Good morning! We currently have six different business units/areas using Workfront for the last three years. We hold a Workfront Governance meeting every other week (monthly wasn't often enough and we don't have enough going on to do weekly right now). It hasn't always been perfect, but we have a flow going now. Some tips: *Assign someone as the Primary Admin (that's the person's name actually in the Customer Info tab within your instance). If they sit in one of the business units, be sure to tread carefully to not give the impression that one business unit is telling another what to do. Diplomacy is key. *Require (or strongly suggest, if "require" isn't within your power) all Admins take the Workfront Admin training - with the understanding that global settings can't be changed without Governance approval.*Create an request queue just for Workfront Admins so you can notify each other of issues, request assistance, etc. *Document your global settings and share accordingly. Things like Email Notifications, Automatic Reminders, etc. are global settings that will affect every user in the instance. These are the main things you need to discuss during your Governance meeting (i.e. requests to change any of the settings). *Help each other. Your assigned Workfront Support person is only one person. Try not to inundate him/her with the "easy" questions - ask each other first. Save the more complicated questions for Workfront Support (it challenges them too!) - and then share these things in the Governance meeting so everyone can learn. Leaning on each other is a little bit of a hardship at first for the more knowledgeable Admins, but it improves everyone's knowledge of the tool. I'm happy to chat more if you would like! Our little Governance group runs pretty smoothly. I think a big part of that is due to The respect we have for each other and the work that we do both within our Workfront Admin duties and otherwise. Heather Theriault MetLife
