Calendars intermittently not showing time off/tasks

[JamesWi7]

Hi there,

We use multiple calendars on Workfront, one to display Time off and one for showing other ad hoc tasks on a separate shared calendar.

When you first view the calendars, the time off/tasks display on the two calendars with no issue but then if you refresh or hop to another calendar and go back, the time off/tasks are not displaying at all. If you refresh the calendar pages several times, the time off/tasks re-appear (if you are lucky..).

Please can anyone advise if this is a known bug or if there is any way around it.

Thanks for reading

Have a great day

James W 

[skyehansen]

You haven't mentioned at all what you've tried (in terms of troubleshooting), so I would first ask if you have tried other browsers (or, what browsers is this affecting), and whether or not you have cleared your cookies and cache on the browser that you are using.

You also haven't mentioned when this issue came up. As Workfront usually deploys patches on a weekly basis, the end of the week is usually the time where users may notice this kind of behavior arise (again, clearing cache and cookies is the recommended first troubleshooting step).

[JamesWi7]

Hi!

Thanks for the response.

The issue is persisting in Google Chrome. The clearing of the cache and cookies does not help. I am not in a position to try other browsers due to work restrictions. I have tried removing/adding time off/ calendar tasks but no luck. It actually would be more useful to use no calendar than use Workfront calendars at present due to it's unreliability.

The issue occurred on the date this was raised (last Friday) and persists still now. 

James