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GowthamRAJ
Level 2
August 3, 2026
Question

Landing page Unsub

Hi all,
I have a requirement for a landing page with five Opt-in/Opt-out services.

  • If a user selects one or more specific services for Opt-out and then clicks the Call-to-Action (CTA) button, only the selected services should be opted out.
  • If the user clicks the CTA button without selecting any specific service, the user should be opted out of all five services by default.

How can we implement this logic in AJO?

 

Thanks 

Gowtham Raj

    1 commentaire

    SatheeskannaK
    Community Advisor
    SatheeskannaKCommunity Advisor
    Community Advisor
    August 3, 2026

    Hi @GowthamRAJ , You can achieve this using an out-of-the-box subscription/unsubscription landing page, except when a user clicks the CTA button without selecting any specific service to opt-out of all services. In such cases, you have two options:

    1. Use a separate subscription service (for example, opt-out of all five services).

    2. Include this service in the submit CTA subscription list.

    • For the second option, ensure that anyone who is part of this subscription list should be excluded from the audience, along with other individual subscription lists, depending on your requirements.

    Alternatively, you can implement custom JavaScript to handle the submission. Refer to this page for more information: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/content-management/landing-pages/landing-pages-design/lp-custom-js

    •  

     

    Thanks, Sathees
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