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julie_huynh-1
julie_huynh-1
October 16, 2015
Solved

Report Builder Invalid Company Logon

  • October 16, 2015
  • 14 replies
  • 7239 views

I'm unable to open Report Builder in my Excel files using my usual company logo.  I'm able to access the web app just fine with the same credentials. I have uninstalled the old report builder, and reinstalled the latest but still receive the same error. Any ideas on what's going on at this point? See error attached.

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    Best answer by warrensander

    unfortunately when this happened to me I had to uninstall/reinstall report builder. But that did fix the problem. 

    it also made excel faster (at least to startup report builder)

    14 replies

    devinderbanga
    devinderbanga
    Level 6
    October 16, 2015

    Hi

    Please verify your access from Report and Analytics UI ,

    If you can see reportbuilder download link that mean you have the access otherwise you need to contact your admin for access permissions.

     

    Regards

    Devinder

    B
    bephco
    October 16, 2015

    Many companies use proxy servers. This may be the case for you. If so:

    1. enter your credentials as you already have
    2. check the 'Use a proxy server' box. This opens additional credentials fields.
    3. enter the User Name and Pwd you would use on your internal network. Then Sign In.
      WhoaShekhar
      WhoaShekhar
      Level 10
      October 16, 2015

      Hi There,

      Thanks for reaching out to Adobe Community.

      This error most commonly occurs when either the login company is improperly entered, or if there are network activity issues. Do the following:

      • Check the login company spelling to ensure that there is not a typo or an errant space.
      • Log in to Analytics with the same login company to ensure that it is correct. If you are not able to log in with those credentials, contact one of your organization's administrators to obtain the correct login company.

      Please go through the below doc as well for help:

      http://microsite.omniture.com/t2/help/en_US/arb/troubleshoot.html

      Thanks!

      warrensander
      warrensanderAccepted solution
      Level 6
      October 16, 2015

      unfortunately when this happened to me I had to uninstall/reinstall report builder. But that did fix the problem. 

      it also made excel faster (at least to startup report builder)

      denea_farrar
      denea_farrar
      October 16, 2015

      Hi Julie, 

      Did you ever get this fixed? I'm having similar issues for the last week.

      I've turned off my firewall, uninstalled/ reinstalled excel, reinstalled the plugin, and the problem continues. 

      Any help would be great. 

      Thanks!

      Denea

      J
      Jeremy_Brugger
      Level 2
      October 16, 2015

      this worked for me too

      B
      Adobe Employee
      benjamingaines1981Adobe Employee
      Adobe Employee
      October 16, 2015

      All, 

      Just FYI for anyone who is still experiencing login issues, we did a security update to Report Builder in early February 2015. You must be using the latest version of Report Builder to successfully log in. Advance notice to this effect was visible in the Adobe Analytics web UI for eight weeks for admin users (beginning in November 2014) and six weeks for non-admins (beginning in December 2014). Additionally, Adobe sent two emails to all users, and your account managers should have reached out to you regarding this change as well. 

      As @warrensander pointed out, you should be able to log in by installing Report Builder 5.0.50 or newer from within Adobe Analytics.

      Thanks,

      Ben

      A
      Anonymous
      October 16, 2015

      nice :)

      julie_huynh-1
      julie_huynh-1Author
      October 16, 2015

      What worked for me was resolving the mismatch between my x64 system and my x32 Excel. I think installing the latest Report Builder update back in December caused the mismatch to become a problem.

      Ultimately I upgraded my Excel to x64, and reinstalled the latest RB x64. Hope that helps.

      devinderbanga
      devinderbanga
      Level 6
      October 16, 2015

      :)

       

      Cheers

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