Adobe Journey Optimizer

Hi team  We’re working on mapping the communication throughput per second across all supported native channels and other components for our cliente, to better plan load balancing, warming strategies, and message orchestration across journeys. I’ve compiled a list below based on both official and community sources, but I’d love to validate or complete any of these values with your experience or internal documentation from Adobe.   Email  ▸ No official per-second limit documented ▸ Retries apply (up to 84h retry period) ▸ Throughput influenced by domain/IP reputation and error handling ▸ Source: Retry rulesPush ▸ No explicit TPS cap documented ▸ Payload max: 4 KB ▸ Throughput relies on push provider (e.g. FCM, APNS) ▸ Source: Push config   SMS (Custom Provider) ▸ Throughput depends on provider (e.g. Movilgate, Twilio) ▸ AJO sends via webhook/custom action in some cases   Cus

We have found an issue in AJO making us concerned about how to handle emails in an always on activity - when the master email template is been updated. It seems like there is now obvious way of changing and updating a template, and at the same time keep the content that is created in a template used in an running Journey. Changing the master template directly in prod, or from a upgrade package is no problem. The issue is how to keep the created and customized content used in that template you are updating. In many cases you are updating the "framwork" like header/footer or other more than less static content in a template. And in a Journey you create the relevant content for this activity using the "static" framework. But when you need to change/upgrade the framwork, and change the template in use with the new and updated version, the customized content is been deleted. Is is not able to update just the template, and keep the customized content inside the template. Is there a

Could somebody give me idea how to use multiple if statements in Condition Node?  Additionally has anyone used Condition Node while choosing email address?

Hi AJO experts, I would like to see birthdate is equal to 59 years old and 60 and 65. How can I do it in Expression editor in AJO condition.{%= ageInMonths(#{ExperiencePlatform.ProfileFieldGroup.profile.person.birthDate}) >= 714 %}It is not working.Please suggest.Kind regards,Vidhi

HI All,When Testing a journey using test mode. The pre-req is that the profile should have a test profile flag to true then it enters a journey.But what if we have just an experience event schema and profiles are created pseudonymous on the fly. This way the profile doesn't have any related individual profile schema to have a test profile attribute.In this case when we are testing the test profile, we trigger the event with a payload that contains{"_tenant": {"Key": "HT","testProfile": true}}with test profile attribute that is not from Out of the system fields group. This way when we are trying to trigger the event, will it trigger the journey in test mode?AI answer - NOTests - NOThanks

Is is possible to access the Title and Body of a push in a Custom Action? I can't find a kind of metadata of the push to use in CA  Thanks.

When we use one click unsubscribe as channel, i see the below value is modified."idSpecific": { "Email": { "abce@hotmail.com": { "marketing": { "email": { "val": "n", "time": "2025-08-21T03:35:23.983335Z" } How do we modify this value to n to y. So that user can optin again. I tried landing page identity based email optout. but it is not updating the above value instead it created using identity value like the below. "CompKey": { "1234": { "marketing": { "email": { "val": "y", "time": "2025-08-28T02:41:55.421381Z" Please suggest

Hi,  is it possible to create a custom action (a POST request to trigger a service that sends email via SMTP) that can then use a email template created in Adobe Journey Optimizer?  For example, sending in the body of the request the email template itself? It sounds complex actually. Thanks

Dear Community,Greetings!I am trying to send an uniqueID to the 3rd party system for sending the metadata. I need one attribute that is to be uniquely generated for each SMS sent via AJO journeys. Kindly suggest one attribute from the system schemas / datasets that would help me stitch this ID back to the message feedback event dataset to have a single view of the journey via queries or data distiller jobs. Sequence of events: 1. SMS received from 3rd party system to AJO (This contains the SMS information) (Dataset 1) 2. SMS delivered to the user and metadata (this contains the uniqueID) sent to 3rd party via AJO. (Message Feedback Dataset / Step Event Dataset stores the journey details) 3. 3rd party sends the metadata back to AJO (Dataset 3) I would need one unique ID to be used in the metadata within the SMS content to stitch back the information to the profile. Constraints:The only identity I am using is loyaltyID and can't use any other ident

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you to learn and interact with our product team on the new capabilities now available and the exciting roadmap ahead!   

If we are using dynamic content in Email template, how to track who has been served? what content?How to report the customers?Example - If we have 3 dynamic fragments in the same email, each fragment has a different discount detail like 10% off, 20% off and 30% off. Now how can I identify if 100 people has received this email. how many of them received which offer fragment as in 10% vs 20% vs 30%

Hi All,I have a question regarding AJO B2B.To what extent can we personalize content in AJO B2B? Specifically, is it possible to send event-based data, such as product details for scenarios like a B2B customer forgetting to complete a purchase (like cart abandonment emails)?I have read the documentation, but I didn’t get a clear picture of whether this is feasible. Any insights or examples on this topic would be greatly appreciated.Thank you.

Its said that best practice for web channel is creation of seperate specific Decision Scope for every placement:- homepage  - category page- basket page etc.  However what is best practice for mailings? One Decision Scope for every mailing? What is you experience? 

1. Decision event What does this mean? That the Offer was returned in given Decisions was returned for given Decision Scope??? 2. Clicks - self explaining 3. Impression - offer was rendered. However does it also checks if it has been seen? if for example it would be at the bottom of the page 4. Custom event - also clear 

Hello Everyone  We’re hosting AEP user group sessions to network, learn, and share experiences at 3 locations - London, New York City and Bangalore. What are User Groups?User groups are community-led gatherings where Adobe Experience Platform practitioners come together to learn from each other’s implementations and real-world experiences, share best practices, challenges, and ideas, and build professional connections. Why attend? Hear practical AEP use cases and insights from your peers Grow your network and exchange ideas with others in your region Upcoming Meetups Join your regional Chapter at below locations and register on the Events page for the upcoming Kickoff. London Chapter is hosting Event on October 16, 2025(Link coming soon) New York Chapter is hosting Virtual Kick off on Sept 25, 2025 and in person meet on October 30, 2025  Bangalore Chapter is hosting Virtual Event on Sept 11, 2025 and Inperson Event coming soon. Inte

I am working on a POC for push notifications in AJO for an app that is still under development.For the test, profiles are ingested from a CSV file containing first name, last name, email, appID, platform, device token (captured from the app). An Individual Profile schema (profile enabled) is used, with email as the primary identifier.The device token from the CSV is mapped to the schema path pushNotificationDetails.token using the standard Push Notification Details field group. An audience is created based on email, and a journey is built to:Read the audienceSend a push notificationIssue observed: Push notification is not sent, even though deviceToken is mapped and visible under identityMap along with email, the journey fails with “No token found in profile”.Note: Push credentials are configured correctly (we can successfully send push via Postman using the same device tokens).Kindly suggest how to resolve this and why AJO is unable to recognise the token.

Team, I am working on a in-app notification in AJO. Created the In-App channel surface, campaign, Journey with in-app message and published as well.We have created a sample "send Interaction" button in the android application and using the send event(Edge.sendEvent) and Mobilecore.Trackaction whenever the button is clicked.Created a custom event type in the schema for this button click and it reaches the profile as well along with the analytics.track event. Created a campaign & journey using the following triggers,1. send data to platform and event type is "application interaction" event happens2. send data to platform and xdm payload is applicationInteraction.name == 'sendInteraction' event happens3. track action and action name is "sendInteraction" event happens4. Send data to platform event happens. Only using the 4th trigger the in-app displays but the message keep getting displayed without closing and application crashes at the end. Using the

Hi, I need to update the execution address from an Active channel surface but I'm not able to do that. In the past I remember it was possible.  Is this possible today? Thanks. 

 Hi, I understand that we can implement push notifications with AJO for a Flutter mobile app. However, the documentation isn’t very clear to me. From what I’ve read, it seems that we don’t need native code to initialize the SDK, but we do need to add some native code to pass the Firebase token, for example on Android:MobileCore.setPushIdentifier(token); After that, we should be able to listen for messages in Flutter using something like:List<Message> messages = await Messaging.getCachedMessages(); Is my understanding correct? I’d really appreciate some guidance on this.

Hi all--   We are looking for customers who have a loyalty program and would like to partner with our product and engineering teams in a Beta some loyalty capabilities we're building.Included in those capabilities are: A loyalty challenge service AI Loyalty program insights and recommendations Data source connectors from their eternal loyalty management system into AEP Please reach out if you're interested in learning more!

Hello,  I have the following code in my HTML I'm trying to use. This code looks for a Campaign Name attribute and applies the corresponding couponID. However, when I try to save this code, I get an "invalid helper substr" error.  {{#each profile._*********.walletInfo.couponDetails as |coupon|}} {%#if contains(coupon.campaignName,"NA_EM_2025_Coupon_Launch" ) %} {% substr(coupon.couponId,38) %} {%else%} No Valid Coupon Available {%/if%}{{/each}} Please advise 

Hello Community,I've successfully configured a WhatsApp channel in Adobe Journey Optimizer and can send outbound messages using Meta's test number.My issue is with opt-in and opt-out confirmation messages:When I reply with an opt-in or opt-out keyword (e.g., 'STOP', 'START'), the action does process correctly in the backend (I see the user's subscription status update in Adobe Campaign).However, I do not receive any confirmation message back on WhatsApp (e.g., 'You have been opted out').This is happening despite the backend processing being successful. I'm looking for guidance on why these confirmation messages aren't being sent.Any insights or troubleshooting steps would be greatly appreciated!

I'm trying to send a marketing campaign via API, but I'm getting the following error: There is already a batch execution in progress , please try again after sometime. 

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