Solved

Unwanted characters while sending SMS

Forum|Forum|3 months ago
October 24, 2025
3 replies
244 views

Hi,
as per summary while sending SMS, the following characters ' and > < are not correctly sent.

At contrary, the following characters are displayed receiving mobile phone:

" ' "-> '
" > " -> &lt
" < " -> &gt

How this can be avoided?

Thanks a lot for the help,
Noah

Journey Optimizer

Best answer by Mohan_Dugganab

@chesterbe

In Handlebars, the values returned by the {{expression}} are HTML-escaped. If the expression contains &, then the returned HTML-escaped output is generated as &. If you do not want Handlebars to escape a value, use the “triple-stash”.
https://experienceleague.adobe.com/en/docs/journey-optimizer/using/content-management/personalization/personalization-syntax

SatheeskannaK

Community Advisor

@chesterbe Most likely an issue with how you're setting up the sms message. Could you elaborate on how these SMS messages are being created or set up in AJO? Can you give an example?

Thanks, Sathees

Mohan_Dugganab

Accepted solution

Adobe Employee

@chesterbe

In Handlebars, the values returned by the {{expression}} are HTML-escaped. If the expression contains &, then the returned HTML-escaped output is generated as &. If you do not want Handlebars to escape a value, use the “triple-stash”.
https://experienceleague.adobe.com/en/docs/journey-optimizer/using/content-management/personalization/personalization-syntax

Sukrity_Wadhwa

Community Manager

Hi @chesterbe,

Were you able to resolve this query with the help of the provided solutions, or do you still need further assistance? Please let us know. If any of the answers were helpful in moving you closer to a resolution, even partially, we encourage you to mark the one that helped the most as the 'Correct Reply.'

Thank you!

Sukrity Wadhwa

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