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KatherineLa
KatherineLa
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  • This is a shot of the headers in my favorite queue-level report, which I think has what you're looking to see. We only use person or team routings, so I've never needed to include role/project options but it could easily be extended to cover that once you have the pattern.  displayname=Request Routi...

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  • Giving credit where it's due, the logs I sent in on my ticket were enough for the engineering team to find and resolve the actual server issue causing the performance instability. It's been a little over a week now, and I've gotten maybe 1 error message in that window. Give them another try and see ...

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  • That filter will get you changes to the access level itself. If you don't have any results, then nobody made any changes to one in the date range you have selected. That's not particularly unusual, access levels aren't often changed once they're set. This is what you will see if there is a logged ch...

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  • There's two things you could possibly be looking for in that question. Do you want to know who changed the configuration of the Access Level itself? Or who modified what access level a specific user was assigned?  The audit log for 'Access Level' will show you changes to the configuration of an acce...

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  • Formulas like you're describing only recalculate when something is changed on the object displaying them, or recalculate expressions is performed. They do not auto-update otherwise.  In my instance I've trained Fusion to watch a few key places and force that recalculation but it's somewhat limited. ...

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  • Give this edit a try. That will also give you overdue tasks in the past as well as it's written, FYI. valueexpression=IF({numberOfChildren}=0,IF({plannedCompletionDate}<$$TODAY+10d,IF(ISBLANK({actualCompletionDate}),CONCAT({plannedCompletionDate}," - ",{name})))) 

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  • That would be done in Setup -> Update Feeds by turning on tracking for each field on the form where you want to have a historical record. That setting is field-by-field, and there is a relatively low upper-limit for how many fields can be tracked across the entire instance. That data will then be av...

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  • Up until a few weeks ago they had been steadily degrading to the point of being completely unusable for my entire instance. There were over/under bets during calls about how many people it would take to make a single change with each card we reviewed. During the Product presentation on Boards on the...

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  • At the request of some other posters here in the Community, here are some learnings from my first build of a custom Workfront to Jira integration using Fusion. All comments reference Jira Cloud, and reflect my candid, hopefully amusing, learnings from this trial project.    Why did we not use the na...

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  • Funny enough, as I went to do my write-up of our implementation, I realized I HAVE come across Put It Forward before. This article on their site is part of what I send out to our internal teams every time one of them trips over "Workfront has a native connector!" and wants it implemented ASAP.  http...

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