Hey Everyone,
Like most places, change is an everyday thing in our office. We are working thru processes and position summaries. We are very curious about how others view Workfront and the positions/roles of those that manage it. DON'T have to give me company names - keep it anonymous if you want!
Just looking for some industry understanding as we are still new (just over a year) with Workfront and trying to optimize the people/roles we have in place.
Thanks in advance for sharing!!!
Chris
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Hi Chris,
LOVE this question and I was hoping to see some responses but none appear here.
Here's my story. I hope some of this info helps. BTW we are a retailer with our own creative team. We don't use contractors or agencies.
-Manage request intake/conversion to project/proofing/releasing of all assets for the entire company.
-We don't manage any other solutions
-My 2 PMs and I are the Admins. Total users are about 150 (planners/workers/requestors/reviewers)
-No - don't use Group Admins. No need for this.
-Figured out? Is it ever really all figured out 😀 ? We are happy with our current use of WF. However, there is so much more we can be doing but I don't have the technical background (or budget) to understand how to do more and what we should be doing. Being an Admin is only part of my role. In my perfect world we would have an info tech manager who oversees WF and can suggest integrations that would benefit the company. Working on this.
I do spend a lot of time on WF One and reading through the Community posts to try to learn more.
-Nothing as of now.
Looking forward to seeing other responses.
Linda
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Linda,
Thanks for taking the time to respond! I had hoped to get more input from the community. We are looking at workforce planning and trying to assess some of our roles. We were hoping to understand what other companies are doing with Workfront Admin roles and what their responsibilities are. Part of this may mean developing a hybrid role for Admin like me who have other responsibilities besides Workfront.
This is helpful! Thank You!
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Hi Chris, here's some info on my role
Admin position summary
It's probably time to revisit my position summary since we've grown Workfront beyond our immediate team that we brought Workfront in for... serve as the Workfront system expert for the team and will be responsible for the administration of Workfront. Tasks will include the day-to-day administration of the program, troubleshooting system issues as well as submitting and resolving support tickets as required. Assist in process improvement efforts and be responsible for creating and maintaining process documentation, as well as monitoring and enforcing process adherence. Responsible for creating, maintaining and updating Workfront schedule templates, approval processes as well as custom forms and form fields that are utilized in the system for project submission, production and data mining. This system expert will have a solid understanding of Workfront reporting capabilities and will create and provide necessary reports, data, and dashboards for executives, business partners, finance partners, production and account/project management teams.
This individual will also be responsible for managing the rollout of new functionality inclusive of testing, training and troubleshooting as well as managing integrations with other company software, as required.
Is the WF Admin part of a broader position where they manage other solutions as well
We've recently started using Fusion so my role includes that. We've talked about bring other solutions into our team as other solutions are needed or a need arises for a new admin of existing systems
Number of Admins/Users
We have 3 Admins who consistently do Admin work. We have somewhere around 3000 active users
Group Admin
We're starting to use group admins, we currently have 1 counted in the number of admins above.
Figured Out
For the most part, yes we have it figured out. But as Linda mentioned, is it ever really figured out?! LOL Some Workfront enhancements allow us to make changes - for the better - but those changes sometimes require a bit of an overhall of a procedure to implement.
Change About Your Position
nothing right now
Heather,
Thanks for the info and responding! We are working thru some workforce planning and your input will certainly help my Team Leader build out a position summary and more clearly define what our admin role entails! Thanks again, and Happy Holidays!
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Kevin,
Thanks for the input! This really helps us see a range of company sizes and role responsibilities and will greatly inform the Workforce planning effort we are going thru currently. Have a Great Holiday Season!
Chris
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Lyndsy,
Thanks so much for sharing!! Really appreciate you taking the time!
Chris
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Can you share what your Workfront Admin position summary is? We have a job description for Workfront System Administrator. This role oversees all things Workfront related i.e. custom forms, reports, dashboards, hierarchy, routing rules, etc. Collaborates with the core team on launching new and/or improved processes and workflows. Assumes primary responsibility for tech support of Workfront. Acts as a subject matter expect for Workfront platform. Creates and maintains training documentation. Responsible for organizing system intrastructure, and recommending improvements to the system and its processes.
Is the WF Admin part of a broader position where they manage other solutions as well? If so, what other solutions? Just Workfront, thats plenty! TBD if they will also take admin for our future DAM solution.
Would also be curious - How many Admins you have and for how many Users in the system? 1 FullTime Admin for 100 plan/work users. We have 471 users but many of those are request/review licenses who require minimal support. I dont think its about Admin:Users for us. Most of our users are setup and good to go. Its more about how many custom forms, template schedules, etc.
Do you use Group Admin to help manage WF? If so, how many? Kinda, we are getting there!
Do you think you have it figured out - are you happy with how you are managing WF given the info above? Overall, yes happy but we are always improving our system, its never really figured out!
What would you change about your WF Admin position? I need another one!
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