Thanks for the write up. I didn't gather any great insight other than we think this is right for the long term support of workfront. Technical reasons would be nice. I can't see how keeping around the right click functionality is so damaging. Now if you have another way for us to add tasks quickly w...

Please no, the three dots are fine to add so people don't have to know to right click but why get rid of the right click functionality? Derek Visch Level Data

How we handle this is we go by Commit date and ignore planned completion date on our issues inside of our Helpdesk project. This idea post is closish to what you're asking for. https://support.workfront.com/hc/en-us/community/posts/115005751487-Commit-Dates-Approvals-follow-the-same-flow-as-all-appr...

I think the specific feature you're asking for is Under Consideration right now https://support.workfront.com/hc/en-us/community/posts/115001237027-Single-Prompt-Dashboards and https://support.workfront.com/hc/en-us/community/posts/115001245567-Allow-for-Criteria-to-be-Set-at-the-Dashboard-Level Ano...

Not that I know of, but you can do this via Azuqua with a custom integration. I think Workfront has an instance called Workfront Fusion. Derek Visch Level Data

This also includes when someone sends a regular email back to a task or issue. This happens pretty constantly to us as our clients will forward our workfront emails around internally (or add people to the cc line) and we'll have someone we haven't worked with inside of the clients organization respo...

When someone submits a ticket to us via helpdesk@leveldata.com they recieve an email back from workfront saying something along the lines of "Sorry you do not have an account in workfront please work with your workfront administrator to get one created" This isn't acceptable for our clients. To addr...

I dug around through

If the HR team doesn't need to approve or do anything with the Request, and what you actually want is for every request in the queue to have your Social Media team do an action I would probably make a report for the Social Team that has all of the requests in the queue from the last day, and then I'...

Interesting, we've been using workfront a little over a year and run our helpdesk through the tool. I'm not sure we're in the high volume category, but I'll share our experience. Our main helpdesk project has just under 5k issues with just under 10k documents (most of these are duplicates from email...