AJO Push Token Visible in Assurance but Not Persisting in Profile | Community
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S
SherinJo1
Level 2
January 21, 2026
Question

AJO Push Token Visible in Assurance but Not Persisting in Profile

  • January 21, 2026
  • 1 reply
  • 44 views

I am implementing AJO Push Notifications using AEP Mobile SDK + Edge Network and facing an issue with push profile persistence.

What is working:

  • Push token and ECID are visible in AEP Assurance → Push Debug → Client

  • Edge streaming validation is successful

  • Hits are received and processed in Assurance

  • Events are visible in AEP → Customer → Profiles

Issue:

 

All steps mentioned in the tutorial have been followed: https://experienceleague.adobe.com/en/docs/platform-learn/implement-mobile-sdk/experience-cloud/journey-optimizer/journey-optimizer-push#create-push-credentials

 

1 reply

A
AJODev
Level 4
January 21, 2026

​@SherinJo1 

  1. Check your sandbox permissions; sometimes, even though Assurance shows all required events and push tokens, you might not see them in the setup because of restricted sandbox access.
  2. Also verify the profiles or ECID to ensure that the push token is actually present on the profile before troubleshooting further.

Thanks

 

S
SherinJo1Author
Level 2
January 22, 2026

hi ​@AJODev 

I do have Sandbox permissions.
In Client ECID and Push Token are present, but in profiles only ECID is there.

I was checking Assurance logs and came across the below, could it be the reason I am getting the issue:

 

 

 

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