They just need Manage rights on the Issue (or the project level for that request queue if that is easier) and then there should be no problem. Are you converting issues to projects? If so, there is a little trick I use.... instead of showing the Planned Completion Date on requests, I use the Resolve...

Hi! This is interesting.... From an Issue object type, you have to go to Updates, Update Note, Note Tag, and then Team (Although if you did it based on a Team ID, you could skip that last one). And that is going to a collection to a reference, to a collection to a reference. Now, I do have an idea...

Hi! It depends on how many levels you have but you can pull the Queue Topic and the Topic Group above it in an issue report. So you can pull them into a Calculated Field as well if you'd rather do that as well. In an Issue report: Queue Topic Name (you can get in "wizard", but in text mode, change ...

Hi Tammy - not sure of your org's size. Any chance you have the ability to move the hour shifting and contouring to a Resource Manager or a Department Lead? At my last company, when we moved the hour shifting away from the PMs, that really helped. Now, PMs still had to make sure that tasks were upd...

Sorry about the adoption issues. Something that worked for two of my agencies... I told them that an executive saw their utilization was really up and wanted to get a daily report at 9am EST so he could see all the tasks due today and over due across the agency by person. [This was not true, but lu...

Yeah, the different reports almost always require some type of textmode to get you what you need. Let me know if you need some help. Do you use information from a custom form on the document itself? If not, you might want to also consider a Document Version report. With that one, you do have some Pr...

Hi - so I figured out the formula, but there is one question.... when you say "Project Planned Completion Date" what do you mean? Are you looking at a custom field on when they want the project done? Are you looking at the project the Issue itself is on? Or are you looking at the Planned Completion ...

Hi - you can use the Global Scheduler and Swap tool. The only downside is that you have to 1) select the projects (so you need to know which projects the person was on), and 2) you have to be in the Resource Manager field of the projects. Now, luckily you can do a project report to see what project...

Hi! At my former agency...For 1, we usually converted the main request into the "Creative Development" project which included the Discovery and Concepting phases. We would then create a Program for that campaign and then all the various tactics were created as different projects in the program. (NOT...