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SOLVED

Sending tracking data from various channels to a third party endpoint

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Community Advisor

Hello,

 

We are looking to transmit tracking information from various channels, such as emails, push notifications, SMS, and others, to an external third-party endpoint. Currently, any tracking data generated is stored within the Message Tracking system dataset in Adobe Experience Platform (AEP). However, we face a challenge as there is no direct method to stream this data from the dataset to the desired endpoint.

We considered using Unitary Events, but I've recently learned that these events do not get triggered when data is ingested into a system-generated dataset. Another potential solution is to export the dataset from AEP, but this approach does not suit our needs because we require the data to be transmitted in real-time or near real-time.

We also looked into email reactions as an option, but found it to be limited to use within journeys only, not campaigns. Our goal is to implement this logic across both campaigns and journeys.

Could you please advise on any alternative solutions to address this issue?

 

Thanks,

Arpan

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1 Accepted Solution

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Correct answer by
Employee

This won't be feasible using journeys.

 

You can explore Data access API https://experienceleague.adobe.com/docs/experience-platform/data-access/api.html?lang=en and it will be a pull from the downstream system instead of a push from AEP/AJO.

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4 Replies

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Community Advisor

@arpan-garg, I haven't seen anything that allows us to export the dataset in real time. Rather at least a minimum 3hour latency is required to pull the dataset using the Flow service API.

Thanks, Sathees

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Community Advisor

Hi @SatheeskannaK - Yes, i am aware of this 3 hours latency. I was just curious if there is any other way to export the data via journeys using custom actions.

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Community Advisor

@arpan-garg These are experience event datasets that cannot be exported through custom action unless the journey involves a unitary event. Additionally, I do not recommend utilizing custom action for this purpose as it increases the number of API calls and may affect performance.

Thanks, Sathees

Avatar

Correct answer by
Employee

This won't be feasible using journeys.

 

You can explore Data access API https://experienceleague.adobe.com/docs/experience-platform/data-access/api.html?lang=en and it will be a pull from the downstream system instead of a push from AEP/AJO.