What is the version of AEM you are using? We do have the latest version
that has this addressed, please test using the latest version. If you
still see the same issue please have a ticket created for Support to
look into this.
Please reset the user password and then reconfigure DM, then retry. The
User password shows as 0 days left for a password reset. The system will
continue to push assets to DM but will not update the metadata.
Please try re-configuring the AEM DM instance and ensure that you have
the publish set to immediately for the first time, once setup is
complete, you can make changes as per your liking. After completion you
should see the "/conf/global/settings/dam/dm/presets/viewer" in crx/de.
After which you can go to tools > Assets > viewers card and create a
viewer of your choice. Here is a help document for your reference:
Ensure that you have a 1:1 integration and not 1:2 or 1:3 (one DM
account with multiple AEM instances) as that will cause an issue for
you. If needed, you can ask for additional DM/S7 accounts/catalogs to be
created for Prod/Dev/Stage by creating a ticket with the support team.