Offer Decisiong Test with Event in Journey

[mustufam5967803]

Hello Team,
I have created Email offers and want to display results based on Offer Priority. I have created Gender rules for different offers, while testing when I trigger event based on different Genders I get the same results.
For Example, In test mode, when I am testing a record with one email id with attribute value for Gender as Male and trigger event I get the correct result but when I change the gender to female and trigger the event with same email id I still see the Gender Male Banner in my Email copy.
May I know, what is the trick here and how to fix this.

[Mohan_Dugganab]

Can you share how your offer rules / eligibility / decision is setup ?

[mustufam5967803]

@Mohan_Dugganab,

I have created two rules based on Gender(Male and Female), Following is the screenshot of Gender Male scenario

In decion rules, The eligibility criteria selected is as follows:

Capping has not been added while configuring offers so that offer could display everytime

the challenge here is I am getting the same personalized offer while testing with different genders

[arpan-garg]

Hi @mustufam5967803  - In your decision, i can't see any relation between the rules you created for different Gender. Did you added the rule directly in the offer?

Thanks,

Arpan

[Sukrity_Wadhwa]

Hi @mustufam5967803,

Were you able to resolve this query on your own or do you still need help here? Do let us know.

Thanks!

[mustufam5967803 · Accepted solution]

@Sukrity_Wadhwa ,

The issue has been resolved, and I have gathered the following key insights:

1. Decision: Determines which offer will be selected for placement based on specific evaluation criteria.

2. Offer: Determines to whom the placement should be presented.

[Sukrity_Wadhwa]

Thanks for sharing @mustufam5967803! 🙂