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Workfront User Permission Management

Forum|Forum|11 months ago
February 17, 2025
3 replies
1454 views

According to a local document, there are two ways to register users: through Workfront or via the Admin Console. It states that any additions or modifications made in one will be immediately synchronized with the other. However, it also mentions that external users are not synchronized with the Admin Console.
Our client’s operations require the registration of external users. In this case, should user management be conducted exclusively through the Admin Console?

Workfront

Best answer by Avinash_Gupta_

Hi @skawaguchi

All types of users need to be provisioned through admin console. In case they are the external users, try to provision their access using their Adobe ID instead of Federated ID. For Adobe ID, first they would have to create an Adobe account and then ask your system administrator to provide access to these Adobe IDs using admin console.

Hope this helps.

Thanks,

Avinash

Avinash_Gupta_

Accepted solution

Community Advisor and Adobe Champion

Hi @skawaguchi

All types of users need to be provisioned through admin console. In case they are the external users, try to provision their access using their Adobe ID instead of Federated ID. For Adobe ID, first they would have to create an Adobe account and then ask your system administrator to provide access to these Adobe IDs using admin console.

Hope this helps.

Thanks,

Avinash

S

SKawaguchi

Author

Adobe Employee

Hi @avinash_gupta_ san
Thank you for your prompt response!

Best Regards,

Sayaka

RAshley

Level 3

The documentation lies. It says in multiple places that user changes made in WF will be propagated to the admin console, but everyone we've talked to says that isn't the case and users must be managed in the console.

Adobe really should fix that, either by enabling the functionality to work either way (vastly preferable), or at the very least fix the documentation.

jon_chen

Community Manager

Hi @rashley Thanks for your feedback. I have requested that our technical writing team perform an investigation on this. Could you please provide a few instances in the documentation where it states that user changes in Workfront will propagate to the admin console?

test signature

RAshley

Level 3

Here are the ones I found immediately

Manage Users in the Adobe Admin Console | Adobe Workfront - "We recommend adding non-system administrator users directly in Workfront. It is possible to add users in the Adobe Admin Console, but adding them in Workfront allows you to set their access level while creating them, which can save you time."
Add Users | Adobe Workfront - Has a warning about admins, but not normal users.
Managing Organizational Structures and Users - Workfront within the Adobe Admin Console & Unified Experience - External | Rise 360 - Has a whole section on this... "When adding users inside of the Workfront product itself, you can set their access level when creating the user profile. New users created inside of Workfront will push to the Admin Console."

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