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Time Zone Custom Expression

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I am sending SMS text messages and need to adhere to quiet hours. I am having trouble building an expression in AJO that sends at 1 PM in the fans local time zone. 

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1 Accepted Solution

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Correct answer by
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@AnnaWi6 There are a couple of ways you can do this,

  • When you've a time zone defined for a profile, use the profile timezone directly in the journey properties.

"If a time zone has been defined for a profile, it will be retrieved and used by the journey. If it hasn’t, the time zone used will be the one defined in the timezone field."

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journ...

  • Use the quiet hours functionality. Again, this is dependent on the timezone defined on the profile level. Note that it's on limited availability. You may have to ask your CSM to enable this for you.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/conflict-prioritization/capping-r...

Thanks, Sathees

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1 Reply

Avatar

Correct answer by
Community Advisor

@AnnaWi6 There are a couple of ways you can do this,

  • When you've a time zone defined for a profile, use the profile timezone directly in the journey properties.

"If a time zone has been defined for a profile, it will be retrieved and used by the journey. If it hasn’t, the time zone used will be the one defined in the timezone field."

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journ...

  • Use the quiet hours functionality. Again, this is dependent on the timezone defined on the profile level. Note that it's on limited availability. You may have to ask your CSM to enable this for you.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/conflict-prioritization/capping-r...

Thanks, Sathees