Cards in boards not moving to correct column

[JamesWilliams-BJC]

I have set up a basic board with four columns to assign workers and a final "complete" column for completed tasks and issues. According to the documentation on https://experienceleague.adobe.com/en/docs/workfront/using/agile/boards-in-workfront/manage-board-co... a card should move to a "complete" column if the connected task or issue is marked complete. However, this is not happening. 

Am I missing something?

[Madalyn_Destafney]

I just tested this in a test basic board I have and experiencing same thing - I have the Complete column set to have connected cards move there that have been changed to a complete status. Not seeing them move to that column when I complete some. Have you checked they are connected cards? It will not do that for cards added manually/ad hoc...

I suggest putting in a support ticket to be safe, let me know what they say.

[Madalyn_Destafney]

@JamesWilliams-BJC aha I see actually it's when it's moved to the column, that's what triggers it to be changed to Complete status. It's not changing the status will move it to that column. 

[JamesWilliams-BJC]

Indeed, moving a card to the complete column updates the status. But the documentation states that

Also, if the status on the connected task or issue is changed to the custom or system status set in the column policy, the card is automatically moved to the column.

https://experienceleague.adobe.com/en/docs/workfront/using/agile/boards-in-workfront/manage-board-co....