Adobe Journey Optimizer

I created such an decision policy: The error is like this:  Similar example is show here in the documentation: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/experience-decisioning/decision-policies/use-decision-policy

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Documentation is totally terribly explained.  Could somebody explain what is this location in the web channel configuration?Web channel configuration. Does it map to Decision Scopes in Web SDK? If yes then why Adobe could not name it Decision Scopes??? 

Just saw this tab on a tutorial here: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/experience-decisioning/decision-policies/create-decision I have AJO Ultimate. What am not seeing this?

Question 1: Seed list can be added on a channel configuration or in the specific journey / campaign? Question 2: When test profile is added to the seed list then the content of the specific email is based on that test profile details? 

Hi all, I have a bit of an urgent ask. We’re trying to track email opens and if a user does not open an email we want to add them to a suppression audience. When looking into this, it seems like the interaction type = open event gets triggered automatically even if an email is not opened. We’ve tested this with 5 different profiles and noticed the same behavior.  Has anyone encountered this issue and what could be a potential way to resolve this. Thanks

Modern customer journeys rarely stay inside one system. They depend on loyalty platforms, billing engines, CRM tools, fulfilment services, and partner APIs. When one of those integrations fails, the reason behind the failure matters just as much as the failure itself.A temporary outage may need a retry. A duplicate request may need no action at all. A suspended account may require customer service intervention. But until now, custom actions in Adobe Journey Optimizer could detect that a call failed without giving journeys access to the structured error details many APIs already returned.AJO 26.1 changes that with Error Response Payload Support for custom actions. What's New: Error Response Payload Support Custom actions have long supported success response mapping. When an API call succeeds, you can define the response structure, parse the body, and use those fields later in the journey.Previously, error handling worked differently. If a custom action returned a 4xx or 5xx response, AJ

Hi!What can be the reason of having bot clicks and bot opens only in 4 days of May for those email domains?  Thanks!

Its not explicitly explained what is the difference.How I see:In app are like modals in the Web. On the top (Z-index: 1000)  Content cards are implemented inline with the other mobile app content

We are currently using dynamic content in our emails and would like to take this a step further.Litmus gives the possibility to use personalized dynamic content in emails, such as a countdown, a personalized image based on the customer, and so on.Next to that, an integration with Adobe with NiftyImages is possible to be able to display dynamic and personalized visuals in emails, such as countdowns, personalized images, location-based content, etc.  Can Adobe AJO also supports this kind of dynamic content?  

Hi Adobe Community / Support Team,I am testing a use case in Adobe Journey Optimizer / AEP and need confirmation on whether this architecture is supported.Scenario:I have two journeys.Journey 2 is triggered by a unitary event. Once the event qualifies, Journey 2 sends an email using an email action node.After Journey 2 sends the email, I can see send/bounce/message feedback events written into the AJO Message Feedback Experience Event dataset. This dataset is enabled for Profile.I created Journey 3 with a unitary event trigger. The intention is for Journey 3 to listen for new message feedback records written after Journey 2 sends the email, filtered by Journey 2’s journeyVersionID. Once Journey 3 is triggered, it uses a custom action to send the latest message feedback data to an external system for immediate feedback of email.What I observed:1. Journey 2 is successfully triggered by the unitary event.2. Journey 2 successfully sends the email.3. Message feedback events are generated fo

Is there any doc regarding the meaning of bot_clicks and bot_opens in reports? What are those? Thanks.

Does AJO generate some dataset which contains all the details regarding what type of:content peronsonalization / syntax  which specific fragments Were sent to customer? 

Hello Adobe Community Team,We have access to an Adobe Journey Optimizer (AJO) sandbox environment for our organization, Xerago, and are currently facing a couple of issues while exploring the platform. Issue 1: Audience Qualification Not Working We have created audiences using segmentation rules, and the profile data appears to be available in the system. However, the audience is not populating the list of qualified profiles, even though some profiles clearly satisfy the defined segment criteria.We have verified: Profiles are ingested and visible. Segmentation logic appears to be correct. Audience creation completes successfully. Despite this, the qualified profile count remains empty or does not reflect the expected results. Issue 2: Email Configuration Not Functioning in Sandbox The Adobe support team has already completed the email channel configuration in the sandbox environment. However, we are unable to send test emails or execute email-related activities successfully. The co

I am trying to add a hyperlink to a text value in SMS Beta, but I am unable to find any helper function that supports this use case.Could you please help me understand how to achieve this?For example, I would like the text "UpdateInstance" to redirect users to www.google.com when clicked in the SMS.Please let me know the recommended approach for implementing this in SMS Beta.Regards,Nikhil N

In Mobile SDK its not well documented: Does this: https://developer.adobe.com/client-sdks/edge/adobe-journey-optimizer/code-based/api-reference#updatepropositionsforsurfaces Should match this - configuration in AJO - location : 

how much time take profiles to leave a journey after Stopping it?

Hi, how much time takes Update Profile node in uptade a profile attribute? Thanks!

What is this Custom trait ????  

Lets assume that I want to create journey like this.Customer adds to cart. Did not make a purchase  Then I would like to personalize web experience for that user Journey looks as follows: I did not find in the documentation. Is the experience only displayed once? May I somehow configure it to be displayed for 3 days & mulitple times if user follows is still in that journey? Any ideas?  

Good morning! I was curious if anyone has conducted any proof of concept testing with AJO MCP connecter (currently testing with Claude) and what use cases you are finding helpful? 

All,  Has something changed with the Snaphot dataset, specifically the segmentMembership. The following Query used to work for me, but no longer does: SELECT  channel,  COUNT(*) AS eventCountFROM  (    SELECT      EXPLODE (_cocacola.communicationChannel.channel) AS channel    FROM      profile_snapshot_export_c495eb9a_5571_46e2_9ccd_310042dddc72 SNAPSHOT AS OF 1588    WHERE      segmentMembership['ups']['a0bd3286-e38c-4c44-b037-d2f9d8a2cf81']['status'] IN ('existing', 'realized', 'exited')  ) AS explodedGROUP BY  channel I pulled the most current ID and then searched for the segmentID of the audience I need to take a count on, but I get 0 returns now. Does anyone know what’s changed? 

Hey everyone! Not sure if it’s the correct place but I just shared a short case study on AJO + WhatsApp bidirectionality: using Custom Actions, streaming events, and identity strategy to support more advanced conversational flows while keeping AJO as the orchestration layer.Sharing in case it’s useful:https://www.linkedin.com/pulse/bidirectional-whatsapp-inside-adobe-journey-optimizer-silvio-aranda-kgwkf/ Regards.

The current journey design adopts wait steps after each segment ranging from 30 mins to 4.5 hrs. This unnecessarily uses a wait nodes. I want to simplify the journey/reduce the number of nodes. Therefore, I instead want to replace these wait nodes with a single custom wait step. I have written an expression. The AJO expression editor has validated the syntax (yay!), so it seems I might be on the right track. However, can anyone confirm that this expression is correct? Do I need to include other functions? Or is there a simpler expression I can write?Note: I am using the event schema to trigger profiles to enter the journey, and each profile that enters is segmented as defined by the triggerDelay attribute defined in the schema construct. I am using this segment to define the number of minutes to wait ranging from 30 minutes to 270 minutes (4.5 hrs).if (@event{DW1267_J1_WBC_Dec_AdvocacyDW1267_J1_WBC_Dec_Advocacy._wbg.customerEventAttributes.nonPiiAttributes.triggerDelay} == "1") then (

We have an ongoing requirement where API triggered campaign will be triggered from CDS source system when they make the API call. The namespace we are using is EID - which is the profile identifier for the existing users within company’s system. Now, we need to integrate another namespace which will be non-profile identifier for new first-time users which are not present in the source system. The source system integration with AJO API triggered campaign is based on campaignID value which is unique per campaign. Now, we cannot add 2 namespaces within same campaign and creating multiple campaign versions based on namespace is not a viable solution. Is there any way we can accommodate the requirement of non-profile identifier and profile identifier both within same campaign? As the campaigns will be relevant for new & existing users both. Another caveat is that in AJO we cannot store the JSON data for API triggered campaigns, only the event-based data will be available in profile stor