Hi eveline8,There is no way to directly export breakdown data in a
Workflow.The only way to achieve this is to have a customized report
setup by Professional Services team. You will have to check with them if
its possible.A Workflow Query might allow you to fetch Tracking Logs
specific to a Delivery and have corresponding Profile details retrieved
as well, but it won't allow you to pull Device data along with it.This
level of breakdown is available only as a part of Reports.
Hi eveline8You could breakdown each record within a Report to check for
related details.Like try pulling Tracking Indicators Report which would
have metrics like Delivered, Open, Click etc. The rows within this
Report would reflect different Deliveries for which the Tracking
Indicators are available.Then breakdown the required record/row by
Dimensions -> Device by right clicking on the specific record:Hope that
helps!
Hi androd58052764The only way to stop a Workflow (apart from manual
intervention) would be to update the required Workflow's Execution
Status in some manner.Like running a query to update either 'Real
status' to Suspended or 'Status'/'Execution status' to Paused within the
xtk:workflow Schema:
Hi @Digital B2B'er,Ideally once a Hard Bounce has been identified, the
corresponding email address should be added to Quarantine List.This
could be an issue which requires further verification.I have a similar
issue reported by some other client as well, will be validating it once
from my side.
Hi alejandrom59652968Adobe Campaign broadly supports iOS and Android
Deliveries, thus the Device Types too are categorized as per
corresponding Operating Systems."Others" means anything and everything
that is not an identified Operating System for the system.The below link
lists out Compatibility Matrix for Campaign:Campaign Classic
Compatibility Matrix
Hi lenaf21917833,While sending API Calls to Campaign Server, in case of
unavailability of the Server, you would receive corresponding error
messages.In that case, you will have to resend API Calls.If for some
reason, the API message was received within Server but didn't turn out
to be successful, then the Campaign (Real-Time) Server would continue to
target end-user until the specified threshold of retries is achieved.
Hi eveline8,BroadLog ID is the field/Schema which is actually
responsible for identifying Delivery success to Recipients.If the
recipient is being targeted multiple times for same Delivery, there is
no out of the box field (corresponding to Deliveries) which could
identify the specific 'Send' of that Delivery leading to an
Open/Click.Even a comparison of Event Date (within Sending Logs) with
approximate time of API Calls won't give a fair idea as to which API
Call is responsible for the Open/Cl...
Hi raphaelc83249955My understanding says that it is not possible to
generate dynamic reports via Workflows, there aren't any explicit
Workflow Activities which could allow that.I am not sure if a customized
elaborated script could lead to creation of a report and then that
script be included within Javascript Activity of the Workflow, but
chances are very less.
Hi yashdeepm7845047,Any extended Schema is actually an extension to the
columns of the corresponding default Schema (in this case:
trackingLogRcp).Any sort of operation to the extended columns would
pertain to the default schema records.So a query performed over extended
Schema (say abc:trackingLogRcp) would affect it's equivalent columns of
trackingLogRcp.Kindly confirm are you experiencing any issues while
performing this operation.
Hi arouillard,I see the Support Team has been actively engaged with you
on this request We will verify the required details and will get back to
you soon.
Hi arouillard,Options to create SMS/Push Notifications would show up on
main page (Home Screen) as well as 'Create' option under Marketing
Activities only when the required packages are installed for your
Instance.Even if those are not installed, ACS would still allow you to
create an External Account of type 'SMS'.But the actual connection with
the External Account (third party) would get established only when the
requisite packages are in place.As you mentioned, you consulted Support
on this ...
Hi cho laiw17892104,My understanding says that this sort of error is
either attributed to file not being present in the directory or some
scripting within the Workflow Activity which is causing some issues with
initial set of Recipients and works fine thereafter.Further insights
would require deeper investigation, I would request you to open a case
with Support Team and this will get right direction there.
Hi @uz owl,I have few queries/concerns:- Is this Integration with Adobe
Analytics from Adobe Campaign Classic, I believe yes because Adobe
Campaign Standard doesn't work on explicit API Calls being fired.- While
the https://api.omniture.com/genesis/i/3.1 Endpoint is still active, I
am not sure what https://api-sbx1.omniture.com/genesis/i/3.1 refers
to.The default Javascript code within Campaign Instance too refers to
https://api.omniture.com/genesis/i/3.1only.- Is
"PartnerGetIntegrationsDetail" ...
dboat This will have to be sorted from your side only, maybe a
synchronization task/job which is designed to update data from database
to application server and is not working fine.By default, there
shouldn't be any discrepancy between database server and application
server.Hoping by now the issue must have already been sorted
Hi mikaelb4687966, Jose,There is no way a customized Target Mapping
could be created for Schema other than Profiles, ACS doesn't allow
that.If you have access to Support Portal (https://support.neolane.net),
you could raise a ticket with us.We could then discuss this further with
our Product Engineering Team and get it raised as an Enhancement Request
for future Releases.
Hi Rajesh,Are we sure that the delivery target size too is same each
morning.This sort of delay in processing could depend upon multiple
factors, not just the size of recipient list but database load at that
time. If the DB Schema which is being queried corresponding to this
Delivery is being queried by some other process (simultaneously) as
well. the overall process time increases.Maybe on days when the
processing is taking longer time, there are some simultaneous
entities/deliveries querying t...
Hi daniel.diazThis Exclusion Cause means that those many email
addresses were already targeted once and were encountered again while
sending Delivery.This 'duplicate' check is a part of the standard
Default Typology (see below) which is applied to all the Deliveries:If
you wish to get this rule deselected for any Delivery, you could either
duplicate this Default Typology and remove the Duplicate Rule or simply
deselect the "Apply the rule on all deliveries" option as below by
double clicking on...
Hi cho laiw17892104,As per your initial post, "I was trying to generate
one csv file dynamically for each recipient in AC server for the group
of recipients. After that tried to deliver the email to the group of
700+ people and attached this generated csv files."Is there some time
gap in between these two steps.There could be a possibility that the
file isn't generated when the Delivery is targeting initial set of
Recipients. Later once its ready, other Recipients are targeted.With a
smaller Rec...
Hi cho laiw17892104,This Error is mostly attributed to the file not
being present at the time of activity execution.I understand that the
Delivery was successful for other Recipients, but maybe the Delivery did
not find the file to send to affected Recipients.Is there a pattern
which is observed for these 70+ Recipients which are left out.Were these
last on the list, there could be process running simultaneously which
could have deleted the csv file later during the Delivery Activity.The
second ...
Thanks for your time today.Please find below a Summary of our discussion
over call:- You have an External Account setup as BBC Conformed and a
corresponding bbc_address Schema.This Account establishes ODBC
connection with third party.- There is a Workflow defined referencing
this Schema where query activity has condition: field
lp_usage_classification equal to business.- The data preview of this
query works fine, however the Workflow execution fails as per below
message:"XSV-350000 Unable to loa...
Hi Digital B2B'er,Ideally Bounce Rate should reflect the exact number
in Delivery Logs as well as Dashboard.Are we sure that the comparison
was done at the same time, maybe those 7 bounces were soft bounces which
later converged into successful Delivery.If the Dashboard and Logs are
being checked simultaneously then this discrepancy could be
investigated.I checked on my test Instances and was unable to replicate
this discrepancy.Also, are you noticing this with all the Deliveries or
only this o...
Hi dikshagoelDeliverability Rules and reputation building is done to
ensure that email clients do not identify incoming emails as Spam.This
is the prime reason why we suggest such reply-to or sender addresses to
be delegated with Adobe, since proper Deliverability checks are carried
out for them.In case of personal email addresses, email clients might
qualify emails as Spam.Quarantine is different from Spamming.A
Recipient's email address gets added to Quarantine List if that was
non-contactabl...
Hi dikshagoelAmending the Reply Address to your personal account won't
have any major impact as such, however it is recommended that these
address domains always be delegated with Adobe.
Hi robayzma,Subscription would correspond to a Landing Page in ACS,
which again would be a generic Landing Page.Generic Landing Pages do not
give an option to update a custom Schema.Kind Regards,Garima
Hi robayzma,Default Landing Pages (Unsubscription) won't allow you to
update any other Schema except Profiles Schema.You will notice that the
Access & loading Section doesn't allow selection of any other Schema, it
has Profiles schema selected by itself and this filed is greyed out:Same
would hold true if you will duplicate any of these default pages.Unless
you do some custom implementation on your side which could update some
other Schema.But that again would be similar to an alternative menti...
Hi eveline8,If a recipient hasn't subscribed to a service, there is no
direct way to unsubscribe that profile/recipient from that specific
subscription service.You could however manually update the profile and
add it to the list of 'Quarantines', or simply run a Workflow to add the
profile to this section. This can be achieved by updating the 'Status'
field of nms:address Schema, update any Recipient's Status to
'Quarantine'. But Quarantine would mean that email address won't be
contactable for...
Hi eveline8I am not very clear on your first question, "can I
unsubscribe a profile that I have no subscribe to the service?"Kindly
confirm are you saying that you wish to unsubscribe a profile who hasn't
actually subscribed to a Service.Regarding your second question, there
is no direct way to update a Schema (apart from Profiles Schema) in
terms of Unsubscription Services.You could however define a Workflow
which could run to update the Subscription status of recipients in other
Schema depend...
