Adobe Marketo Engage

Hello Community 👋🏻 I use Velocity Scripts in our conference emails to pull in data points from an integrated system so that I can get creative with the content displayed. I usually only work with text content scripts and today I’m trying to create one for an image but I cannot get it to work. Intent: I want to show this image if someone has NOT filled out a quiz that’s part of our registration process. i.e. the Data point is Oktane Lab Profile (oktaneLabProfile) and IS EMPTY. Script: This is what Gemini gave me after I asked for help fixing the script.## Determines whether Quiz image is shown or not#if( !$lead.oktaneLabProfile || $lead.oktaneLabProfile == "" )<img src="https://pages.okta.com/rs/855-QAH-699/images/Hero-Oktane-Identity-1072x400.png?version=0" alt="Find your Oktane identity" />#end Use: I inserted the token into an image module that I’m using for this section (so that the formatting/styling is used vs just adding a simple image into a text module for example). Pre

Hi Community,I am working with our team to implement a very simple trigger-based email that includes a single Velocity script token.The purpose of this email is to trigger a second email from Trust Pilot that grabs the data from the first email (sent by Marketo) and uses this to request an online review from the recipient.This VS token looks for the most recent cruise booking opportunity on a contact record, grabs the booking id from the opportunity, and populates it in the email. The email then gets sent to Trust Pilot’s Automatic Feedback Service (AFS) via a Send Alert smart campaign flow step.When I initially tested this using only my account, the token was populating just fine:And the email successfully created a record in Trust Pilot that included my email address and the booking ID number. Plus I received an email from TP asking for a review: However, when I tried to send the alert email via both a batch and trigger campaign, with multiple people qualifying (23 ppl), this resulte

Hi all, hoping someone can help with an embedded Marketo form issue. CORE ISSUEWe embed a Marketo form in a Next.js site. It renders correctly with the fields from the first approved version. But when we edit the form (e.g. adding hint text to a phone field) and approve the draft, the change never appears, even 2+ hours later. The form status shows "Approved" and the "Updated at" timestamp reflects the approval, but the definition served to the page is still the previous approved version.The only thing that makes the change show up is cloning the form, deleting the original, and re-embedding the clone (new form ID). Because embed IDs are referenced throughout the site, that isn't a viable workflow. WHAT WE OBSERVEGET {lp-domain}/index.php/form/getForm?...&form={id} keeps returning the PREVIOUS approved version. We polled from T+1min to T+2h; every response was stale. EVIDENCE (server-side cache)The getForm response carries the header cached: true, and the payload matches the prior

In the Bulk Lead Extract documentation, I see that the updatedAt and smartListId filters are not available for all subscription tiers. I am building a Marketo integration that will enable users to import their lead data into our platform, and some of my design relies on the updatedAt and smartListId filters. I was wondering if it is free of cost for anyone to enable these filters on their subscription (even the lowest tier), or if it is dependent on their tier.

Hi all, hoping someone can help with an embedded Marketo form revalidation issue. CORE ISSUEWe embed a Marketo form in a Next.js site that is under development. It renders correctly with the fields from the first approved version. But when we edit the form (e.g. adding hint text to a phone field) and approve the draft, the change never appears, even 2+ hours later. The form status shows "Approved" and the "Updated at" timestamp reflects the approval, but the definition served to the page is still the previous approved version.The only thing that makes the change show up is cloning the form, deleting the original, and re-embedding the clone (new form ID). Because embed IDs are referenced throughout the site, that isn't a viable workflow. WHAT WE OBSERVEGET {lp-domain}/index.php/form/getForm?...&form={id} keeps returning the PREVIOUS approved version. We polled from T+1min to T+2h; every response was stale. EVIDENCE (server-side cache)The getForm response carries the header cached: t

Hi everyone,I have a requirement where the email content remains the same, but the CTA link needs to change dynamically based on the lead's country using a Velocity Script in Marketo.However, I'm getting an error when I deploy the campaign.Requirement:Same email template for all recipients. Change only the CTA URL based on the lead's country. Example: US → www.youtube.com Canada → https://example.com/ca India → https://example.com/in Behavior:✅ Email Preview: Works as expected.   ❌ Smart Campaign Send: Fails with a Velocity Script error.Velocity Script:#set($country = ${lead.Country})#set($url = "www.google.com")#if($country == "India")    #set($url = "example.com/in")#elseif($country == "United States")    #set($url = "www.youtube.com ")#elseif($country == "Canada")    #set($url = "example.com/ca")#else    #set($url = "www.google.com")#end${url}HTML: <td valign="top" align="center" style="text-align: center; padding: 12px 20px; color: #1570EF; font-size: 16px; font-family:Arial

I am working on mapping Marketo fields to Dynamics fields. I’ve noticed that some fields are showing as options to map for contacts, but not for leads. The fields exist, I just can see them as an option to map for leads. Any suggestions on how to fix this?

The meeting provided a detailed walkthrough of Marketo Engage’s brand themes feature within the e-mail designer, with Deepthi demonstrating how to create, configure, and apply themes across templates and e-mails. The session covered theme setup, color palettes and variants, typography, spacing, buttons, dividers, grid settings, and structure-level theme application, while also highlighting the flexibility to unlock component styles when customization is needed. Participants asked questions about permissions, rendering, custom fonts, mobile behavior, tracking, CSS, image issues, and training needs, with Joe capturing follow-up items to support broader adoption and troubleshooting.08:51 – Fragment and conditional content limitations: Questions covered template-level conditional content, fragment preview behavior, saving fragments from templates, and propagation of fragment updates. 08:51 – Theme styling and rendering issues: The group discussed theme background image limitations, MSO scr

This Email Designer Customer Office Hours session focused on recent Marketo Engage Email Designer updates, including auto-save, reusable test profiles, send proof workflows, fragment creation, workspace sharing, Velocity scripting support, and dark mode customization. Deepthi and Joe also addressed customer questions and troubleshooting needs around fragment bugs, conditional content, rendering issues across Outlook and Gmail, AI image generation, and mobile stacking flexibility. Key follow-ups included continued testing and fixes for fragment-related issues, clearer documentation for rendering and dark mode limitations, and customer-provided screenshots or HTML examples to support troubleshooting ahead of the next office hours session.AI-Generated Timestamps0:08 – Session overview: Joe and Deepthi introduced the Email Designer office hours session, covering content preview, test email workflows, dark mode features, and customer Q&A. 2:40 – Auto-save and test profiles: Deepthi revi

Hi there, we have been using the Zoom and Marketo integration for our webinars for years now, using the same template. I just created a new campaign for next week, and for some reason everyone that is registering is being marked as “registration error”, even though nothing has changed. Everyone is still receiving the confirmation emails, but not sure they they are being marked down like that. Any ideas

How is anyone skipping holiday nurture/engagement program emails?Are people just not worried about those emails going out on holidays?I found a post from 12 years ago but nothing useful there nor was it answered.

Two of our GTW integrations are showing errors:  The standard procedure of double clicking that line, hitting “Log Into GoToWebinar” just redirects to a Marketo login page. Even if we are logged in that GTW account. Anyone seeing that too and knowing a trick? Did something change on the GTW side?Thanks!Michael 

My Email Performance Report is only showing 2 total clicks (to my understanding 2 individual people Clicked on the email even if they clicked multiple times). However, in the Results tab for this same campaign I can see more than 2 people clicked even going as far back as the first day that the reporting filter is looking at.  The fact that the Email Performance Report has any data indicates that this should not be an issue with delayed data, since at least data from the first date the report is pulling should be complete.  

I would love to be able to edit the headline and body copy for each pop up window in the flow of the Book at Meeting.Window 1 - blank white pop-up (needs to edit copy please wait while we load calendars...something to that effect, can be editable (would also love some icons that have movement… show calendar or hour glass)...Window 2 -Headline and body copy - retrieving calenderWindow 3 - Shows calendar and rep availabilityWindow 4 - ConfirmationRight now the header that is editable shows up the same on all 4 pop-up windows above, not a great experience for user.

What I testedWe were using the MCP to bulk-update smart lists across 59 nested programs in an engagement program. The goal was to add two filters to each smart campaign's smart list: an Email Address filter and a Marketing Suspended filter, then switch the filter logic to ANY.What workedAdding string-type filters works great. We successfully added Email Address (not contains, [".edu", ".org"]) across all 59 smart lists using add_smart_list_rule followed by update_smart_list_rule. Filter logic updates via update_smart_list_filter_logic also worked perfectly. This was a huge time saver.The bugadd_smart_list_rule returns error 709 "Smart List Rule Type Unsupported" for any Marketo system boolean field. We tested:Marketing Suspended (id: 85) Email Suspended (id: 123) Unsubscribed (id: 79) Black Listed (id: 87) Do Not Call (id: 82) Email Invalid (id: 77) Email Invalid Cause (id: 78, string type but system-managed)All return the same 709 error regardless of what we pass for ruleType, index,

Hi, I have an AB test for two whole emails, nearly everything is the same except for the header image. If I want to send the winner based on whichever header gets the most clicks, I would do custom conversions -> clicks link in email and specify the two links, right? In this case the two links are exactly the same however I've added an "A" and "B" in the utm_term to differentiate the two.

“We do these things not because they are easy, but because we have insomnia.” — John F. Kennedy (paraphrased) Known Visitor HTML lets you un-gate assets if the viewing lead is already known, so they just see a direct download button. But as a completist, I’ve always been irked by the fact that forms on other open tabs still show unless the lead manually refreshes. Those forms feel like sitting ducks for conflicting form data and unnecessary friction. If I’ve piqued your irk-terest, it remarkably easy to solve this using the BroadcastChannel API in all modern browsers. What’s a BroadcastChannel?BroadcastChannel offers guaranteed-secure, cross-window, same-origin messaging. You don’t need to worry about cross-origin security because the browser simply won’t allow cross-origin anything over a BroadcastChannel. (In contrast, the more familiar postMessage API can be secure if both sides enforce origin verification, but an inattentive dev can introduce leaks. postMessage lets you communicate

Hi everyone,I'm a bit confused about the retirement of the SOAP API and the required migration to the REST API.Does this change apply to Marketo's native Salesforce Sync as well?My confusion comes from the fact that the Salesforce sync is typically configured once and then runs continuously. A migration from one API to another sounds like it might require changes to the sync configuration, but I haven't found any documentation that clarifies whether that's actually the case.I've searched the community using several different terms but couldn't find any discussions about this. Given the impact of the SOAP API retirement, I expected there to be more conversation around it, so I thought I'd ask here.Can anyone clarify whether any action is required for customers using the native Salesforce Sync?Thank you!

I want to make sure I understand the Abort Smart Campaign functionality.Abort Smart Campaign can only work on Batch Campaigns, not Triggered campaigns. When a campaign is Aborted, it freezes all current members of the Smart Campaign where they are. They will stay as members of the Smart Campaign.My question is:If the Smart Campaign is run again, what happens with the “frozen” members? Will they continue moving through the flow? Will they be stuck permanently in their current step and never progress? My understanding is the latter  but this isn’t expressly communicated in the documentation. If you want the frozen members to reenter the same smart campaign and go through the flow again, would you need to use the Remove from Flow step in a different Smart Campaign or can you just have them come in again in a new batch run (depending on your configuration settings)?