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Jennifer_Dungan
Jennifer_Dungan
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  • Oh, I see you reposted in English (for the record I wasn't ignoring you, I was just super busy and this question has a lot to unpack)   We are also an online Newspaper if that helps.   1. I have used ‘first hit of visit’ because for me it is important to collect the channels from where they access a...

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  • Well that is curious... I would definitely open a ticket about that!

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  • Ok, I am not sure the logic that Launch uses in the Max Frequency, but it sounds like something that doesn't transpose tabs... but even if it did, if someone closed their browser and came back within 30 mins... the browser session would have expired, but the Adobe session would not...   So if you ar...

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  • I don't think that the DW has the granularity to do this properly...    If you need to bring data outside of Adobe and have access to complex calculations like that, you need to use the Raw Data feeds where you can identify each user, each visit of each user, and access to all the timestamps of ever...

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  • It shouldn't be.. unless you have some ultra complex segments on some of those data blocks...    And that is weird...  I wouldn't expect a Pivot Table would cause issues either... since that shouldn't be directly related to the Report Builder functionality either...    It might be a bug in the new v...

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  • For reference, this is how the non-overlapping works in my segments: ScenarioInclude in New UsersInclude in Repeat UsersVisit 1 (Net New User) OnlyYesNoVisit 1 (Net New User) + Additional Visits in Time FrameNoYesReturned to Site After More than a Month (one visit only)YesNoReturned to Site After Mo...

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  • Ok, I'm a little confused... if you are trying to make non-overlapping segments for New and Repeat users, you should have Yes in one column, and No in the other column for all rows...   You have Yes in both columns in the second Row, meaning that these users will appear in BOTH segments (meaning the...

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  • I suspect this is a permission issue from the console... if it were an issue with 32 vs 64-bit version, I would have expected the installation to fail outright... the fact that the plugin is loading and bringing up the login screen should mean the installation is fine... 

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  • Sometimes the Adobe Errors leave a lot to be desired... They don't provide details to the end user, and there doesn't seem to be any documentation about specific error codes.   Unfortunately, I have a feeling you might have to contact Client Care.   That said, my initial thoughts are that if you hav...

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  • Are you trying to get only net new users?    This segment is about getting net new AND users who haven't been on the site in over a 30 Days - Hence the "New within 30 Days" naming convention...   Replicating exactly what you have (with the fix for "Distinct Count") (basically remaking a new segment ...

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