resource." This should explain how to
extend the resources and link them so the tabs show up.
https://experienceleague.adobe.com/docs/campaign-standard/using/developing/adding-or-extending-a-resource/configuring-the-resource-s-data-structure.html?lang=en#defining-sending-logs-extension
Regards,Craig
