Having Issue with an Journey Event not Triggering

Question

Hello,

I’m trying to create a Journey using a Read Audience going into an Email. I am trying to only have the profile continue if they click on a specific CTA in the email.

I created an Rule Based Event where I look for a click and Label

However when I run the Journey and Click the email, I do not get the desired result of the second Email. I’ve even tried adding a Reaction Event and then see if the above event triggers and I get nothing,

But when I run a query in the ActionID - I can see clicks and Label. I need to have some assistance figuring this out since this is necessary for a few more reactions I will have in the Journey,

What am I doing wrong? How can I correct this Journey?

SatheeskannaK · Answer

​@montezh2001When using a unitary event, it’s important to note that you can’t use the out-of-the-box AJO datasets (Message Feedback, Email Tracking, and similar). Instead, you need to set up a batch audience with a specific CTA and include it in your journey.https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configure-journeys/events-journeys/about-events

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