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SOLVED

Team notifications for Routing Rules not working

I have made a Team of two people to get notified when anyone makes a Requests. I put the Team in the Routing Rules in the Request Queue. The Team members are not getting notifications when a Request is put in. I have checked their settings and the correct notification is on instant.

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and Groups People Requests Teams Workfront

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1 Accepted Solution

Correct answer by

Hi @emilyd4009802

you'll have to refresh the page, and in Queue Details set the default route to use the routing you set up.

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2 Replies

Correct answer by

Hi @emilyd4009802

you'll have to refresh the page, and in Queue Details set the default route to use the routing you set up.

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Oh, my gosh! Yes, thank you! I completely forgot about that part.

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