AJO Batch Audience shows 0 qualified profiles even though profiles exist and journey doesn't start | Community
Skip to main content
M
MandeepSi9
Level 2
July 27, 2026
Question

AJO Batch Audience shows 0 qualified profiles even though profiles exist and journey doesn't start

  • July 27, 2026
  • 5 replies
  • 70 views

I created:

  • Profile-enabled Schema
  • Profile-enabled Dataset
  • Identity configured (Email namespace)
  • Ingested customer data successfully
  • Profiles are visible under Real-Time Customer Profiles
  • Created a Batch Audience using Email Address
  • Created a Journey using Read Audience as the entry activity

However, the audience always shows:

Qualified Audience Size = 0

As a result, no profiles enter the journey.

 

What I have already verified

Schema & Dataset

  • Profile-enabled schema
  • Profile-enabled dataset
  • Data ingestion completed successfully
  • No failed batches in the current dataset

Profiles

The profile exists and contains:

  • Email Address
  • First Name
  • Last Name
  • Identity Map

Audience

  • Audience is Published
  • Origin = Segmentation Service
  • Evaluation Type = Batch
  • Population remains 0

 

Monitoring

In Monitoring I noticed:

  • Last Evaluation Job = No runs (for multiple audiences)
  • Last Activation Job = No runs

Even after waiting more than 24 hours, no evaluation job appears.

AI Assistant Findings

I also checked using AJO AI Assistant.

It confirmed:

  • Audience Type = Batch
  • Total Profiles = 0
  • No destinations activated
  • No explicit errors returned

AI Assistant suggested checking:

  • Identity namespace alignment
  • Profile snapshot generation
  • Segmentation export
  • Batch evaluation timing

Identity namespace has already been verified.

ox or development sandbox?

Any suggestions would be greatly appreciated.

Thank you!

 

    5 replies

    Pulkit_Jain_
    Adobe Employee
    Pulkit_Jain_Adobe Employee
    Adobe Employee
    July 27, 2026

    ​@MandeepSi9 Your setup seems correct, so the key issue is could be that the segmentation/export pipeline is not running in your sandbox.

    The key issue is that “Last Evaluation Job = No runs” and “Last Activation Job = No runs”. This means the batch evaluation was never generated and profile snapshot required for AJO Read Audience.

    The most likely causes are a stuck or missing segmentation scheduler, a missing profile snapshot export job, or a sandbox provisioning/reset issue, which is common in dev sandboxes.

    Quick checks:

    • Run “Evaluate audience now” (Flexible Audience Evaluation)
    • Verify segment jobs exist
    • Check profilesnapshot* system datasets
    • Confirm journey namespace = Email

    Suggest checking in the AEP ExL forum

    M
    MandeepSi9Author
    Level 2
    July 27, 2026

    Hi ​@Pulkit_Jain_ 

    Thank you for your suggestions.

    Here are my findings after checking the environment:

    Audience Evaluation: The Monitoring dashboard shows that the Last Evaluation Job = Failed (not "No runs"). This indicates that an evaluation job is being created, but it is failing.Fyr I also attached a Screenshot

    Flexible Audience Evaluation: This option is not available in my sandbox, so I'm unable to manually trigger an audience evaluation.but to overcome this I have also try with Streaming.

    Profile Snapshot System Datasets: I could not verify the profile_snapshot* system datasets because they are not visible in my envirement

    Thanks
    Mandeep Singh

    Pulkit_Jain_
    Adobe Employee
    Pulkit_Jain_Adobe Employee
    Adobe Employee
    July 27, 2026

    Your latest findings confirm this is no longer a configuration issue.

    Since the “Last Evaluation Job = Failed”, AEP is attempting to run the audience evaluation but the segmentation/export process is failing before the profile snapshot is generated. That is why the audience count remains 0 and the Read Audience journey never starts.

    The fact that Flexible Audience Evaluation is unavailable and profilesnapshot* datasets are not visible strongly points to a sandbox/backend provisioning or segmentation service issue rather than schema, identity, or ingestion configuration.

    At this stage, the best next step is to raise an Adobe Support ticket.

    MasonReed11
    MasonReed11
    Level 2
    July 29, 2026

    It sounds like batch segmentation isn't running. Verify that profile snapshots are being generated and try a simple audience rule like Email exists. If no evaluation jobs appear after that, it's likely a sandbox configuration issue or something Adobe Support needs to investigate.

    M
    Mandeepsi13
    Level 1
    July 29, 2026

    Thanks everybody for your inputs. Got the below reply from support so its a backend issue which support is looking into.

    “We could see that Export Jobs are not running at backend which is causing the issues in Audience qualification. We are checking internally with engineering team to run the export jobs again and will share you the details as soon as we receive updates.”

    Terms & ConditionsAccessibility statement

    Loading footer...