craigthonis

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Joined the community 24-04-2019 1:14:21 PM

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Re: How do we cancel a pending delivery? - Adobe Campaign Standard

Hi, Have you tried creating a workflow with an update activity to change the status on the pending delivery to the recipient (in the broadlogrcp table) to canceled? Regards,Craig

Re: "Re" subject lines - Adobe Campaign Classic

Hi Caressa, Can you elaborate on what problems you are seeing?Thanks,Craig

Re: Content tagging on Adobe Campaign standard - Adobe Campaign Standard

Hi Michelle, It looks like you posted the same question twice (https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/adobe-campaign-standard-template-or-content-tagging/qaq-p/415480) I would recommend retracting/deleting one of them. Thanks,Craig

Re: monitoring - Adobe Campaign Standard

Hi mmbb, Please take a look at the documentation below and let us know if you still have remaining questions. https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/monitoring-guidelines.html?lang=enhttps://experienceleague.adobe.com/docs/campaign-standard-learn/control-panel/control-panel-overview.html?lang=en Regards,Craig

Re: Content Blocks using Assets content - Adobe Campaign Standard

Hi Andrew, Please check out the attached documentation below. We have extensive documentation on how to create and pull in content from AEM into Campaign. https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working-with-campaign-and-experience-manager/creating-email-experience-manager.html?lang=en Regards,Craig

Re: Any experiences of Postgres "full DB vacuum" in a liv... - Adobe Campaign Classic

Hi Lain, Running a full vacuum is a necessary maintenance step when using a PostGres database. That said, how often you run the vacuum and the benefit that you will see from it depends upon the amount of bloat in your system. Depending on the size of your database it can take several hours as you mentioned, so performing a full vacuum would really only be recommended one a year at the most. You can run vacuums against individual tables as well if there are only a few tables to target. Regards,Cr...

Re: Extend a schema - Adobe Campaign Standard

Hi David, Have you reviewed the documentation below yet? https://experienceleague.adobe.com/docs/campaign-standard/using/developing/adding-or-extending-a-resource/configuring-the-resource-s-data-structure.html?lang=en Regards,Craig

Re: Adobe editor not syncing with html editor? - Adobe Campaign Standard

Hi Calum, I think in this case it makes the most sense to submit a ticket to Campaign Support so we can sit down with you and walk through the issue. As the same version of ACS is deployed across all customers I would expect to see numerous reports of this issue if it was a bug within the application but I am not seeing anything in my internal searches. Regards,Craig

Re: Transactional Messages (ACC) - Batch processing - Adobe Campaign Classic

Hi Montez, There isn't anything that you could do personally unless you have direct access to the RT. In this case I would recommend opening up a Support ticket so we can take a look. We can try and export the stuck deliveries and provide you with the CTX but the tricky part is going to be how to reprocess/trigger these emails. It may require some custom javascript in order to make some bulk trigger requests against some recipient identifier. Regards,Craig

Re: Transactional Messages (ACC) - Batch processing - Adobe Campaign Classic

Hi Montez, Once a delivery is compiled it cannot be recompiled against a different template. In this case the compiled deliveries that are stuck in pending should simply be stopped and deleted and new deliveries should be created to resend to the originally intended target. Regards,Craig

Re: Adobe Campaign Standard being replaced by Adobe Journ... - Adobe Campaign Standard

Hi Ryan, They are similar in nature and AJO does provide additional functionality. That said nothing official has been released as to whether or not ACS will be getting replaced. Regards,Craig

Re: Error Message while setting up external account - Mic... - Adobe Campaign Classic

Hi Felix, This is due to recent changes on the Microsoft side. Adobe campaign uses the v8.2 in the API calls to MS Dynamics for API calls and it look like this has been identified as an issue with MS CRM per:https://community.dynamics.com/365/f/dynamics-365-general-forum/388158/retrieveallentities-does-not-work-with-api-v8-2-in-get-request We have had success working around this issue by tweaking the out of the box connector code in Adobe campaign to force it to use version 9.1 of MS CRM. The cr...

Re: Adobe editor not syncing with html editor? - Adobe Campaign Standard

Hi Calum, Can you elaborate on what you are seeing and the specific steps?

Re: Pleas tell me adobe campaign integration with AWS , I... - Adobe Campaign Classic

Hi Shruti, Can you elaborate on what part you are stuck on? If you are looking for answers in the forums than it is best if the questions are as specific as possible. Step by step walkthroughs are better served by reaching out to Campaign Support or enlisting Adobe Professional Services for deskside coaching. Regards,Craig

111

Re: Please explain all Typology rules with use cases-Use... - Adobe Campaign Classic

Hi Shruti, Please take a look at the documentation around the typology rules below. If you have specific questions, I think folks here would be happy to help. That said, the ask that you are currently looking for is best served by Campaign Support or by purchasing deskside coaching from Adobe Professional Services. https://experienceleague.adobe.com/docs/campaign-classic/using/orchestrating-campaigns/campaign-optimization/about-campaign-typologies.html?lang=en Regards,Craig

153

Re: Files missing - Adobe Campaign Classic

Hi Ian, I think you are posting this in the wrong forum. This sounds like a Campaign Classic issue. I'd recommend posting in that forum and submitting a ticket to Campaign Support. Regards,Craig

Re: The search by 'email' option is no longer available f... - Adobe Campaign Standard

Hi Jamal, Please submit a ticket to Adobe Campaign Support. We should be able to review and determine whether or not this was intentional or if there was some sort of defect. Regards,Craig

113

Re: document hostings - Adobe Campaign Standard

Hi Yihsiaonbly, I don't believe this is possible since we generally require whitlisting of IPs and keys to be present for the user to access the SFTP. So there isn't really any way to get around the security to create an open directory to download from. Regards,Craig

213

Re: API - Adobe Campaign Standard

Hi mmbb, I would recommend reaching out to Campaign Support to assist. With Campaign Standard you won't have as much access to the required logs in order to troubleshoot so Campaign Support and Campaign Ops would need to assist in getting the appropriate information to help isolate the issue. Regards,Craig

232

Re: Several schedulers for the same workflow - Adobe Campaign Standard

Hi Filipe, It would be recommended to use a separate workflow. If I recall using two schedulers in the same workflow can cause issues as the application is expecting a single start point. You can of course test this regardless if you want to try it. Regards,Craig

226

Re: Updating an Options value from within a workflow - Adobe Campaign Standard

Hi Jim, Can you let us know what error you are getting? Thanks,Craig

256

Re: How to setup a campaign? - Adobe Campaign Standard

Hi Nidhin, Can you elaborate on what you are stuck on? If you are looking for someone to sit down and walk through the Campaign creation process with you then I would recommend reaching out to Campaign Support or purchasing deskside coaching hours from Adobe Professional Services. If you have specific questions on where you are stuck then the forums can also assist. Regards,Craig

224

Re: Corrupt Profile Schema definition - ACS - Adobe Campaign Standard

Hi Sambhav, I would recommend opening up a ticket with Campaign Support. Based on what you are saying, it sounds like either a potential bug with us not accepting the hyphen, or the need for guardrails to be added to the product to prevent invalid characters from being added. Additionally, we may need to enlist the services of Adobe Campaign Ops to update the table from the back-end if indeed the hyphen is the problem. Regards,Craig

256

Re: Send Log Extension - Adobe Campaign Standard

Hello, When it comes to performance there isn't a set formula. This notification is thrown because theoretically adding one field could significantly impact performance if done incorrectly. Performance impact will really depend on how much data in general is being added, if those fields are going to be utilized in query joins, and if so then whether those fields are indexed. I would check out the documentation below to get a better idea of how to configure the extensions and if you really want t...

192

Re: Split and cell - Adobe Campaign Classic

Hi Shruti, Please check out the attached documentation. This explains the use of both Splits and Cells. https://experienceleague.adobe.com/docs/campaign-classic/using/automating-with-workflows/targeting-activities/split.html?lang=en Regards,Craig

112

Re: Since migration from Salesforce to Adobe Campaign : o... - Adobe Campaign Standard

Hello, I would recommend opening a ticket with Campaign Support. Additionally if you have deliverability hours you could engage them as that is their specialty. There are numerous areas to check, included whether or not you are seeing low opens in both the dynamic reporting and the tracking logs or just the dynamic reporting. Regards,Craig

128

Re: Export Data out of Adobe Campaign - Adobe Campaign Classic

Hi Gnals, Please check out the attached documentation: https://experienceleague.adobe.com/docs/campaign-classic/using/getting-started/importing-and-exporting-data/import-export-workflows.html?lang=en#getting-started Regards,Craig

117

Re: QA Process for ACS - Adobe Campaign Standard

Hello, In regards to emails with personalization, the testing practices are the same as all deliveries. Preview the delivery, and send yourself a proof. For the the data coming from an external file or DB, there isn't anything specific but I would recommend validating your data before, during the import process (review the workflow transitions), and after to confirm that everything was imported as expected. Regards,Craig

123

Re: Version control for ACS - Adobe Campaign Standard

Hi,Can you elaborate on what you are trying to control in the ACS code and what your use cases are? It would be easier to provide an answer with something specific. Thanks,Craig

110

Re: ACS - Export today's data - Adobe Campaign Standard

Hi Elis,Please take a look at the following:https://experienceleague.adobe.com/docs/campaign-standard/using/managing-processes-and-data/importing-and-exporting-data/exporting-logs.html?lang=en#managing-processes-and-data Thanks,Craig

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