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SOLVED

Officer decision check in journey custom action?

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Level 3

Hi Team,

 

We are trying to check if a profile is eligible for an offer in the custom action editor; if it is, get the offer details in the custom action.

 

Any suggestions on how this can be achieved?

 

Thanks,

Koti.

 

 

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1 Accepted Solution

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Correct answer by
Community Advisor

@kotisyamala, You can't use the offer decision in the custom action. Rather an external system configured in the custom action that receives the payload has to use the offer delivery API to pull the corresponding offer associated with that profile.

Thanks, Sathees

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4 Replies

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Correct answer by
Community Advisor

@kotisyamala, You can't use the offer decision in the custom action. Rather an external system configured in the custom action that receives the payload has to use the offer delivery API to pull the corresponding offer associated with that profile.

Thanks, Sathees

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Employee

This is not feasible - you will have to use a middleware to interact with the decisioning API 

 

dugganab_0-1709348931089.png

 

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Level 3

@SatheeskannaK  / @dugganab Is this possible in condition activity to check if a profile is for an offer decision? and the result get result of the offer the profile is eligible for ?