Product Communities

Hello Interactive Webinars Maybe you have heard about it, or you saw an announcement, but you just didn’t have time the check it out. Whether you run many webinars or have never run any before, don’t ignore this new addition to Marketo Engage.  All Marketo Engage instances have this capability for at least 12 events with up to 500 participants! What is truly unique about Interactive Webinars (IW) is that it is built into Marketo and does not require integration setup, seamless access to interactions like questions and answers, surveys, polls, downloads, and participation. The native integration with Adobe Connect manages event creation, scheduling, registrations without the need to call webhooks, build in wait steps, and plucking data from custom objects. Let’s jump in and explore a little more.   What Are My License Details? No matter what license you have, you have at least 12 events with up to 500 participants and 6GB of storage, which resets on the anniversary date of yo

  ADLS is starting the next round of beta tests for our Business User Credential Exam program, this time focusing on Experience Manager Assets. We need to have as many people as possible complete the beta exam within the beta period, so we can ensure the exam is accurate and fair. Participants can be the first to earn this new credential and get a ready-for-sharing virtual badge.   ABOUT THE EXAM  The Adobe Qualified: AEM Assets Digital Librarian exam is designed to assess a candidate’s knowledge in organizing assets, managing assets and their metadata, distributing and locating assets in the DAM repository, and using workflows to manage business processes in AEM Assets. The exam is rigorously developed and professionally administered to provide a highly respected Digital Librarian credential.   This is a business user credential: however, candidates of all skill levels are desired for the beta exam, as this will all

Survey for AEM Community: Can you help us out? We want to talk to everyone who contributes to the experience creation process, both within and outside of Adobe Experience Manager. You can help us improve our product by sharing your experience with the experience creation workflow in this 10-minute survey and inviting your colleagues to do the same.   We are particularly interested in hearing from team members involved in strategy, project creation, content creation, review, and approvals, and analysis. We know that supporting AEM users involves understanding the full workflow that takes place outside of the application-- but we need your help to talk to your colleagues. Please take this survey and/or forward it to your colleagues: https://www.feedbackprogram.adobe.com/c/r/aem-content-experiences-survey (Survey will be open through the beginning of the new year)

We need your help! The Customer Success team is looking to partner with at least one customer for an event/panel discussion sometime in February (timing is flexible) on the topic of How to get Executive Buy-in/Support for Workfront. If you are willing to share your experience and real-world successes on how you were able to secure executive buy-in for Workfront, let's chat! Send the team an email at csatscale@adobe.com if you're interested or reply to this post and I'll DM you directly!  

Details The features in this release focus on Experience Manager Assets and Site innovations and include the following: AEM Assets: Assets Interface Extensibility​ Content Hub Asset Rendition Availability​ Dynamic Media: New rendition panel​ Dynamic Media with OpenAPI advanced ​image modifiers & presets​ Dynamic Media Delivery Report​ AEM Sites: Updates to Edge Delivery Services with ​Universal Editor in AEM Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2024.11.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

Hope everyone is doing well and gearing up for 2025! Our September webinar (“Unveiling latest Dynamic Media innovations”) generated requests to get access to the EDS page that showcases Dynamic Media capabilities, to enable easy reuse in your respective EDS webpages. We took that feedback and sharing with all of you the same. Note – Dynamic Media capabilities showcased in the EDS page, can also be leveraged in any channel experience, across platforms. EDS site : https://aem-dynamicmedia-demo--dm--hlxsites.aem.live/travel-hospitality/wknd-trvl-homeGit repo : https://github.com/hlxsites/franklin-assets-selector/tree/aem-dynamicmedia-demo/blocksGDoc: https://drive.google.com/drive/folders/1HCCHRWp4HJIXW_cUv5cRDQ5DzzqiZsXT?usp=sharing Hope you find this useful and can help you unlock even more value with your Adobe and Dynamic Media investments. In addition, also sharing recordings from the November Dev Live session, that talk more about Dynamic Media cap

Hello Adobe Analytics/Activity Map Users,   The Activity Map v3 extension is now available. It is released September 2024.   Take a look at the Current Adobe Analytics release notes here: https://experienceleague.adobe.com/en/docs/analytics/release-notes/latest?lang=en   To download the Activity Map v3 extension, Navigate to Tools > Activity Map > Download Activity Map

Adobe is migrating all Marketo Engage subscriptions and users to the Adobe Identity Management System (IMS). Read through this blog to understand what Adobe IMS is, why it’s important to migrate, what the typical timeline for migration is, and what resources are available to support you in your migration journey.   What is Adobe IMS migration?   Adobe is enhancing how you manage your Adobe Marketo Engage subscriptions and users, bringing increased productivity to you and your organization. By migrating to the Adobe IMS, your Marketo Engage instance will now be on the Adobe Experience Cloud Interface, sharing the same navigation look and feel of Adobe Experience Cloud applications and services.   Why are we asking customers to migrate to Adobe IMS?   Adobe is continually investing in its IMS architecture as part of its broader Experience Cloud vision. Moving to Adobe IMS ensures that Marketo customers are aligned with future developments and can benefit from upcoming

Details The features in this release focus on Experience Manager Assets and Cloud Service innovations and include the following: AEM Assets: New Pricing and packaging for AEM Assets with Assets Ultimate & Asset Prime AEM Cloud Service: Forward logs to more destinations Pipeline-free URL redirects for business users ​ RDEs support Config Pipeline YAMLs​ Interactive AEM Developer Console Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2024.10.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

 Hi everyone, remember that huge release that went out for Federated Audience Composition in July?!!  Well, we have some enhancements to let you know about!Federated Audience Composition continuously delivers new features, enhancements to existing features, and bug fixes including:CompatibilityWith this new release, Federated Audience Composition is now compatible with the systems listed below.Databricks supportYou can now establish connections to Databricks databases through Federated Audience Composition. Learn moreSupport for secure access to Snowflake through AWS PrivateLinkSecure access to your external Snowflake data warehouse through private link is now supported. Note that your Snowflake account must be hosted on Amazon Web Services (AWS) and located in the same region as your Federated Audience Composition environment. Please contact your Adobe representative for assistance in setting up secure access to your Snowflake account. Learn moreAmazon Redshift Ser

October' 24 release Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Email Content Locking: Journey Optimizer now allows you to lock content in email templates, either by locking the entire template or specific structures and component. This allows you to prevent unintentional edits or deletions, giving you greater control over template customization, and improving the efficiency and reliability of your email campaigns. Code-based experiences in journeys: With the Code-based experience channel, Adobe Journey Optimizer allows you to do advanced personalization and testing for any of your inbound properties, enabling seamless delivery of tailored experiences across diverse touchpoints such as web apps, mobile apps, desktop apps, video consoles, TV connected devices, smart TVs, kiosks, ATMs, IoT devices, and more. The Code-based experience channel is now available in the journey canvas. We

Workfront Admins, I want to hear from you!    Share your thoughts on Workfront Resource Management: challenges, successes, and tips. Your feedback will help shape programs to improve adoption and usage.    Book a 30-minute call with me to discuss your experience. I'm part of the customer adoption team, and your insights will inform my next programs.   **09/16/24 Update: All slots have been filled. Thanks for your interest and stay tuned for future feedback opportunities!   I'd love to hear from at least 10 Admins this month to make sure I'm heading in the right direction.    Drop a comment below if you have questions. Thanks so much for being willing to share your time and experience. 

I’m happy to announce a that the current Native Marketo <-> SFDC CRM connector has a new update to the background synch which is now built on a modernized tech stack and will be available very soon.   What’s Changing Although the core functionality remains basically the same, this new version offers greater efficiencies in terms of speed and increased reliability. This version applies to the incremental ongoing background synch and not the initial bootstrap synch which is performed when customers initially setup and run the integration for the first time.   All standard entities like Lead, Contact, Account, Campaign Opportunity will be supported with this version. Other Salesforce entities like Custom Objects, Tasks, PMCF, Events and Activities are soon to follow in another up-and-coming release. Benefit As we know, bulk updates using Trigger Campaign Flow Steps have been a constant challenge triggering Salesforce platform errors like Lock Rows and CPU Timeout errors. W

Adobe Real-Time CDP Monthly Global Releases September 2024Here is a summary of the Real-Time CDP product releases. Click on the many Experience League documentation links of each feature or review the release notes: Adobe Experience Platform Release Notes (updates coincide with monthly release). Destination Workflow Enhancements - Available for all Real-Time CDP tiers including B2B, B2C and B2P customers in Prime and Ultimate editions.Destinations are pre-built integrations with destination platforms that allow for the seamless activation of data from Adobe Experience Platform. You can use destinations to activate your known and unknown data for cross-channel marketing campaigns, email campaigns, targeted advertising, and many other use cases.New or updated functionality includes:Destination Activations - Mapping Field Drag & Drop  -  You can now change the order of the columns in your CSV exports by dragging and dropping the mapping fields in the mapping step. The o

Overview   This Dashboard will provide a view into a customer’s overall average weekly Activity Usage over a 52-week time period. Daily Activity data is aggregated into weekly buckets and presented in an easy to ready bar chart. A custom date range selection will be added in future releases.       It will also provide the ability to hover over a specific week and display a popup text to show the actual count of Activities that specific week.         Average weekly Activities are a good indicator of how much marketing that is being performed as it represents Activity Types which are counted on actions taken against a Marketing Event. Some examples are when a Lead opens an email or clicks on a landing page link or enters data in a Form. There are other Activity Types that are generated systematically for example when a Trigger Campaign is executed with a flow step to send a Lead to a CRM.   Benefit   Having a view into Activity counts i

Want to know what your team is up to? We built this dashboard to give you insight into your direct reports’ work and play (time off). From understanding your team’s workload, to viewing the projects they own, to analyzing cycle time, there is a lot of valuable data to be uncovered. This is sure to be a crowd-pleaser with your managers!A few things to note:The reports on the dashboard have been built to support the needs of a wide audience and it is likely that you will need to change filters, views, and groupings on some reports to better meet your organization’s needs. All these reports contain a filter that provides results for the logged in user’s direct reports in Workfront. You may not need all the reports, so feel free to remove them.  All reports have tags in their descriptions for searchability: #peoplemanager Finally, we recommend making copies of these reports before editing in case you want to go back to the original reports. This dashboard

Hi there! Could a few task owners please provide feedback on these two usability tests?  It will only take a few minutes.  Your input is greatly appreciated.  Finding Project InformationFinding Completed WorkLinks have been removed. Thanks for your participation!

Product Roadmap Q4 2024 Summary I would like to share with the community some highlights of what innovations are in Q4 2024 Roadmap, and up next in the Q1 2025 Roadmap for Adobe Marketo Engage. The main themes are AI Powered functionality, as well as Content and Journeys.   Whats Part of the Q4 Roadmap In-App CRM Sync Stats for Existing CRM Connector Improved CRM Sync User Experience​ with key data stats View synch stats and through-put rates - Customers will now be able to view their CRM sync stats and throughput rates average thresholds in App as a self-service UI​ Increase Visibility - Creates an improved user experience and increased customer satisfaction by providing this level of visibility instead of contacting support​ Notifications - Provides notifications to users when throughput exceeds average thresholds Scale and Reliability - Improved scale and reliability by enabling cloud-based, incremental CRM sync for customers&n

Details The features in this release focus on Experience Manager Assets and Cloud Service innovations and include the following: AEM Assets: Asset Selector Enhancement to Support Collections​ Assets Content Hub - support DRM (expired and licensed assets)​ AEM Cloud Service: Cloud Manager Support for Edge Delivery​ Edge Side Includes (ESI)​ Basic Authentication​ Interactive AEM Developer Console Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2024.9.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

If you’re a System Admin, product owner, champion, or manager of Workfront users, you’ve probably been asked to demonstrate the value of Workfront. While every organization is different, there are several areas where you may want to look to showcase your growth and efficiency.The Value Realization Blueprint Bundle is a compilation of reports packaged together into four dashboards to help you track and demonstrate value in each of these areas:Centralize work and digitize work processReview and approve digital workGovern compliance workflows  Deliver client-facing services  This bundle will help you realize the value you are getting from Workfront AND be able to share the outcomes with stakeholders in a meaningful and measurable way. Adopting the Value Realization Blueprints means you will have an instant view of recommended metrics that provide visibility into how work gets done.These dashboards are available for installation today in the Blueprints area of Workfront. Vis

REVISED ARTICLE (6/17/2024) What’s changed? The good, the bad, and the ugly do differently. UPDATES:  This article has been updated with some new and revised information. Documentation links have been updated to new ON24 docs Background: ON24 has changed their integration with Marketo, and the native LaunchPoint integration is no longer an option for new accounts.  (Existing accounts can continue to use the legacy integration.)  The new method of integration is API calls, with custom objects. [In a conversation with the ON24 team, I learned that the new integration was the result of several drivers.  Customers wanted more data to be available in Marketo from the ON24 event.  The Launchpoint integration was convenient, but it greatly limited the data sharing. Custom objects, while not perfect, offered the ability to share more datapoints which are mentioned later in this article. They also mentioned that an integration kickoff call is available to clients, if

Hello Nation,   As some of you know Dynamic Chat, can be accessed through https://experience.adobe.com and its user management is through https://adminconsole.adobe.com    In 2022, we launched Dynamic Chat as an add-on to Adobe Marketo Engage, and the Dynamic Chat Select version is included in all Marketo packages. We have completed the provisioning of Dynamic Chat to all our Marketo customers and have added only one admin.  Since then we had an influx of requests for not being able to access Dynamic Chat and are unsure who the current admin is. In the recent release, we have made all Marketo admins as Dynamic Chat product admins, ensuring they can now access the Dynamic Chat of their respective instances.   Steps to access Dynamic Chat Login to your Marketo instances > My Marketo > click on Dynamic Chat tile   You will taken to https://experience.adobe.com and asked for login Type in your email that you used for accessing your Mark

September 2024 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Content Cards for mobile apps and websites: Content cards are a new digital messaging feature in Adobe Journey Optimizer that delivers personalized and engaging content directly within mobile apps and websites. Unlike traditional push notifications, Content Cards integrate seamlessly into the user interface, offering persistent, non-intrusive updates that enhance user interaction and experience. This feature enables marketers to present relevant, rich media content to users, driving higher engagement and ensuring important messages are seen without disrupting the user journey. Approvals in journeys and campaigns (Limited Availability): With approval policies, you can now set up an approval process within Journey Optimizer that allows marketing teams to ensure campaigns and journeys are reviewed and signed off

Release 8.7.2 Sept, 2024   Check out the details about what's new, general improvements, fixes and compatibility updates in this latest Campaign v8 Release here: Release 8.7.2 New features New SMS sending connector - The SMS sending connector has been modernized and improved to enable transceiver mode SMPP connections, enable persistent SMPP connections, and ensure better compatibility for environments transitioning from Adobe Campaign Standard. A new SMS External account is now available for all new SMS implementations. Existing implementation are still supported, however recommendation is to move to this new modern and extended connector. Rich Push Notification (GA) - You can now send rich push notifications. Rich push notification is an enhanced form of mobile notification that goes beyond simple text messages by incorporating multimedia elements such as images, interactive buttons, or other rich media content. With this version, a set of tem

Details The features in this release focus on Experience Manager Assets and Cloud Service innovations and include the following: AEM Assets:Content Credentials in AEM Assets​AI powered captions for video with Dynamic Media​Asset Selector Enhancements for Upload​ Cloud Manager:Self-serve configuration of customer-managed CDN credentials​CDN Purge​Traffic Filter Rules Alerts​ Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.11.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.