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Journey error - not executing the first step

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Level 1

Hello!

As of today, we have noticed that all our journey we have set up in several sandboxes did not execute the first step (Read Audience). They have worked perfectly fine until yesterday. The step is set to be executed daily at 10:00h. Did anyone else experience similar error today? When we go to journey report, it says 0 profiles have entered the journey, despite the fact that target audience has profiles in it. 

Thanks

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1 Accepted Solution

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Correct answer by
Employee

@LukaFr1 If there weren't any changes since the last successful execution, kindly log a support ticket 

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Correct answer by
Employee

@LukaFr1 If there weren't any changes since the last successful execution, kindly log a support ticket