4 hours downtime on CL01 planned to occur in the middle of our workday tomorrow!

[DavidCo3]

Hi, Workfront have scheduled a 4 hour outage tomorrow during the middle of our work day for database maintenance on CL01. The maintenance window is on Thursday evening in the USA but this is from 12pm to 4pm during the business day on Friday in Australia, and a little earlier in the day for our users in Asia. Needless to say, this is a big inconvenience and cost to our business, and I have asked for this work to be deferred (for us at least) to avoid us having a large number of staff sitting around for 4 hours waiting for the system to come back online. We also need a solution for the future so that such maintenance only happens during our weekend. Just putting it out there in case any other AsiaPacific customers are not aware. If you are also unhappy about this please let Workfront know so that we get some action. Thanks Regards, David

[MelanieMe]

Hi all I have just received a phone call from Nate Bagley @ Wf (thankyou Nate - apart from Nicky at Work Management Australia you are the only communication that I have received). Nate confirms that this outage is still scheduled to occur at 8pm Mountain Time (2PM NZST, 12pm AEST). I have expressed to the very lovely Nate my extreme dissatisfaction at the decision to run this based on the control cluster traffic - despite the impact to thousands of customers. I am hopeful there is a chance that this outage may be pushed out to the weekend. I don’t know how likely that is though. I’ll keep you updated should I hear anything else. Melanie Metcalfe Project Support Manager Foster Moore The Registry People P +64 (9) 950 2309 Mobile: +64 (21) 376 677 E melanie.metcalfe@fostermoore.com Auckland fostermoore.com

[DavidCo3]

Thanks for the update Melanie. I also appreciate Nicky and WMA's support, and nice to hear that Nate is helping. The silence from our US-based account manager is deafening though. Oh...its not renewal time..... Sent from my HTC David Cornwell PMO Quality Assurance Analyst M: +61 422 453 599 E: david.cornwell@pentanasolutions.com [ http://www.pentanasolutions.com/media/images/Pentana-Solutions-Sig.jpg] http://www.pentanasolutions.com/?utm_source=Emailsignature&utm_medium=Email&utm_campaign=Emailsignat... [social] https://plus.google.com/b/102545672428646020884 [social] [social]<>[social]<>https://au.linkedin.com/company/pentana-solutions>[social]<>[social]<>http://www.pentanasolutions.com/?utm_source=ES&utm_medium=emailsig&utm_campaign=emailsiggeneral Pentana Solutions accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. ----- Reply message -----

[MelanieMe]

Yes, I email him 12 hours ago. Tumbleweed.... I am hopeful he is escalating this on our behalf tho Melanie Metcalfe Project Support Manager Foster Moore The Registry People P +64 (9) 950 2309 Mobile: +64 (21) 376 677 E melanie.metcalfe@fostermoore.com Auckland fostermoore.com

[CarrieLa]

Workfront Community Members, We've been monitoring this conversation and so appreciate your feedback. We've decided to postpone the maintenance we had scheduled for this afternoon. The maintenance will now be performed on a later date. You will receive more details via "https://trust.workfront.com/">Workfront Trust . Thank you all for your patience and open communication. To stay informed for future announcements regarding downtime, or maintenance, please subscribe to updates on "https://trust.workfront.com/">Workfront Trust . As always, we welcome your feedback and input as we try to make this process as positive as possible for all of our customers.

[Doug_Den_Hoed__AtAppStore]

Carrie, that's terrific news! Please thank the DBA group for making this prudent accommodation, and wish them every success with the Oracle 12 upgrade when it does happen. Regards, Doug

[GregoryBr]

Thank you Carrie. We appreciate Worfront listening to it's customers and making adjustments in their best interests.

[MelanieMe]

Thankyou Carrie and Workfront. The South Pacific breathes a collective sigh of relief. I will recommend that all our SysAdmins subscribe to the Trust site. Melanie Metcalfe Project Support Manager Foster Moore The Registry People P +64 (9) 950 2309 Mobile: +64 (21) 376 677 E melanie.metcalfe@fostermoore.com Auckland fostermoore.com

[DavidCo3]

Thank you Carrie, and all the team at Workfront behind the scenes who responded to our needs. Regards, David

[EricLu2]

Woooo. Workfront does good, thank you! Eric Eric L. Lucas, IT PMO, 904-727-4218 ________________________________

[MelanieMe]

Thanks Nate and Nicky from WMA Melanie Metcalfe Project Support Manager Foster Moore The Registry People P +64 (9) 950 2309 Mobile: +64 (21) 376 677 E melanie.metcalfe@fostermoore.com Auckland fostermoore.com