Really good idea, maybe call it PINing notifications. This would be really great on Issues as well. Our use case for issues is when we are doing a helpdesk ticket, sometimes we need to remember to do a few things before closing out the ticket. If those updates were at the top it'd be much easier to ...

I agree, what would be even better is if there was an area dedicated to "extra info" and you could bring in whatever data you wanted to in regards to the report. Like report.name / number of tasks/issues from report etc.

To work around this we upload the document, then just paste a link to the document in the relevant issue/task to talk about the document. We tend to not use document comments for the reason you've described.

I agree compeltely I'm not sure how many other ideas are like this but I have one here as well. https://support.workfront.com/hc/en-us/community/posts/115000700934-Custom-Forms-Related-FieldsI'm up voting this one as well, we all want the same thing :D

This post has been closed as a duplicate. All votes have been moved to the original: Pull Users into Custom Forms We'd like to be able to add a field to our helpdesk custom form to relate an issue to a company. Right now our only option is to use the Primary Contact field to relate an issue to a co...

We ended up just making our own inbound email parser :(

We ended up just making our own inbound email parser :(

Updated the title to hopefully attract some more voters. We've had to tell two of our clients in the last week to login with emails of something like theirEmail+leveldata@theirdomain.com instead of just using their email address because of this... The solution that helpdesk gives is to capitalize on...

We just hit this in a real world scenario, and I expect this to keep happening to us periodically. We have to change the users username to email+leveldata@leveldata.com :(. The explanation to our client is "Sorry workfront (the project management system we chose to make this work easier than email) ...

Inbound email -> Formatted text I'd hope is a part of this but just in case! If you guys do touch the inbound mail parser maybe also deal with attachments, and inline images.