I don't think there is a wrong way, but there are tactics that ultimately can simplify people's lives. In your case, it sounds like you have some grander challenges to address before your users are receptive to using a form for creative briefs. Taking a step back to look at all the related processes...

Have you seen the Introducing the End User Communications Cookbook - Adobe Experience League Community - 607439? There are some great tactics and tools to consider in this resource.Educating users well is a practice in my opinion. I'd love to do more, but there is only one of me as a parttime admin,...

Thank you for looking into this! Shortly after this thread started my notifications returned to normal.

Check out this community post: For those trying to clean up their templates, I ha... - Adobe Experience League Community - 547158. There is some golden text mode to make filters within the Templates area itself to see what's in use, never been used, used in the last year, and more.

Yes. I went into my notification settings to confirm that I hadn't accidentally changed my settings. Everything indicated that I should be receiving digests only.

Thank you, @Richard_Le_. With your tips and a little more work to guess and check my settings, I think I finally have what I need:In the custom section, I set the Grant access to View-Edit, respectively.In the queue project where these issues go, I set the Access settings to:"When someone submits a ...

I have searched documentation and the community for this answer and I feel like I'm almost there. Here's what I have:We have a request queue with a custom form that asks requestors to propose a price for the listing they want. When the request comes in, someone looks at the proposed price (among oth...

And programs!

This strikes me as an important accessibility issue—dare I say a business risk. Does anyone have experience with screen readers and proofs? Are they able to read proofs?

I can confirm that @DianneCa's approach worked for me. In my case, I removed and re-added the user altogether.