Adobe Analytics

julie_huynh · 10/15/15

I'm unable to open Report Builder in my Excel files using my usual company logo. I'm able to access the web app just fine with the same credentials. I have uninstalled the old report builder, and reinstalled the latest but still receive the same error. Any ideas on what's going on at this point? See error attached.

warrensander · 10/15/15

unfortunately when this happened to me I had to uninstall/reinstall report builder. But that did fix the problem.

it also made excel faster (at least to startup report builder)

View solution in original post

devinderbanga · 10/15/15

Hi

Please verify your access from Report and Analytics UI ,

If you can see reportbuilder download link that mean you have the access otherwise you need to contact your admin for access permissions.

Regards

Devinder

bephco · 10/15/15

Many companies use proxy servers. This may be the case for you. If so:

enter your credentials as you already have
check the 'Use a proxy server' box. This opens additional credentials fields.
enter the User Name and Pwd you would use on your internal network. Then Sign In.

shekhardhiman · 10/15/15

Hi There,

Thanks for reaching out to Adobe Community.

This error most commonly occurs when either the login company is improperly entered, or if there are network activity issues. Do the following:

Check the login company spelling to ensure that there is not a typo or an errant space.
Log in to Analytics with the same login company to ensure that it is correct. If you are not able to log in with those credentials, contact one of your organization's administrators to obtain the correct login company.

Please go through the below doc as well for help:

http://microsite.omniture.com/t2/help/en_US/arb/troubleshoot.html

Thanks!

warrensander · 10/15/15

unfortunately when this happened to me I had to uninstall/reinstall report builder. But that did fix the problem.

it also made excel faster (at least to startup report builder)

denea_farrar · 10/15/15

Hi Julie,

Did you ever get this fixed? I'm having similar issues for the last week.

I've turned off my firewall, uninstalled/ reinstalled excel, reinstalled the plugin, and the problem continues.

Any help would be great.

Thanks!

Denea

Jeremy_Brugger · 10/15/15

this worked for me too

BenjaminGaines · 10/15/15

All,

Just FYI for anyone who is still experiencing login issues, we did a security update to Report Builder in early February 2015. You must be using the latest version of Report Builder to successfully log in. Advance notice to this effect was visible in the Adobe Analytics web UI for eight weeks for admin users (beginning in November 2014) and six weeks for non-admins (beginning in December 2014). Additionally, Adobe sent two emails to all users, and your account managers should have reached out to you regarding this change as well.

As @warrensander pointed out, you should be able to log in by installing Report Builder 5.0.50 or newer from within Adobe Analytics.

Thanks,

Ben

Report · 10/15/15

nice :)

julie_huynh · 10/15/15

What worked for me was resolving the mismatch between my x64 system and my x32 Excel. I think installing the latest Report Builder update back in December caused the mismatch to become a problem.

Ultimately I upgraded my Excel to x64, and reinstalled the latest RB x64. Hope that helps.

devinderbanga · 10/15/15

:)

Cheers

Harty_d · 10/15/15

Hi There,

My colleges and I seem to have intermittent issues when attempting to log into report builder, details are correct and we all have the latest vers of the Report builder installed, running excel 2013 32bit.

I have connected yet most times I get you have entered an invalid company, highly unlikely as the company name is three letters.

The other error encounter is 'The user login process was unsuccessful.'

Any advice tips or otherwise please add to the this.

Thanks in advance!

Rahsing · 10/15/15

Hi,

Please try a couple of things to troubleshoot.

1. Ensure that 32 bit is indeed the correct version of ARB that you ought to be using.

2. Ensure that ports 80 & 443 are allowed thru your organization's firewall as ARB uses these for ports.

3. Try reinstalling the plug-in.

Kind Regards

Rahul

dkatz1 · 1/3/16

I have the same issue of the unable to find company message. I have reinstalled 64 bit Excel and plugin several times and this does not work. The credentials are correct. It looks like it never even tries to make a remote connection and provides the message right away. Any other thoughts on what to try?