Thanks for the write up. I didn't gather any great insight other than we
think this is right for the long term support of workfront. Technical
reasons would be nice. I can't see how keeping around the right click
functionality is so damaging. Now if you have another way for us to add
tasks quickly w...
How we handle this is we go by Commit date and ignore planned completion
date on our issues inside of our Helpdesk project. This idea post is
closish to what you're asking for.
I think the specific feature you're asking for is Under Consideration
This also includes when someone sends a regular email back to a task or
issue. This happens pretty constantly to us as our clients will forward
our workfront emails around internally (or add people to the cc line)
and we'll have someone we haven't worked with inside of the clients
When someone submits a ticket to us via firstname.lastname@example.org they
recieve an email back from workfront saying something along the lines of
"Sorry you do not have an account in workfront please work with your
workfront administrator to get one created" This isn't acceptable for
our clients. To addr...
If the HR team doesn't need to approve or do anything with the Request,
and what you actually want is for every request in the queue to have
your Social Media team do an action I would probably make a report for
the Social Team that has all of the requests in the queue from the last
day, and then I'...
Interesting, we've been using workfront a little over a year and run our
helpdesk through the tool. I'm not sure we're in the high volume
category, but I'll share our experience. Our main helpdesk project has
just under 5k issues with just under 10k documents (most of these are
duplicates from email...