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Ramki
Level 2
September 13, 2023
Solved

Custom Action in SMS targeting

  • September 13, 2023
  • 1 reply
  • 1307 views

Hi, 

 

I had set up custom action for sending SMS to External service provider.  I'm trying to test the SMS. In Journey, to add the text message I have used SMS action before the custom action. SMS surface is mandatory for SMS action. To set up SMS surface, API credential is required. In API credential, can only setup for default service providers( Sinch, Twilio, Infobip). Not sure how to setup here. Please help.

 

Thanks,

Ram.

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Best answer by SatheeskannaK

@ramki, You shouldn't be using OOTB SMS action if you're sending SMS through an external service provider. Instead, add the custom action that you have setup to send the SMS. The screenshot below shows I have read segment activity followed by custom action (external SMS provider) to send the SMS messages. When the journey starts profiles part of the segment will be invoking an external SMS provider API endpoint with the payload configured on the custom action to send the SMS.

 

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
September 13, 2023

@ramki, You shouldn't be using OOTB SMS action if you're sending SMS through an external service provider. Instead, add the custom action that you have setup to send the SMS. The screenshot below shows I have read segment activity followed by custom action (external SMS provider) to send the SMS messages. When the journey starts profiles part of the segment will be invoking an external SMS provider API endpoint with the payload configured on the custom action to send the SMS.

 

Thanks, Sathees
    A
    anujabhatt
    September 27, 2023

    Hi Sathees, 

    Any idea on how to handle opt out in AJO when we are sending sms to external service provider using custom action? 

    SatheeskannaK
    Community Advisor
    SatheeskannaKCommunity Advisor
    Community Advisor
    September 27, 2023

    @anujabhatt, You can use custom action to capture the response (recent capability added) that will check the Opt Out status and use that to update the profile.

    https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/configure-journeys/action-journeys/action-response.html?lang=en

    Thanks, Sathees
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