Product Communities

As brands expand into conversational channels like LINE, one of the biggest challenges is connecting anonymous messaging identities with known customer profiles. A user may chat on LINE, but your enterprise systems recognize them by email, phone number, or CRM ID.Adobe Experience Platform (AEP) solves this using Identity Stitching — allowing you to merge disparate identifiers into a single Real-Time Customer Profile. When combined with LINE Login, this enables powerful, personalized engagement in Adobe Journey Optimizer (AJO). In this blog, we’ll walk through a real-world technical approach to: Capturing the LINE User ID (Two Standard Approaches) Ingesting the LINE Id into AEP datasets How AEP Identity Stitching Works Activation in Adobe Journey Optimizer  Capturing the LINE User ID (Two Standard Approaches) To message a user on LINE, you must obtain their stable LINE User ID. LINE provides two official methods, depending on where the interaction occurs.1) LINE Login — Web or Ext

Hi everyone,We are currently having an issue with our dynamic boards where when we add a card from the board view, it defaults the date to the project start date. It will default it even if we have the date correct when we input the card - when we refresh it refreshes the date to the project start date. Obviously this is an issue. Has any one had a similar issue? If so, how did you fix it? Thanks!Sabrina

I want to create interactive proof using the URLs hosted under a website. Because proof hq is not allowing to view it since it says connection error.  what configuration should i do for that?Will allowlisting of specific urls help?

Hey hey Workfronters!I’m working on bringing a new team into Workfront and need your advice/expertise. What’s the best way to set up a task with a varying duration?For example: Task A has a fixed date. Task C has a fixed date. Task B needs to start on Task A’s due date and finish on Task C’s start date. The duration will flux as the fixed dates are edited. I’ve tried various predecessors and duration types but nothing is quite giving me what I need. 

Hi. I am unable to change or view the icons in my report's column cells. Although I added column rules to display specific colored icons when I select a particular option, the icons are not appearing. This may be due to an error in the column rules.

Hello,I have System Admin access, and I can see many projects that were not created by my group.Is it possible to make only the projects created by my group visible to me?Note: The unwanted projects are visible even though my ID was not added, and the project sharing option is set to "Only invited people can access."

Hi All,  I wanted to know if anyone has created a Fusion scenario to generate a $$USER.ID report displaying all of the active proofs a user is listed as just a 'reviewer' on a report.  This is something I've been meaning to tackle for a long time.  I imagine others would benefit from this to.

​@Sven-iX Here is my overdue response to this post, Workfront Boards GraphQL API Documentation. FYI I could not re-comment on the post so I am tagging you here. The problem I had with fusion automation and searching boards is the redundant number of operations used to search. I have found a way to reduce this to 4 operations.The body is filled with this query and based on an inspect I used on the Get Board module. I have added the portion below to it to reduce operations for searching in a scenario. There is a lot of irrelevant information in the call but I am too lazy to remove it. I start the scenario using a instant webhook with task status change and assignedToID = Desired user, I get the card information in the getBoard() query, then use iterator to make an array and filter via card obj id = taskID, then move the card to the columnID that I got in the getBoard() query. ADDED CODE:cards {\n      id\n      name\n connectedObject {\n         objectId\n      status\n      }\n } BODY:{

I have all required access in order to have access for this feature. We have this add-on. Yet I still have this error: Sent to Adobe support. Any ideas? 

Hello - Has anyone else had a similar experience that when you made the transition to the MobileSDK your post_tnt_action field in your data feed no longer was populating?  Looking for any type of troubleshooting ideas -- checkboxes that we might be missing, a step that is often overlooked, something new that needs to be setup, etc.  Thanks!

Any ideas what is the difference?  

I have got library on prod: Its not mapped to any environment - that says UI. Is it mapped automatically to Prod env? 

Assume that my Data Element is not found on a page - Web SDK would return error. There this functionality would prevent such a situation? Do you turn this on on your implementations?  

HiI am not seeing the "Simulate Content" option in the Email Template. I can send it from the email, but is there any way to send a sample using the Email Template?Thanks!

Hi team,I’m working on a 6sense + Adobe Launch integration and facing an issue with how data appears in Adobe Analytics reporting.Current ImplementationOn a first‑time visit, the page loads normally and fires a page view call, followed by a non‑page view call that contains the 6sense attributes (stored in eVars). I’m trying to avoid delaying the page‑view call.If anyone knows how to include 6sense attributes in the initial page‑view call without delaying it, please suggest. On a return visit, I merge the 6sense eVars into the page‑view call.ProblemIn reporting, I see unexpected behavior.Example: In the Country dimension, United States and Unspecified both show 70%+ for Visits—together exceeding 100%.(Refer to attached screenshot.)Any best practices to include 6sense attributes in the initial page‑view hit without delaying it?

I cannot identify converted requests in the new user experience, unlike in the old experience.

Hi Team,I was testing a test email from an API-triggered transactional campaign using Postman across two different email IDs, ensuring all context variable values were filled in. However, I encountered an issue with one email ID accessed via web Outlook: the email alignment is incorrect, and the "View Details Here" link is missing. Interestingly, when opening the same email as a web page, everything displays correctly.For another email ID accessed via the Outlook app, everything appears as expected. Additionally, I triggered a test email to my Gmail ID, and it rendered correctly as well.How can I resolve this issue with web Outlook?Please find the attached images for reference: 

Does RequestID unique value in AJO campaigns update on every APi call? Is it possible to have the value of RequestID as static to allow performance testing by ingesting bulk data in the campaign? 

Hi Team,We have set up a smart campaign where the initial launch email is sent, followed by a wait step of X days, and then an echo email is sent to non-openers.In case we need to stop the echo email after the initial send — for example, if plans change while contacts are still in the wait step — what would be the correct way to prevent the echo email from sending? I don’t see a direct option to cancel it, so could you please guide me on the best approach?Regards,Akshat  

Hi, I am trying to learn more about AEM Assets Power users. How should we define and manage AEM Assets Power User roles, permissions, and enablement (bulk edits, custom workflows, rendition controls) to maximize productivity while preventing governance drift, security risks, and performance bottlenecks?Do we mandatorily require this license seats since most of day to day operation is covered in basic user license?

Is there a way i can make an API call with file uploaded through attachment component ? As soon as the file is selected, i would like to trigger JS from my client libs to make an API call. Seems as per the design, the attachment ( which is unscanned for any potential malware) is uploaded into AEM. Is there a workaround ?Thanks,Abhishek

I am a product administrator in Adobe Experience Platform but still do not see Permissions tab on the left panel in AEP. I want to use Permissions to create/modify user groups, role etc.Adobe Console rightsAEP Permissions missing in Administration section