since ‎04-04-2016
‎10-12-2019
Garima_Gakhar
Employee
Re: ACS - Report Device and logs
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi eveline8​,There is no way to directly export breakdown data in a Workflow.The only way to achieve this is to have a customized report setup by Professional Services team. You will have to check with them if its possible.A Workflow Query might allow you to fetch Tracking Logs specific to a Delivery and have corresponding Profile details retrieved as well, but it won't allow you to pull Device data along with it.This level of breakdown is available only as a part of Reports.

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Re: ACS - Report Device and logs
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi eveline8​You could breakdown each record within a Report to check for related details.Like try pulling Tracking Indicators Report which would have metrics like Delivered, Open, Click etc. The rows within this Report would reflect different Deliveries for which the Tracking Indicators are available.Then breakdown the required record/row by Dimensions -> Device by right clicking on the specific record:Hope that helps!

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Re: Is it possible to stop a workflow based on results?
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi androd58052764​The only way to stop a Workflow (apart from manual intervention) would be to update the required Workflow's Execution Status in some manner.Like running a query to update either 'Real status' to Suspended or 'Status'/'Execution status' to Paused within the xtk:workflow Schema:

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Re: Bounce Behaviour
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi @Digital B2B'er,Ideally once a Hard Bounce has been identified, the corresponding email address should be added to Quarantine List.This could be an issue which requires further verification.I have a similar issue reported by some other client as well, will be validating it once from my side.

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Re: device reports shows "others"
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi alejandrom59652968​Adobe Campaign broadly supports iOS and Android Deliveries, thus the Device Types too are categorized as per corresponding Operating Systems."Others" means anything and everything that is not an identified Operating System for the system.The below link lists out Compatibility Matrix for Campaign:Campaign Classic Compatibility Matrix

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Re: Delivery of transactional messages when server unavailable
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi lenaf21917833​,While sending API Calls to Campaign Server, in case of unavailability of the Server, you would receive corresponding error messages.In that case, you will have to resend API Calls.If for some reason, the API message was received within Server but didn't turn out to be successful, then the Campaign (Real-Time) Server would continue to target end-user until the specified threshold of retries is achieved.

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Re: ACS - Delivery and tracking logs of Transactional message
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi eveline8​,BroadLog ID is the field/Schema which is actually responsible for identifying Delivery success to Recipients.If the recipient is being targeted multiple times for same Delivery, there is no out of the box field (corresponding to Deliveries) which could identify the specific 'Send' of that Delivery leading to an Open/Click.Even a comparison of Event Date (within Sending Logs) with approximate time of API Calls won't give a fair idea as to which API Call is responsible for the Open/Cl...

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Re: dynamic reporting
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi raphaelc83249955My understanding says that it is not possible to generate dynamic reports via Workflows, there aren't any explicit Workflow Activities which could allow that.I am not sure if a customized elaborated script could lead to creation of a report and then that script be included within Javascript Activity of the Workflow, but chances are very less.

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Re: How to insert/updated records in trackingLogRcp extended column
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Classic
Hi yashdeepm7845047,Any extended Schema is actually an extension to the columns of the corresponding default Schema (in this case: trackingLogRcp).Any sort of operation to the extended columns would pertain to the default schema records.So a query performed over extended Schema (say abc:trackingLogRcp) would affect it's equivalent columns of trackingLogRcp.Kindly confirm are you experiencing any issues while performing this operation.

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Re: SMS Channel Configuration
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi arouillard​,I see the Support Team has been actively engaged with you on this request We will verify the required details and will get back to you soon.

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Re: SMS Channel Configuration
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi arouillard​,Options to create SMS/Push Notifications would show up on main page (Home Screen) as well as 'Create' option under Marketing Activities only when the required packages are installed for your Instance.Even if those are not installed, ACS would still allow you to create an External Account of type 'SMS'.But the actual connection with the External Account (third party) would get established only when the requisite packages are in place.As you mentioned, you consulted Support on this ...

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Re: Adobe Campaign Email Delivery (errno=2, No such file or directory)
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Classic
Hi cho laiw17892104,My understanding says that this sort of error is either attributed to file not being present in the directory or some scripting within the Workflow Activity which is causing some issues with initial set of Recipients and works fine thereafter.Further insights would require deeper investigation, I would request you to open a case with Support Team and this will get right direction there.

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Re: PartnerGetIntegrationsDetail Error
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi @uz owl,I have few queries/concerns:- Is this Integration with Adobe Analytics from Adobe Campaign Classic, I believe yes because Adobe Campaign Standard doesn't work on explicit API Calls being fired.- While the https://api.omniture.com/genesis/i/3.1 Endpoint is still active, I am not sure what https://api-sbx1.omniture.com/genesis/i/3.1 refers to.The default Javascript code within Campaign Instance too refers to https://api.omniture.com/genesis/i/3.1only.- Is "PartnerGetIntegrationsDetail" ...

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Re: Database Cache?
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
dboat​ This will have to be sorted from your side only, maybe a synchronization task/job which is designed to update data from database to application server and is not working fine.By default, there shouldn't be any discrepancy between database server and application server.Hoping by now the issue must have already been sorted

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Re: Send a proof not working
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
ihm185​ Apologies for the delay in response.I am checking on this internally and will soon revert.

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Re: Custom target mapping in ACS
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi mikaelb4687966​, Jose,There is no way a customized Target Mapping could be created for Schema other than Profiles, ACS doesn't allow that.If you have access to Support Portal (https://support.neolane.net), you could raise a ticket with us.We could then discuss this further with our Product Engineering Team and get it raised as an Enhancement Request for future Releases.

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Re: Delivery analysis phase taking longer time
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi Rajesh,Are we sure that the delivery target size too is same each morning.This sort of delay in processing could depend upon multiple factors, not just the size of recipient list but database load at that time. If the DB Schema which is being queried corresponding to this Delivery is being queried by some other process (simultaneously) as well. the overall process time increases.Maybe on days when the processing is taking longer time, there are some simultaneous entities/deliveries querying t...

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Re: New thread for my issue
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi vaidehig27733606​Thanks for sharing the details.Kindly share a Screen Shot of the Subsets tab too.

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Re: New thread for my issue
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi vaidehig27733606​,Kindly elaborate the query a bit, what issues are you experiencing with Split Activity.

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Re: ACS - "Duplicate" exclusion clause
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi daniel.diaz​This Exclusion Cause means that those many email addresses were already targeted once and were encountered again while sending Delivery.This 'duplicate' check is a part of the standard Default Typology (see below) which is applied to all the Deliveries:If you wish to get this rule deselected for any Delivery, you could either duplicate this Default Typology and remove the Duplicate Rule or simply deselect the "Apply the rule on all deliveries" option as below by double clicking on...

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Re: Adobe Campaign Email Delivery (errno=2, No such file or directory)
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Classic
Hi cho laiw17892104,As per your initial post, "I was trying to generate one csv file dynamically for each recipient in AC server for the group of recipients. After that tried to deliver the email to the group of 700+ people and attached this generated csv files."Is there some time gap in between these two steps.There could be a possibility that the file isn't generated when the Delivery is targeting initial set of Recipients. Later once its ready, other Recipients are targeted.With a smaller Rec...

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Re: Adobe Campaign Email Delivery (errno=2, No such file or directory)
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Classic
Hi cho laiw17892104,This Error is mostly attributed to the file not being present at the time of activity execution.I understand that the Delivery was successful for other Recipients, but maybe the Delivery did not find the file to send to affected Recipients.Is there a pattern which is observed for these 70+ Recipients which are left out.Were these last on the list, there could be process running simultaneously which could have deleted the csv file later during the Delivery Activity.The second ...

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Re: XSV-350000 Unable to load document of identifier 'xtk:crdb_impala.xsl' and type 'xtk:xslt'.
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Thanks for your time today.Please find below a Summary of our discussion over call:- You have an External Account setup as BBC Conformed and a corresponding bbc_address Schema.This Account establishes ODBC connection with third party.- There is a Workflow defined referencing this Schema where query activity has condition: field lp_usage_classification equal to business.- The data preview of this query works fine, however the Workflow execution fails as per below message:"XSV-350000 Unable to loa...

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Re: Question About Bounce Reports
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi Digital B2B'er​,Ideally Bounce Rate should reflect the exact number in Delivery Logs as well as Dashboard.Are we sure that the comparison was done at the same time, maybe those 7 bounces were soft bounces which later converged into successful Delivery.If the Dashboard and Logs are being checked simultaneously then this discrepancy could be investigated.I checked on my test Instances and was unable to replicate this discrepancy.Also, are you noticing this with all the Deliveries or only this o...

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Re: Reply Address In Delivery
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi dikshagoel​Deliverability Rules and reputation building is done to ensure that email clients do not identify incoming emails as Spam.This is the prime reason why we suggest such reply-to or sender addresses to be delegated with Adobe, since proper Deliverability checks are carried out for them.In case of personal email addresses, email clients might qualify emails as Spam.Quarantine is different from Spamming.A Recipient's email address gets added to Quarantine List if that was non-contactabl...

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Re: Reply Address In Delivery
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi dikshagoel​Amending the Reply Address to your personal account won't have any major impact as such, however it is recommended that these address domains always be delegated with Adobe.

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Re: Updating custom schema from landing page
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi robayzma​,Subscription would correspond to a Landing Page in ACS, which again would be a generic Landing Page.Generic Landing Pages do not give an option to update a custom Schema.Kind Regards,Garima

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Re: Updating custom schema from landing page
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi robayzma​,Default Landing Pages (Unsubscription) won't allow you to update any other Schema except Profiles Schema.You will notice that the Access & loading Section doesn't allow selection of any other Schema, it has Profiles schema selected by itself and this filed is greyed out:Same would hold true if you will duplicate any of these default pages.Unless you do some custom implementation on your side which could update some other Schema.But that again would be similar to an alternative menti...

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Re: ACS - Unsubscription Service
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi eveline8​,If a recipient hasn't subscribed to a service, there is no direct way to unsubscribe that profile/recipient from that specific subscription service.You could however manually update the profile and add it to the list of 'Quarantines', or simply run a Workflow to add the profile to this section. This can be achieved by updating the 'Status' field of nms:address Schema, update any Recipient's Status to 'Quarantine'. But Quarantine would mean that email address won't be contactable for...

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Re: ACS - Unsubscription Service
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Garima_Gakhar

Employee

Garima_Gakhar
- Adobe Campaign Standard
Hi eveline8​I am not very clear on your first question, "can I unsubscribe a profile that I have no subscribe to the service?"Kindly confirm are you saying that you wish to unsubscribe a profile who hasn't actually subscribed to a Service.Regarding your second question, there is no direct way to update a Schema (apart from Profiles Schema) in terms of Unsubscription Services.You could however define a Workflow which could run to update the Subscription status of recipients in other Schema depend...

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