Hi ukender, As Manoj and Jon mentioned you likely have an issue with the script or the data being returned itself. Generally speaking on the Adobe side we almost never need to increase the memory past 512mb. If we still hit failures that almost always indicates a problem. Regards,Craig

Re: How to duplicate workflows automatically craigthonis - Adobe Campaign Standard

Hi Jose, At this juncture, I'd recommend submitting an enhancement request to the product via Campaign Support. From there we can get it evaluated for a future release. Regards,Craig

Re: Retrieve Mirror Page without tracking Opens using API craigthonis - Adobe Campaign Standard

Hi Garima, I actually had a ticket on similar a few weeks back. Unfortunately at this juncture, Mirror page clicks are registered as unique opens in reporting. An enhancement has been opened (Reference: CAMP-45729) to address this in a future release. That said if you want to block the tracking pixels in the case of testing a mirror page, you can try blocking the image content. Regards,Craig

Re: Delay in-app messaging craigthonis - Adobe Campaign Standard

Hi Matias, Are you talking within Campaign or within a custom mobile APP? If you are talking within Campaign, then no, nothing out of the box is available to do this and you should submit an enhancement request to Campaign Support to have this functionality available. If we're talking a custom mobile app, then perhaps it's possible at the mobile app code level but I'm not sure. Regards,Craig

Re: Create a Predefined Filter craigthonis - Adobe Campaign Classic

Additionally, yes if a pre-defined filter isn't restricted, other users should be able to use it.

Re: Moving a workflow leaves the delivery behind. craigthonis - Adobe Campaign Standard

Hi Dcy,I would agree that the enhancement is your best route as Ramon stated. That said, I believe this was done intentionally as deliveries by nature tend to inherit many dependencies from the upstream targeting of the workflow which in ACC lead to random errors occurring from moving or copy/paste of one workflow to a new workflow pallet. Other activities in the workflow were less prone to issues which is likely why in ACS guardrails were added to allow other workflow activities to move but pre...

Re: Filtering Typology for Real Time Transactional Emails craigthonis - Adobe Campaign Standard

Hi Rahul, I'd suggest testing it to confirm, but as long as the typology rule is included as part of the transactional template then logically I'd think it should be enforced when the real time event is triggered and analyzed. Regards,Craig

Re: Seeds list randomly at delivery template level craigthonis - Adobe Campaign Classic

Hi Hugo, If the outcome is deviating from the documentation then I'd recommend reaching out to the Campaign Support team to investigate as this sounds like it could be a bug. Regards,Craig

Re: External Account vs FileZilla craigthonis - Adobe Campaign Standard

Hi Holmes, So it all depends on what you're looking to do. If you need Campaign to transfer files to an external directory then you need only to upload the public key to Campaign as the private key should be present on the receiving server.If you are trying to go in the reverse direction, you can submit a ticket to Campaign Support and our Ops team can provide you with a public key. Typically you would never have both the private and public key loaded to the same location. If you are having acce...

Re: Access to DB usage link craigthonis - Adobe Campaign Classic

Hi Siddesh, Can you elaborate on what you mean by DB Usage link? Are you talking the Usage report installed with the ACX package or are you talking through the Control Panel? Thanks,Craig

Re: Cloud Trigger - Delivery Alerting Dashboard craigthonis - Adobe Campaign Standard

Hi Ganesh, Please see https://docs.adobe.com/content/help/en/campaign-standard/using/testing-and-sending/monitoring-messages/receiving-alerts-when-failures-happen.htmland let us know if there are still questions. Regards,Craig

Re: Need help with Delivery alerting Dashboard craigthonis - Adobe Campaign Standard

Hi Rahul, Have you checked out the documentation yet? It goes into pretty significant detail on how to set up alerting from the delivery and workflow levels:https://docs.adobe.com/content/help/en/campaign-standard/using/testing-and-sending/monitoring-messages/receiving-alerts-when-failures-happen.html Regards,Craig

Re: Unique Open & Click counts craigthonis - Adobe Campaign Standard

Hi Jeremy, The tracking indicators can be a bit confusing, what I'd suggest is taking a look at the documentation below which details all the indicators used in the reporting:https://docs.adobe.com/content/help/en/campaign-standard/using/reporting/about-reporting/indicator-calculation.html Regards,Craig

Re: Places Services License craigthonis - Adobe Campaign Standard

Hi Luca,Does this pertain to Campaign in anyway? I'm not sure what you're asking. If not then I think you are posting this in the wrong forum. Regards,Craig

Re: Can I keep the system live during Bulk Update? craigthonis - Adobe Campaign Classic

Hi Hugo, Typically inserts/updates create locks, and given that the update is going to be done against the recipient schema there is significant risk that the bulk load will block campaigns and vise versa. Additionally if you leave the environment online it's likely to take even longer to process the bulk load as system resources will not be entirely devoted to the bulk load. Because of this it's not recommended to try and perform a bulk load/refresh without downtime. Regards,Craig

Re: Does Adobe Campaign Standard having bulk API? craigthonis - Adobe Campaign Standard

Hello Nandha, Sathees is correct, the recommended way to bulk load is to do so from a file. Regards,Craig

Re: Need your help on ACS API insert or update in custom... craigthonis - Adobe Campaign Standard

Hi Nandha,What exactly is the problem/issue? If you're just looking for general guidance/training then I'd recommend reaching out to your CSM or Account Manager to enlist Adobe Professional Services. If you are hitting specific errors or snags in the process you can post them here, but if you're looking for someone to get on the line for active troubleshooting then I'd suggest reaching out to Adobe Campaign Support. Regards,Craig

Re: Mirror page URL of another delivery craigthonis - Adobe Campaign Standard

Hi Michael,Can you explain the use case behind this? I'm not quite understanding why you'd want to use another delivery's Mirror page in a new delivery. Thanks,Craig

Re: Unique Opens and Unique Clicks not Updating in Workfl... craigthonis - Adobe Campaign Standard

Hi Johnny, Have you checked the Technical Workflow section of Campaign? There are multiple workflows that need to be running in order to process the tracking and update the KPI tables.Check out the help documentation below which details the use of each technical workflow:https://docs.adobe.com/content/help/en/campaign-standard/using/administrating/application-settings/technical-workflows.html Regards,Craig

Re: Using hints in Oracle craigthonis - Adobe Campaign Classic

Hi Klaster, I don't see anything on my end where hints is supported. If it can be deployed to function automatically at the backend DB level then maybe it's still doable, but that said it's not going to reflect back in Campaign so if Hints changes the query and breaks something the only way that you'll be able to troubleshoot would be to review the executed SQL from the DB side directly and making changes on the application side may not have any impact if Oracle is making it's own changes on the...

Re: Pasting Random coupon code over email in Adobe campai... craigthonis - Adobe Campaign Standard

Hi Push, I think you'll likely need to engage Adobe Professional Services as this doesn't seem logically possible within Campaign outside of perhaps using custom scripting.Typically coupon codes need to associate to a specific profile in order for the coupon to only be used by that profile. I suppose you could add a URL to your delivery which redirects the client to a landing page that generates the random coupon code. Regards, Craig

Re: Dynamic Delivery craigthonis - Adobe Campaign Standard

Hi Fabio, Can you elaborate on how it's not really working? Without knowing the details of the failure it's not all really possible to provide any educated suggestions. Thanks,Craig

Re: Email Designer: unmodified code? craigthonis - Adobe Campaign Standard

Hi Jean-Christoph, At this juncture, I'd suggest reaching out to Adobe Campaign Support to have this feature submitted for an enhancement request. Currently we don't have any way to mark an import to be taken literally and not be altered to conform to the designer. Regards,Craig

Re: How to integrate ACS with Yext? craigthonis - Adobe Campaign Standard

Hi Chan, Please reach out to an Adobe PS Consultant as there is no standard documentation for integrating with Yext and integrations such as this require custom work best suited for a PS architect.Regards,Craig

Re: ACS - LP links are breaking when we copy/paste HTML t... craigthonis - Adobe Campaign Standard

Hi Gokul, Of how the link is coded in the HTML initially and then how it breaks and what error is being thrown? The current information isn't enough to provide further assistance. Thanks,Craig

Re: Push Audience to Social Media - Facebook specifically craigthonis - Adobe Campaign Standard

Hi Josh, I don't believe there is a way to do this though I might suggest reaching out to Adobe Campaign Support to confirm and submit an enhancement request for a future release. Regards,Craig

Re: Send scheduled report Starting On field craigthonis - Adobe Campaign Standard

Hi Nannetter, Currently this issue has been reported by other clients and is being investigated by Adobe Campaign's R&D team. Reference is CAMP-43575. If you want to keep apprised on this issue, I'd recommend reaching out to Adobe Campaign Support and we can keep you posted while the issue is being investigated. If the issue is determined to be a bug, it will then be included in an upcoming release. Once the fix is released you'll see the CAMP-43575 reference within the build's release notes. Re...

Re: Test Adobe External API activity in workflow craigthonis - Adobe Campaign Standard

Hi Gabriel, Can you elaborate on what the issue is? Are you getting errors? Since you're using an external API to connect to an external service outside of Campaign there isn't really any test services that we can recommend. The assumption here is that if you have a need for the external API activity, then you have an external service to connect to and in turn have access to some way to test against that service. Regards,Craig

Re: Delivery reports not exporting properly craigthonis - Adobe Campaign Classic

Hi Suresh, So this looks like you're environment is Campaign Classic, so I might suggest posting this in the Campaign Class forum. That said, also check out the thread below because it's likely the report isn't shared or the phantomJS isn't configured on the backend.https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/delivery-reports-not-exporting-properly/qaq-p/255533 Regards,Craig

Re: Adobe Campaign Standard Video Component craigthonis - Adobe Campaign Standard

Hi Malcom, Can you elaborate on what isn't working (does the email not send, are there errors, etc.) and the specific steps that you're taking? Thanks,Craig

Likes given to

User

Count

Likes from

User

Count

Guidelines

Cookie preferences