Officer decision check in journey custom action?

[kotisyamala]

Hi Team,

We are trying to check if a profile is eligible for an offer in the custom action editor; if it is, get the offer details in the custom action.

Any suggestions on how this can be achieved?

Thanks,

Koti.

[SatheeskannaK · Accepted solution]

@kotisyamala, You can't use the offer decision in the custom action. Rather an external system configured in the custom action that receives the payload has to use the offer delivery API to pull the corresponding offer associated with that profile.

[dugganab]

This is not feasible - you will have to use a middleware to interact with the decisioning API 

[kotisyamala]

@SatheeskannaK  / @dugganab Is this possible in condition activity to check if a profile is for an offer decision? and the result get result of the offer the profile is eligible for ?

[dugganab]

It is the same case even with condition activity as well.