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Hi there! Could a few task owners please provide feedback on these two usability tests?  It will only take a few minutes.  Your input is greatly appreciated.  Finding Project InformationFinding Completed WorkLinks have been removed. Thanks for your participation!

Product Roadmap Q4 2024 Summary I would like to share with the community some highlights of what innovations are in Q4 2024 Roadmap, and up next in the Q1 2025 Roadmap for Adobe Marketo Engage. The main themes are AI Powered functionality, as well as Content and Journeys.   Whats Part of the Q4 Roadmap In-App CRM Sync Stats for Existing CRM Connector Improved CRM Sync User Experience​ with key data stats View synch stats and through-put rates - Customers will now be able to view their CRM sync stats and throughput rates average thresholds in App as a self-service UI​ Increase Visibility - Creates an improved user experience and increased customer satisfaction by providing this level of visibility instead of contacting support​ Notifications - Provides notifications to users when throughput exceeds average thresholds Scale and Reliability - Improved scale and reliability by enabling cloud-based, incremental CRM sync for customers&n

Details The features in this release focus on Experience Manager Assets and Cloud Service innovations and include the following: AEM Assets: Asset Selector Enhancement to Support Collections​ Assets Content Hub - support DRM (expired and licensed assets)​ AEM Cloud Service: Cloud Manager Support for Edge Delivery​ Edge Side Includes (ESI)​ Basic Authentication​ Interactive AEM Developer Console Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2024.9.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

If you’re a System Admin, product owner, champion, or manager of Workfront users, you’ve probably been asked to demonstrate the value of Workfront. While every organization is different, there are several areas where you may want to look to showcase your growth and efficiency.The Value Realization Blueprint Bundle is a compilation of reports packaged together into four dashboards to help you track and demonstrate value in each of these areas:Centralize work and digitize work processReview and approve digital workGovern compliance workflows  Deliver client-facing services  This bundle will help you realize the value you are getting from Workfront AND be able to share the outcomes with stakeholders in a meaningful and measurable way. Adopting the Value Realization Blueprints means you will have an instant view of recommended metrics that provide visibility into how work gets done.These dashboards are available for installation today in the Blueprints area of Workfront. Vis

REVISED ARTICLE (6/17/2024) What’s changed? The good, the bad, and the ugly do differently. UPDATES:  This article has been updated with some new and revised information. Documentation links have been updated to new ON24 docs Background: ON24 has changed their integration with Marketo, and the native LaunchPoint integration is no longer an option for new accounts.  (Existing accounts can continue to use the legacy integration.)  The new method of integration is API calls, with custom objects. [In a conversation with the ON24 team, I learned that the new integration was the result of several drivers.  Customers wanted more data to be available in Marketo from the ON24 event.  The Launchpoint integration was convenient, but it greatly limited the data sharing. Custom objects, while not perfect, offered the ability to share more datapoints which are mentioned later in this article. They also mentioned that an integration kickoff call is available to clients, if

Hello Nation,   As some of you know Dynamic Chat, can be accessed through https://experience.adobe.com and its user management is through https://adminconsole.adobe.com    In 2022, we launched Dynamic Chat as an add-on to Adobe Marketo Engage, and the Dynamic Chat Select version is included in all Marketo packages. We have completed the provisioning of Dynamic Chat to all our Marketo customers and have added only one admin.  Since then we had an influx of requests for not being able to access Dynamic Chat and are unsure who the current admin is. In the recent release, we have made all Marketo admins as Dynamic Chat product admins, ensuring they can now access the Dynamic Chat of their respective instances.   Steps to access Dynamic Chat Login to your Marketo instances > My Marketo > click on Dynamic Chat tile   You will taken to https://experience.adobe.com and asked for login Type in your email that you used for accessing your Mark

September 2024 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Content Cards for mobile apps and websites: Content cards are a new digital messaging feature in Adobe Journey Optimizer that delivers personalized and engaging content directly within mobile apps and websites. Unlike traditional push notifications, Content Cards integrate seamlessly into the user interface, offering persistent, non-intrusive updates that enhance user interaction and experience. This feature enables marketers to present relevant, rich media content to users, driving higher engagement and ensuring important messages are seen without disrupting the user journey. Approvals in journeys and campaigns (Limited Availability): With approval policies, you can now set up an approval process within Journey Optimizer that allows marketing teams to ensure campaigns and journeys are reviewed and signed off

Release 8.7.2 Sept, 2024   Check out the details about what's new, general improvements, fixes and compatibility updates in this latest Campaign v8 Release here: Release 8.7.2 New features New SMS sending connector - The SMS sending connector has been modernized and improved to enable transceiver mode SMPP connections, enable persistent SMPP connections, and ensure better compatibility for environments transitioning from Adobe Campaign Standard. A new SMS External account is now available for all new SMS implementations. Existing implementation are still supported, however recommendation is to move to this new modern and extended connector. Rich Push Notification (GA) - You can now send rich push notifications. Rich push notification is an enhanced form of mobile notification that goes beyond simple text messages by incorporating multimedia elements such as images, interactive buttons, or other rich media content. With this version, a set of tem

Details The features in this release focus on Experience Manager Assets and Cloud Service innovations and include the following: AEM Assets:Content Credentials in AEM Assets​AI powered captions for video with Dynamic Media​Asset Selector Enhancements for Upload​ Cloud Manager:Self-serve configuration of customer-managed CDN credentials​CDN Purge​Traffic Filter Rules Alerts​ Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.11.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

Details The features in this release focus on Experience Manager Assets, Sites, and Cloud Foundation innovations: AEM Assets with Content Hub Dynamic Media with OpenAPI Capabilities Assets Selector enhancements - tags and expired assets Content Fragment Models in Content Fragment Admin Console Cloud Foundation - Adding Private Repositories in Cloud Manager Cloud Foundation - Content Restore Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.11.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

August 2024 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Improved Channel Configurations: The current channel surface capabilities have been enhanced for a consistent approach across all channels. You can now define, manage, and reuse these configurations for any of your channels, including Web, In-app messaging, or Code-based experience. Channel surfaces are now renamed to Channel configurations You can attach one or multiple marketing actions to enforce consent and data governance policies Object level access control (OLAC) is now available for each channel configuration, allowing you to decide which of your users are allowed to create or use specific configurations For some channels, you can create channel configurations that target multiple platforms. An example here would be an In-app messaging channel configuration that can target a web page, an iOS app and an A

Hi Journey Optimizer Community Members,   The Adobe Digital Experience Credential Program is looking for beta testers for a new Adobe Journey Optimizer Developer Expert training course.    Interested folks simply log in to our online Credentialing Learning Center with your Adobe ID and click on Start: Log in here to start the course   When you complete the course, you will receive a certificate of completion. We expect the course to take approximately 12-14 hours to complete.   If you have any questions, please reach out through the below comment section. We look forward to receiving your feedback on this new course!

Release 24.2 - 2024 Summer Release Check out the improvements, issues fixed, and other changes that are part of this release here: Release 24.1 - 2024 Winter Release Improvements Migration to OAuth Server-to-Server credential: Starting this version, with the Service Account (JWT) credential being deprecated by Adobe, Campaign outbound integrations with Adobe solutions and apps now rely on OAuth Server-to-Server credential. Adobe will perform the JWT to OAuth migration for your outbound integrations, such as Campaign-Analytics integration or Experience Cloud Triggers integration. If you have implemented inbound integrations with Campaign, and if you are using Campaign APIs, you must migrate your Technical Account. Existing Service Account (JWT) credentials will stop working on January 27, 2025.   Detailed information about this release is available in the Release Notes   If you have any questions related to this release, please feel free to po

Thank you to everyone who reached out! No additional volunteers are needed at this time, but if you have a topic in mind you’d like to present on in the future, send us an email! WE NEED YOUR HELP! At one point, you were a brand new Workfront Admin. And likely, you learned the hard way when you accidentally deleted a report or a custom form/field or built quick-fix processes to solve a short term problem that had to be re-done. You thought to yourself, I wish I knew some of these things when I first started... so now is your chance to pass along those lessons learned. The Workfront Scale Customer Success team will be hosting a customer panel on Tuesday, October 29 at 8am PT / 11am ET on the topic of things I wish I knew as a first time Workfront admin / things I learned too late as a new Workfront admin and we need 1-2 more customers to join, as we already have one customer secured. If you are interested in participating and sharing your experience and expertis

July 2024 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities SMS channel with any provider (Beta): You can now configure additional SMS providers within Journey Optimizer, in addition of the default providers Sinch, Infobip, and Twilio. Federated Audience Composition (Limited Availability): Federated Audience Composition is now available in Adobe Journey Optimizer. It allows enterprises to compose data for better utilization across various use cases. With this new approach, as a Adobe Real-Time Customer Data Platform and/or Adobe Journey Optimizer user, you can federate datasets directly from your existing data warehouse to build and enrich Adobe Experience Platform audiences and attributes all in one system.   Please find the detailed information around the new capabilities and improvements here: Latest Release   Feel free to reach out in case you have any questi

Release 8.6.3 July, 2024   Check out the details about what's new, general improvements, fixes and compatibility updates in this latest Campaign v8 Release here: Release 8.6.3 New features Rich Push Notification - You can now send rich push notifications. Rich push notification is an enhanced form of mobile notification that goes beyond simple text messages by incorporating multimedia elements such as images, interactive buttons, or other rich media content. With this version, a set of templates for rich push notifications are now available for your iOS and Android apps.  Starting this version, with the Service Account (JWT) credential being deprecated by Adobe, Campaign outbound integrations with Adobe solutions and apps now rely on OAuth Server-to-Server credential.    Please find the detailed information around the new capabilities, general improvements and fixes here: Latest Release   If you have any questions o

Over the past year, Marketo Engage has been rolling out email verification to customers. After our rollout correction earlier this year, the email verification status of the SSO Only users and any users having a shared email conflict were changed back to ‘Unverified’.   Today, Marketo has proactively triggered emails to any and all users who have an unverified email address in an effort to get these users ready for migrations to Adobe Admin Console and Adobe Identity. Users can access Marketo Engage with their Marketo ID regardless of email verification status until their subscriptions migrate. However, only users with verified email addresses can be migrated to Adobe identities.    More information about email verification can be found in the relevant Experience League Documentation.   More information about Marketo user migration can be found in the relevant Experience League Documentation.    Email Verification Resources   February Rollou

Adobe was just named a Leader in The Forrester Wave™: B2B Revenue Marketing Platforms, Q3 2024. What is a B2B Revenue Marketing Platform? Why does it matter?   These two quotes from the Forrester report provide the first clues as to what Adobe’s B2B Revenue Marketing Platform includes:   “Adobe’s vision is compelling: it aims to converge ABM and marketing automation capabilities, inbound and outbound channel orchestration, and CDP capabilities in a next-generation revenue marketing platform.”   “Adobe offers a tightly integrated solution with a bold vision for buying groups.”   So, in our view, key ingredients here are customer data, person and account prioritization, journey orchestration, personalized cross-channel engagement, performance measurement, and buying groups. These all represent investments Adobe has been making (and continues to make) to provide our customers with a powerful, integrated, best-in-class solution for B2B marketing and go-to-market; ultima

We are excited to announce the General Availability of Experience Manager Assets Content Hub and Dynamic Media with OpenAPI capabilities, available to Assets Cloud Service customers on 28 June 2024. Content Hub puts branded content at your fingertips, enabling any teams to easily discover, remix, and activate approved assets at scale, through an intuitive portal. Teams throughout the enterprise can quickly access brand approved assets for reuse or inspiration and activate content across all distribution channels throughout the organization and extending to its business partners like agencies or distributors. Learn more about Content Hub via below Experience League documentation: Overview Provisioning Configuration With Dynamic Media with OpenAPI capabilities, assets are referenced from the DAM (no binary copies), so whatever changes are made in the DAM will auto-propagate in downstream applications while maintaining asset governance. Further, the assets are optimized and transfo

We are looking for customer feedback regarding AI tools to help complete tasks and answer any AEM related questions. We will use these insights to help shape the future of AI tools in AEM. This survey should not take longer than 10 minutes to complete. If you are interested, please fill out survey here.    

Release 7.4.1 - Build 9383 June, 2024   Find the detailed release information here: Latest Release   Changes and improvements With the Service Account (JWT) credential being deprecated by Adobe, Campaign outbound integrations with Adobe solutions and apps now rely on OAuth Server-to-Server credential. If you have implemented outbound integrations, such as Campaign-Analytics integration or Experience Cloud Triggers integration, you must upgrade your Campaign environment to v7.4.1 and migrate your Technical Account to oAuth before January 27, 2025.  Once you have migrated your Campaign technical operators to Developer Console and transitioned to IMS for end-user authentication, you can now enable the user interface and API restrictions to remove options and capabilities which are specific to native authentication.   Check out the details about compatibility updates, patches, fixes and improvements in this latest Campaign C

If you’re a system admin, product owner, champion or manager of Workfront users, you’ve probably been asked to demonstrate the value Workfront is bringing to your business. We’ve identified five key areas where your business can realize value. Workfront provides the ability to: Centralize work in one solutionManage work processesReview and approve digital workGovern compliance workflowsDeliver client-facing services We’ve created the Value Realization | Govern Compliance Workflows dashboard to help you realize value by providing reports that can be used for auditing purposes, especially in highly regulated industries. These reports are designed to support common compliance needs. For example, you can: Identify the correct system and group admins in your organization when you need assistance with processes or system informationEasily search for key brand and compliance documentsProvide documentation of an approvalEnsure critical data is maintained on projects which may ca

As part of our continued effort to enhance the Marketo Engage user experience, we will be migrating all developer documentation to the Adobe Experience League and the Adobe Developer website. This will provide a clean, updated interface for our developer community.   The bulk of the content remains the same—similar in structure with a familiar table of contents. One change, however, is that the API reference documentation is now hosted on https://developer.adobe.com/marketo-apis/, where we run all our Swagger/OpenAPI instances. This will be linked to from the new Developer documentation homepage.   The new experience is live and can be found on the Marketo Engage Developer Documentation homepage on Experience League.    The old experience will remain available until July 31, 2024. On that day, all links on developers.marketo.com will be redirected to their new counterparts. Developer blog posts will remain on the original site fo

June 2024 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Content Fragments customization: You can now define specific fields in a fragment that can be edited when the fragment is added to a campaign or journey. This allows for the adjustment of content portions at the time of use, providing flexibility to override default values with context-specific details. Reporting with Customer Journey Analytics (Beta): Journey Optimizer reporting is now fully integrated with Customer Journey Analytics capabilities, standardizing reporting across both platforms and improving data consistency and reliability. This seamless integration between Journey Optimizer and Customer Journey Analytics provides a clearer view of performance metrics, enabling users to make more informed decisions. AI Assistant in Adobe Journey Optimizer: The AI Assistant is a user interface feature that you can use to

Take 10 minutes to complete an Adobe Workfront review on Gartner Peer Insights by July 26! As a thank you for your time, you’ll have the option to receive a $25 gift card when your review is published.    Start your review here: https://gtnr.io/olhCwe7GB   Important details to keep in mind: Reviews are anonymous. Only your role, industry, and organization size are displayed. Updated reviews are welcome. If you submitted a review in the past and have new insights to share, login, update your review, and submit. Gartner will assess and may publish quality updates. Personal emails aren’t accepted by Gartner. Log in using your business email or LinkedIn. Be thorough in your answers.