Enable Folder Navigation in the AJO Campaign Audience Selector

Hello,

When adding an audience to an Adobe Journey Optimizer campaign, the audience-selection window displays all available audiences in a single flat list. Users can search or apply filters and tags, but they cannot browse the folder structure already available in the Audiences workspace.

Why is this feature important?

For organizations managing hundreds or thousands of audiences, a flat list is difficult and inefficient to navigate. Audience folders are commonly used to organize audiences by market, business unit, campaign type, environment, or use case.

Without folder navigation, users must remember exact audience names or rely on tags, which may not always be applied consistently. This slows down campaign creation and increases the risk of selecting the wrong audience.

How should the feature work?

The AJO campaign audience selector should display the same folder hierarchy available in the Audiences workspace. Users should be able to:

• Browse and expand audience folders.
• See their current folder location.
• Search or filter within a selected folder.
• Search across all folders when required.
• Select an audience directly from the folder view.

The existing tags and filters should remain available as complementary options.

Expected benefit

This enhancement would provide a more consistent user experience, reduce audience-selection errors, improve campaign setup efficiency, and make audience management more scalable for organizations with large audience libraries.