Workload Balancer Schedule / Date Issue

[MattWindsor]

Hi all,

I'm stumped on an issue with a user, but my gut tells me its a device setting rather than a Workfront issue. When the user view his WLB, his dates slip (each day  think) and roll into Saturday as shown below.

However when I look at is as me or logged in as him it looks like this:

His user profile was templated using a similar profile. Any ideas what causes the difference? i.e he only has Sunday greyed out but I have Saturday and Sunday and therefore the hours are balancing differently? He's using a Mac and we've tried it on two browsers with the same outcome.

Thanks

Matt

[Kurt_Jones]

Matt, have you looked at the user's schedule in his profile?  We have different schedules for users as we are global and holidays are different for various regions so that we have the right time-off days for folks.  

[MattWindsor]

Hi Kurt, yes, I checked that and compared it to a colleague who doesn't have the issue and they have the same settings  /schedules.

Thanks for the good idea though.

Matt

[skyehansen]

are you both in the same timezone?

[MattWindsor]

Hi Skye, no, we're in different time zones, but he's set up with the same settings as everyone else in his area, and I've not heard that anyone else has this problem.

When I log in as him, it looks fine as well. It's just his own view that seems affected.

Vey odd, I'll raise a support ticket to investigate.

Thanks!