Adobe scheduled reports are sent without PDF attachment

Question

I have been using Adobe workspace PDF scheduled reports for a long time. Yesterday, I started noticing that my workspaces which are scheduled to be sent to multiple users by email at an hourly cadence are being sent as usual by Adobe, but Adobe has stopped attaching the PDF of the Workspace. So, essentially there is no report attached to the scheduled email.

I have tried to cancel the existing schedule and add a new schedule multiple times, but it isn't helping.

Is this is known issue? And, is there a solution?

Jennifer_Dungan · Accepted Answer

I have monthly (first day of the month) and weekly (Monday) scheduled reports... No one reported any issues this week, but it may have broken after that (Oct 2nd based on your timestamp).

The best solution would be to open a ticket with Client Care... this sounds like a bug that only the engineering team will be able to resolve; particularly since you have done the steps that the rest of us would have tried as well.

Good Luck!

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