Push notification Android, app open is not getting tracked in AJO

[sankar1]

Hi,

I have successfully implemented Push notification in my AJO instance and I am able to do push notifications from AJO, but I am not able to get any open tracking details of my push notification. I am getting the below errors while creating a session with Assurance. PFB the screenshot. Would appreciate any assistance

@SatheeskannaK 

[SatheeskannaK]

@sankar1, Which step on the assurance documentation fails? Also, can you check the profile to see whether these push events are captured?

[sankar1]

Hi,

I have created a session with assurance for my push notification debug in android app. While establishing connection I am receiving these errors in the events.
Yes, the profile is getting generated and also the events are getting captured against the profile.

Note: I am able to send out push notification successfully.

[asdruble-lima]

Same thing here. We are not able to see "Opens/Clicks" report in Journeys or Campaigns within AJO.

There is no documentation related to Push Tracking in AJO, only in Adobe Campaign:
https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/configuring-mobile/pu...

What documentation must be followed in order to implement Push Tracking?

[SatheeskannaK]

@asdruble-lima Push reporting should be part of the OOTB global report. Can you take a look at this documentation page?

https://experienceleague.adobe.com/docs/journey-optimizer/using/reporting/global-report/journey-glob...

Also, there is a dataset specific to the AJO Push Tracking Experience Event Dataset where you can run a query.

https://experienceleague.adobe.com/tools/ajo-schemas/schema-dictionary.html?lang=en

[costa_n11 · Accepted solution]

Hi @sankar1 

The tracking is done on the Mobile SDK side, so if you don't have any data in the trakcing datset mentioned earlier, please review the deployment of the AJO extension in mobile SDK in Launch and app

AJO Extension in Mobile SDK (Data Collection / Launch) Adobe Journey Optimizer overview

Add Tracking Details: Adobe Journey Optimizer API reference

Thanks

Denis