Hi Ukender, So this isn't a Campaign issue but a deliverability one. For
deliverability responses like this your best option is to simply do a
web search (Google) the error. Searching the error you listed provides
numerous results. Most point to a missing PTR record but there are
slight variations based on the domain you are mailing to. Regards,Craig
Hi SAP, The only way is to re-trigger the same event. That the only way
would be through an API call or to have the recipient re-trigger the
email as they did previously. Regards,Craig
Hi Amit, Can you check the last modified date on the CSV file and when
the email was originally prepared? It's possible that if the delivery
preparation kicked off while the CSV was still being written to that it
wasn't able to attach the data. Can you also let us know if there is any
consistency with the size of the files that get attached successfully
versus those that show up blank? It might be that the file size is too
large. Regards,Craig
Hi Luca, I'd suggest checking server side in the config-.xml
file. The file is stored in the /conf/ Adobe Campaign install directory
and typically houses the configured DB configurations. Regards,Craig
Hi Roxie, Have you gone through the documentation below?
https://experienceleague.adobe.com/docs/campaign-classic/using/getting-started/connectors/adobe-analytics-data-connector.html#tracking-deliveries-in-adobe-campaign
One thing I'd suggest is confirming that all the web analytics technical
workflows are functional. Regards,Craig
Hello, Please review the documentation below for configuring branding
and IP Affinities. If further information is required please reach out
to Campaign Support and we'll be happy to work with you on your request.
Typology and IP
Affinity:https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/working-with-typology-rules/managing-typologies.html?lang=en#applying-typologies-to-messages
Branding:https://experienceleague.adobe.com/docs/campaign-standard/using/administrat...
Hi Lin, So part of the error is cut off in the screenshot. Additionally
with errors like this its helpful to see the workflow activities to
understand the error. I'd suggest submitting a ticket to Campaign
Support with all the relevant information and we should be able to help
isolate the problem. Regards,Craig
Hi Malte, If we're talking ACS then the only thing you might be able to
do (can't say for certain as I haven't done it myself) is to use a
workflow to perform an update on the elements to associate them to a
different campaign folder. ACC allows a bit more flexibility with the
folder structures but caution still needs to be taken in either instance
since the elements could break if the folder paths and associated joins
are not updated correctly. Regards,Craig
Hello Xavier, Craig Thonis from Campaign Support here. The problem here
is that the mirror pages are dynamically created at the time of the
request and not something that can be exported. I did submit an
enhancement request some time back but at this time there are no plans
to implement this feature and it does not appear to be on any upcoming
road maps for the near future. Regards,Craig
Hi Darren, So in the case of a recurring delivery, if you are creating
the template based on one of the child deliveries, it would make sense
that there would be some reference back to the original parent. That
said, I would see your point in thinking that logically if you duplicate
(even a child delivery) and use it as a template, it shouldn't reference
back to the original parent delivery. On the support side, I'm fairly
certain we've seen this before but was never able to isolate the root
cau...
Hello Jiang, Please review the documentation below and let us know if
there are any questions:
https://experienceleague.adobe.com/docs/campaign-classic/using/getting-started/connectors/adobe-analytics-data-connector.html#getting-started
Regards,Craig
Hello, As far as I'm aware there isn't any way to proceed with the
request as the delivery is configured to send based on a single
timezone. The delivery is then analyzed and prepared to be sent at the
contact date defined. Since we cannot define multiple contact
dates/times for a single delivery there isn't any way to enforce
specific sending per timezone. Regards,Craig
Hi Sachin, Have you checked out the documentation below? It should go
into detail of what kind of information is required and how to setup
SMS.
https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/sending-messages-on-mobiles/sms-channel.html?lang=en#sms-channel
Regards,Craig
Hi, Just to summarize my understanding of the request. You want to use
the recurring delivery and for each execution you want it to use the
original parent delivery and not create any child deliveries for each
send? If so, I'm not sure that is doable in Campaign Standard. I know in
ACC we have the concept of a continuous delivery but this doesn't exist
in ACS. Regards,Craig
Hi Sheetal, What data did you lose specifically? If it was stored in a
separate table it may not be something that was originally stored by
default. This type of work is certainly doable because there are keys
that allow us to join from the broadlog and recipient tables but more
details would be required, as we need to understand what you are trying
to pull exactly and the use case. Regards,Craig
Hello, I'd recommend submitting this request to Campaign Support since
with most intermittent results we'll need to see a successful and failed
example so we can compare. Often times when a dynamic/personalized value
isn't displaying consistently its usually because the expected profile
data required to trigger the personalization isn't present.
Regards,Craig
Hi Ahmed, Unfortunately the error is a bit vague. What I'd suggest is to
open a ticket with Campaign Support and provide the following into: 1)
Rest API request/response including source and endpoint2) When this
first started?3) If this ever worked. If so, provide previously working
examples.?4) What events did you delete and what steps did you take
exactly? It's possible that if this started around the unpublish process
that there might be a hung or long running queries which are locking
databa...
Hello, In general you'll want to take notes/screenshots of critical
settings in your Stage and Test environments that wouldn't be applicable
in Prod. For example, if you have external accounts pointing to
test/stage endpoints then you'll want to capture those configurations
prior to the refresh or else they will get wiped out. Another example
would be the configurations in the deployment wizard. Additionally
you'll want to make sure that the builds are on the same version or
close to the same ve...
Hi Knix, In ACS we don't have specific functionality to create and send
deliveries via waves like we do in ACC. That said, What we do have is
the ability to create segments and to send them in batches using the
date formula functionality. I'd check out the documentation below which
goes into how to configure this. I suspect that this should accomplish
the desired result.
https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/scheduling-messages/computing-the-sending-...
Hi Luca, Have you gone through the installation documentation for ACC?
https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/deployment-types-/mid-sourcing-deployment.html?lang=en#disadvantages
I'd recommend checking that out first and letting us know if you still
have questions. Regards,Craig
Hi, Please take a look at the documentation below which details how
typology rules function, how to implement them and their various
types/differences.
https://experienceleague.adobe.com/docs/campaign-classic/using/orchestrating-campaigns/campaign-optimization/about-campaign-typologies.html?lang=en#about-campaign-typologies
Regards,Craig
Hi Dima, Please take a look at the forum post below which seems to cover
this:https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/tracking-push-notification-deep-link-android-ios/qaq-p/260729
Also please make sure that you are on at least 9032 as well as we have
had some defects with tracking on Push Messages in other Campaign
builds. Thanks,Craig
Hi Emil, We've had instances of this in the past for Android
notifications but they should have been addressed in the latest builds
of Campaign. Can you confirm your build version is at least at 9032 or
above? If it is, please submit a ticket to Campaign Support with as much
detail as you can as we might be hitting a regression issue.
Thanks,Craig
Hi Toby, As far as I'm aware, we cannot setup outbound calls within
Campaign and the only integration that I'm aware of with a call center
is that we can generate the targeting, create an outbound file, send
that file to an SFTP where it can be picked up and ingested from the
Call Center side. Regards,Craig
Hi Lisa,Can you provide us with repro steps, along with specifics on
where you are seeing this? Was Litmus working previously? Are you trying
to send this out of Prod or a non-prod environment? Can you doublecheck
the technical workflows and make sure they are all running? Can you
check the web.log after reproducing the issue to see if we get any more
details about the error? If your environment is hybrid or on prem, can
you enable verbose logging on the web module and reproduce the issue
(this ...
Hi mmbb, The gdpr.js is expected here as the CCPA requirements are
basically the California equivalent of the GDPR standards so the same
logic applies. It looks like there is some sort of caching/refresh issue
since the requests and such are getting processed. I'd recommend
reaching out to Campaign Support as we'll likely need to review and
engage the required internal teams to address this. Thanks,Craig
Hi Malte, You will have to create a new template unfortunately. There
isn't a way to convert an existing published transactional template into
a normal delivery. Regards,Craig
Hi Ratul,Can you elaborate on what information you are trying to pull
from the workflow activities? Depending on what you are trying to pull
you may or may not be able to pull it. Thanks,Craig
