Deactivating Users through Adobe Admin Console

[BrendaDa3]

I have a couple of users I need to update in the admin console because they are no longer with the company. In the past, I deactivated them from Workfront versus deleted them because I did not want to lose any history. In the admin console, we only have the option to remove a user. If I remove a user from the admin console, will I lose historical data?

[ChrisStephens]

Just curious, why not just revoke all their products they are provisioned for, which would deactivate them in Workfront? Is there a reason to explicitly remove them, and not just revoke all of their access?

[BrendaDa3]

Remove is the option I see when I look in Adobe Admin console. If there is another way to do this, then that would likely solve my issue. The admin console is new to us, so I'm looking for best practice when someone leaves the company. We want to deactivate their access without losing any historical data in Workfront (as I mentioned below). Thanks

[skyehansen · Accepted solution]

I think if you remove them from the Workfront product (delete), it will just deactivate them in workfront, and you won't lose history in workfront. You can test this out on your preview sandbox, which should also be a separate product listed in admin console. You would have to go up a few levels to completely delete a user in the admin console, as opposed to just your product. Not knowing how your company's admin console is structured, I would probably say not your business to keep everyone else's product up to date, user-wise.

[BrendaDa3]

I will reach out to the Adobe rep who helped set up our admin console. Thank you

[BrendaDa3]

I heard back from an Adobe Support Engineer. Below is the response I was needing. Sharing in case anyone else is in need of this information.

“Removing this user from console will deactivate them. If you only deactivate them in Workfront, they will deactivate but not remove Product Profile in console. You can remove them and the data created will persist." 

[KellieGardner]

@BrendaDa3 - You should still have the option to manage your users inside of Workfront and deactivate them from the application directly. That is what is recommended form Adobe when migrating to console for Workfront.